Details
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Type:
Bedroom Furniture (8 Weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Customer Code:LADR01
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Park:Ladram Bay
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Postcode:EX9 7BX
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Part Number:1713916
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Responsibility:Manufacturer Attending
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Plot:C61
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Hire_or_Retail:Retail
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Serial:14484h
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Model:Moselle
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Size:38x12
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ID Number:sbh003683
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Status Colour:
Complete
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Stock_Number:29377
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Times Scheduled:0
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Park_Company:Not defined
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Additional Contact Details:Mrs Lyn Shepherd 01275 840458
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SLA Status:
Issue Links
- Same Van
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PDIM-24
The customer has advised that there is a chip in the edging on the wallboard strip leading from the master bedroom to the en-suite
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- Awaiting Quote
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Bedroom Furniture (8 Weeks) [ 34 ] |
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Adrienne Barwell (Inactive)
added a comment -
Permalink
submitted to Swift - customer would like to be present when anyone attends, she works on Mondays and Tuesdays but can be available the rest of the time with notice
Show
Adrienne Barwell (Inactive)
added a comment - submitted to Swift - customer would like to be present when anyone attends, she works on Mondays and Tuesdays but can be available the rest of the time with notice
| Status | Open [ 1 ] | Submitted [ 10001 ] |
I have just spoken to Rea who advised she will call us back later today with a schedule date.
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Linda Trunkfield (Inactive)
added a comment - I have just spoken to Rea who advised she will call us back later today with a schedule date.
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| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
The swift engineer has told Mrs Sheppard that this part is on order
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Adrienne Barwell (Inactive)
added a comment - The swift engineer has told Mrs Sheppard that this part is on order
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-1.jpg [ 61024 ] |
| Priority | High [ 23 ] | Over 8 Weeks [ 25 ] |
| Attachment | screenshot-2.jpg [ 63132 ] |
| Attachment | screenshot-3.jpg [ 63133 ] |
Rea has advised that their engineer will be attending w/c 23/6/14 and that he will ring Mrs Sheppard before hand to confirm the visit
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Adrienne Barwell (Inactive)
added a comment - Rea has advised that their engineer will be attending w/c 23/6/14 and that he will ring Mrs Sheppard before hand to confirm the visit
Rea has advised that their engineer will be attending w/c 23/6/14 and that he will ring Mrs Sheppard before hand to confirm the visit
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that their engineer will be attending w/c 23/6/14 and that he will ring Mrs Sheppard before hand to confirm the visit
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 23/Jun/14 |
Rang to get an update from Rea, she was not available but Helen will get her to ring me back.
Show
Adrienne Barwell (Inactive)
added a comment - Rang to get an update from Rea, she was not available but Helen will get her to ring me back.
I have checked the Swift on line system this is still showing as being scheduled for the work to be carried out this week by Swift
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the Swift on line system this is still showing as being scheduled for the work to be carried out this week by Swift
Rea has advised that Adrian van has broken down, she is calling out the AA and then will ring me back to let me know whether he will be getting to Mrs Shepard this week. She knows that this is a priority and she will do her best to get it done
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that Adrian van has broken down, she is calling out the AA and then will ring me back to let me know whether he will be getting to Mrs Shepard this week. She knows that this is a priority and she will do her best to get it done
Updated Claire Williams and sent a copy to Darren
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Adrienne Barwell (Inactive)
added a comment - Updated Claire Williams and sent a copy to Darren
Chased Rea for a progress report, she has advised that Adrian in the process of hiring a van, she put me on hold to get an update and then hung up on me by mistake.
Rang Rea back she said that he is just swapping the vans over now and then he will give us a call with a date when he will be attending to Mrs Shepards van
Rang Rea back she said that he is just swapping the vans over now and then he will give us a call with a date when he will be attending to Mrs Shepards van
Show
Adrienne Barwell (Inactive)
added a comment - Chased Rea for a progress report, she has advised that Adrian in the process of hiring a van, she put me on hold to get an update and then hung up on me by mistake.
Rang Rea back she said that he is just swapping the vans over now and then he will give us a call with a date when he will be attending to Mrs Shepards van
| Contact Details | Mrs Lyn Shepherd 01275 840458 |
I have spoken to the Swift engineer who has confirmed that he will be attending tomorrow to some of the issues but that he hasn't got all of the parts to complete all of the repairs.
Adrian confirmed that he did have the toilet in stock.
Adrian advised that he will call Mrs Sheppard and update her
Adrian confirmed that he did have the toilet in stock.
Adrian advised that he will call Mrs Sheppard and update her
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to the Swift engineer who has confirmed that he will be attending tomorrow to some of the issues but that he hasn't got all of the parts to complete all of the repairs.
Adrian confirmed that he did have the toilet in stock.
Adrian advised that he will call Mrs Sheppard and update her
Claire at Ladram advised that Adrian attended on Friday and had hardly any parts with him. He told the customer that he was leaving because Swift and Surf Bay could not get their acts together. He advised that there was a replacement window but it back at Winkleigh. He then advised that he had another bits for her but they were all in his van that had broken down and that he was now using a hire van.
I have e-mailed Amy, Rea and Lisa to find out what an earth is going on and to find out when they can finally sort out this customer - awaiting response
I have e-mailed Amy, Rea and Lisa to find out what an earth is going on and to find out when they can finally sort out this customer - awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Claire at Ladram advised that Adrian attended on Friday and had hardly any parts with him. He told the customer that he was leaving because Swift and Surf Bay could not get their acts together. He advised that there was a replacement window but it back at Winkleigh. He then advised that he had another bits for her but they were all in his van that had broken down and that he was now using a hire van.
I have e-mailed Amy, Rea and Lisa to find out what an earth is going on and to find out when they can finally sort out this customer - awaiting response
| Attachment | screenshot-4.jpg [ 65581 ] |
Chased for an update and to find out which jobs were completed, awaiting a response from Swift
Show
Adrienne Barwell (Inactive)
added a comment - Chased for an update and to find out which jobs were completed, awaiting a response from Swift
| Attachment | screenshot-5.jpg [ 65594 ] |
Rang Rea and advised that I really need to know what Adrian did on Monday because Darren has got to go to the site tomorrow and have another meeting with Mrs Sheppard
Show
Adrienne Barwell (Inactive)
added a comment - Rang Rea and advised that I really need to know what Adrian did on Monday because Darren has got to go to the site tomorrow and have another meeting with Mrs Sheppard
Swift have advised that this was completed on Friday by Adrian
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that this was completed on Friday by Adrian
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Work Scheduled | 23/Jun/14 | 27/Jun/14 |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Workflow | Manufacturers ver 2.0 [ 104526 ] | Manufacturers ver 2.1 [ 132111 ] |
| Workflow | Manufacturers ver 2.1 [ 132111 ] | Manufacturers ver 2.2 [ 149330 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 19m | 1 | Adrienne Barwell (Inactive) | 26/Mar/14 12:58 PM | |||||
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13d 11m | 1 | Adrienne Barwell (Inactive) | 08/Apr/14 2:09 PM | |||||
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22d 23h 19m | 1 | Adrienne Barwell (Inactive) | 01/May/14 1:29 PM | |||||
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34d 12m | 1 | Adrienne Barwell (Inactive) | 04/Jun/14 1:41 PM | |||||
|
29s | 1 | Adrienne Barwell (Inactive) | 04/Jun/14 1:41 PM | |||||
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39s | 1 | Adrienne Barwell (Inactive) | 04/Jun/14 1:42 PM | |||||
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26d 23h 19m | 1 | Adrienne Barwell (Inactive) | 01/Jul/14 1:01 PM | |||||
|
12s | 1 | Adrienne Barwell (Inactive) | 01/Jul/14 1:02 PM | |||||
|
10m 28s | 1 | Adrienne Barwell (Inactive) | 01/Jul/14 1:12 PM | |||||
|
58m 31s | 1 | Adrienne Barwell (Inactive) | 01/Jul/14 2:11 PM |
