Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Critical
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Resolution: Completed
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Labels:None
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Customer Code:PORT01
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Park:Porthilly
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Postcode:PL27 6JX
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Responsibility:RTM
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Plot:42
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Hire_or_Retail:Retail
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Serial:12039h
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Manufacturer:Spinflo
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Model:Burgundy
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Size:35x12
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ID Number:SBH003698
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Status Colour:
Complete
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Stock_Number:28923
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Park_Company:Not defined
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Work Scheduled | 30/Sep/13 | |
| Priority | Normal [ 21 ] | Critical [ 24 ] |
| Description | the grill lights using a match but not on the button | |
| Due Date | 25/Sep/13 | 22/Apr/14 |
| ID Number | sbh003496 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH003698 |
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Linda Trunkfield (Inactive)
added a comment -
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The van is just out of warranty but the cooker was not commissioned until 10-04-13
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Linda Trunkfield (Inactive)
added a comment - The van is just out of warranty but the cooker was not commissioned until 10-04-13
| Summary | The customer has advised that he has just had an engineer in to complete a gas check and he can't sign it off as the oven flame is yellow and should be blue this cooker was originally commissioned on 10-04-14 so cooker still in warranty. | The customer has advised that he has just had an engineer in to complete a gas check and he can't sign it off as the oven flame is yellow and should be blue this cooker was originally commissioned on 10-04-13 so cooker still in warranty. |
| Assignee | Linda Trunkfield [ lindat ] | Sandra Jones [ sjones ] |
| Assignee | Sandra Jones [ sjones ] | Adrienne Barwell [ adrienne ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Referred to Spinflo
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Adrienne Barwell (Inactive)
added a comment - Referred to Spinflo
| Attachment | screenshot-1.jpg [ 59576 ] |
Richard Nyron the owner of the holiday home has contacted me for an update, I have advised that I will try and get a update from the manufacturers and will then update him
Show
Adrienne Barwell (Inactive)
added a comment - Richard Nyron the owner of the holiday home has contacted me for an update, I have advised that I will try and get a update from the manufacturers and will then update him
Show
Adrienne Barwell (Inactive)
added a comment - richardnyren@hotmail.co.uk
| Attachment | screenshot-2.jpg [ 59577 ] |
| Attachment | screenshot-3.jpg [ 59578 ] |
I have chased Ash at Spinflo for an update, awaiting response
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Adrienne Barwell (Inactive)
added a comment - I have chased Ash at Spinflo for an update, awaiting response
Ash is sending the parts out to me and then we will attend
Show
Adrienne Barwell (Inactive)
added a comment - Ash is sending the parts out to me and then we will attend
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Updated the customer
Show
Adrienne Barwell (Inactive)
added a comment - Updated the customer
| Attachment | Untitled.png [ 59759 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Spinflo has advised that this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Spinflo has advised that this is complete
| Attachment | screenshot-4.jpg [ 61370 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | screenshot-5.jpg [ 61371 ] |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
Customer updated
Show
Adrienne Barwell (Inactive)
added a comment - Customer updated
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
swift hyave e-mailed to say this is now complete as of 08.05.14.
Show
Lorraine Pryor (Inactive)
added a comment - swift hyave e-mailed to say this is now complete as of 08.05.14.
| Attachment | screenshot-6.jpg [ 61389 ] |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Workflow | Manufacturers ver 2.0 [ 105362 ] | Manufacturers ver 2.1 [ 131902 ] |
| Workflow | Manufacturers ver 2.1 [ 131902 ] | Manufacturers ver 2.2 [ 149120 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3m 56s | 1 | Linda Trunkfield (Inactive) | 08/Apr/14 11:53 AM | |||||
|
7d 4h 42m | 1 | Adrienne Barwell (Inactive) | 15/Apr/14 4:36 PM | |||||
|
7d 17h 13m | 1 | Adrienne Barwell (Inactive) | 23/Apr/14 9:50 AM | |||||
|
19d 5h 23m | 1 | Adrienne Barwell (Inactive) | 12/May/14 3:14 PM | |||||
|
1s | 1 | Adrienne Barwell (Inactive) | 12/May/14 3:14 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 12/May/14 3:14 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 12/May/14 3:14 PM | |||||
|
45s | 1 | Adrienne Barwell (Inactive) | 12/May/14 3:15 PM | |||||
|
1h 48m | 2 | Lorraine Pryor (Inactive) | 12/May/14 5:04 PM | |||||
|
1m 8s | 2 | Lorraine Pryor (Inactive) | 12/May/14 5:04 PM |
