Swift
  1. Swift
  2. SWIFT-6419

The customer has advised that he has just had an engineer in to complete a gas check and he can't sign it off as the oven flame is yellow and should be blue this cooker was originally commissioned on 10-04-13 so cooker still in warranty.

    Details

    • Type: Oven (2 Weeks) Oven (2 Weeks)
    • Status: Complete
    • Priority: Critical Critical
    • Resolution: Completed
    • Labels:
      None
    • Customer Code:
      PORT01
    • Park:
      Porthilly
    • Postcode:
      PL27 6JX
    • Responsibility:
      RTM
    • Plot:
      42
    • Hire_or_Retail:
      Retail
    • Serial:
      12039h
    • Manufacturer:
      Spinflo
    • Model:
      Burgundy
    • Size:
      35x12
    • ID Number:
      SBH003698
    • Status Colour:
      Complete Complete
    • Stock_Number:
      28923
    • Park_Company:
       Not defined
    • SLA Status:
    1. screenshot-1.jpg
      207 kB
    2. screenshot-2.jpg
      193 kB
    3. screenshot-3.jpg
      202 kB
    4. screenshot-4.jpg
      154 kB
    5. screenshot-5.jpg
      203 kB
    6. screenshot-6.jpg
      151 kB
    7. Untitled.png
      213 kB

      Activity

      Transition Owner Before Transition Transition After Transition Response Time
      08/Apr/14 11:53 AM
      Status Change
      3 minutes and 56 seconds
      14/Apr/14 10:43 AM
      Assigned
      unassigned
       
      5 days and 22 hours and 49 minutes and 32 seconds
      15/Apr/14 11:02 AM
      unassigned
       
      Assigned
      1 day and 19 minutes and 7 seconds
      15/Apr/14 11:32 AM
      Assigned
      30 minutes and 35 seconds
      15/Apr/14 4:36 PM
      Submitted
      Status Change
      Acknowledged
      5 hours and 3 minutes and 42 seconds
      23/Apr/14 9:50 AM
      Acknowledged
      Status Change
      Parts ordered
      1 week and 17 hours and 13 minutes and 37 seconds
      12/May/14 3:14 PM
      Parts ordered
      Status Change
      Parts Recieved
      2 weeks and 5 days and 5 hours and 23 minutes and 58 seconds
      12/May/14 3:14 PM
      Parts Recieved
      Status Change
      Worksheet Issued
      1 second
      12/May/14 3:14 PM
      Worksheet Issued
      Status Change
      Engineer Scheduled
      3 seconds
      12/May/14 3:14 PM
      Engineer Scheduled
      Status Change
      Resolved
      3 seconds
      12/May/14 3:15 PM
      Resolved
      Status Change
      Complete
      45 seconds
      12/May/14 3:16 PM
      Complete
      Status Change
      Reopened
      1 minute and 27 seconds
      12/May/14 3:16 PM
      Reopened
      Status Change
      Complete
      22 seconds
      12/May/14 5:04 PM
      Complete
      Status Change
      Reopened
      1 hour and 47 minutes and 7 seconds
      12/May/14 5:04 PM
      Reopened
      Status Change
      Complete
      45 seconds

        People

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          Dates

          • Due:
            Created:
            Updated:
            Resolved: