Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Customer Code:TREY01
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Park:Treyarnon Bay
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Postcode:PL28 8JP
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Responsibility:SurfBay Attending
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Plot:F5
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Hire_or_Retail:Retail
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Serial:12582h
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Manufacturer:Swift
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Model:Burgundy
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Size:23x10
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ID Number:SBH003809
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PRN:SBH003809
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Status Colour:
Complete
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Stock_Number:28776
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Times Scheduled:1
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Postcode:PL28 8JP
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Park_Phone:01841 520681 // 01841 520653
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Park_Email:admin@treyarnonbayholidays.co.uk
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Park_Code:TREY01
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
Description
Vickie Hopton 01452 699502 email address: vickiehopton@talktalk.net
Issue Links
- Same Van
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SWIFT-7635
Exterior Panel dented by Swift engineer
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Small Fittings (8 Weeks) [ 1 ] | Lounge Furniture (8 Weeks) [ 33 ] |
| Attachment | 28.5.14.jpg [ 62601 ] |
| Attachment | 28.5.14.jpg [ 62603 ] |
| Attachment | 28.5.14.jpg [ 62604 ] |
Hide
Maureen Hooper (Inactive)
added a comment -
Permalink
Received photo's so will now submit
Show
Maureen Hooper (Inactive)
added a comment - Received photo's so will now submit
| Attachment | 28.5.14.jpg [ 62693 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| PRN | SBH0038096 |
Warranty claim submitted
Show
Maureen Hooper (Inactive)
added a comment - Warranty claim submitted
| Attachment | 3.6.14.jpg [ 63120 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| PRN | SBH0038096 | SBH003809 |
swift have referred this onto the supplier
Show
Claire Folland
added a comment - swift have referred this onto the supplier
| Priority | Normal [ 21 ] | Over 6 Weeks [ 27 ] |
| Plot | Q11 Mr Hazelhurst |
Matt has advised that Belfield are on site but do not know the pitch number. I have updated Matt, he will ring the site back
Show
Adrienne Barwell (Inactive)
added a comment - Matt has advised that Belfield are on site but do not know the pitch number. I have updated Matt, he will ring the site back
| Attachment | 29.7.14.jpg [ 67945 ] |
Emailed Rea for an update on this
Show
Maureen Hooper (Inactive)
added a comment - Emailed Rea for an update on this
| Attachment | 29.7.14.jpg [ 67984 ] |
| Postcode | PL28 8PZ | PL28 8JP |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Maureen Hooper [ maureenh ] |
| Plot | Q11 Mr Hazelhurst | F5 |
| Attachment | 14.08.14 email to Swift.jpg [ 69809 ] |
Vicky the owner has called to say that she is still waiting for a update on what is happening with this, as she has heard anything.
I have now sent an e-mail to Swift stating the following:
The customer has just called me to say that the supplier came out on the Monday 22nd July and looked at this issue, their engineer said that it nothing to do with the upholstery.
He seemed to think that it looked like something was missing possibly the bearer?
The suppliers engineer said that he would report this back to swift as they would need to send someone else out to this issue.
This was on the 22nd July and they are no upset that this was reported back in May and we are now mid-way into Aug and they are now
at the stage where they can’t even sit on the settee without it collapsing, they do have small children which is an issue of safety.
I have attached some photo which show the wooden base which seems to be where the problem is.
They have advised me that the site close down the end September and would like this resolved as a matter of urgency.
Please can you look into this for me, I look forward to your reply
I have advised Vicky the owner that once I get a reply I will call her back - no 01452 699502.
I have now sent an e-mail to Swift stating the following:
The customer has just called me to say that the supplier came out on the Monday 22nd July and looked at this issue, their engineer said that it nothing to do with the upholstery.
He seemed to think that it looked like something was missing possibly the bearer?
The suppliers engineer said that he would report this back to swift as they would need to send someone else out to this issue.
This was on the 22nd July and they are no upset that this was reported back in May and we are now mid-way into Aug and they are now
at the stage where they can’t even sit on the settee without it collapsing, they do have small children which is an issue of safety.
I have attached some photo which show the wooden base which seems to be where the problem is.
They have advised me that the site close down the end September and would like this resolved as a matter of urgency.
Please can you look into this for me, I look forward to your reply
I have advised Vicky the owner that once I get a reply I will call her back - no 01452 699502.
Show
Lorraine Pryor (Inactive)
added a comment - - edited Vicky the owner has called to say that she is still waiting for a update on what is happening with this, as she has heard anything.
I have now sent an e-mail to Swift stating the following:
The customer has just called me to say that the supplier came out on the Monday 22nd July and looked at this issue, their engineer said that it nothing to do with the upholstery.
He seemed to think that it looked like something was missing possibly the bearer?
The suppliers engineer said that he would report this back to swift as they would need to send someone else out to this issue.
This was on the 22nd July and they are no upset that this was reported back in May and we are now mid-way into Aug and they are now
at the stage where they can’t even sit on the settee without it collapsing, they do have small children which is an issue of safety.
I have attached some photo which show the wooden base which seems to be where the problem is.
They have advised me that the site close down the end September and would like this resolved as a matter of urgency.
Please can you look into this for me, I look forward to your reply
I have advised Vicky the owner that once I get a reply I will call her back - no 01452 699502.
| Priority | Over 8 Weeks [ 25 ] | Over 6 Weeks [ 27 ] |
| Priority | Over 6 Weeks [ 27 ] | Over 8 Weeks [ 25 ] |
In have been asked to chase this one up.
Ive e-mailed Rea asking her to look into this as a matter of urgency . once we know we can update park / owner etc.
Screen shot of e-mail on jira
Ive e-mailed Rea asking her to look into this as a matter of urgency . once we know we can update park / owner etc.
Screen shot of e-mail on jira
Show
Lorraine Pryor (Inactive)
added a comment - In have been asked to chase this one up.
Ive e-mailed Rea asking her to look into this as a matter of urgency . once we know we can update park / owner etc.
Screen shot of e-mail on jira
| Attachment | 01.09.14 email to Rea chasing .jpg [ 71136 ] |
vicky called wanting an update as she has not heard anything from Lorraine, called swift and spoke to Helen, Helen has advised this is with planning at the moment, they will be sending us an email advising the schedule date, called Vicky back to advise,
Show
Claire Folland
added a comment - vicky called wanting an update as she has not heard anything from Lorraine, called swift and spoke to Helen, Helen has advised this is with planning at the moment, they will be sending us an email advising the schedule date, called Vicky back to advise,
| Attachment | 3.9.14.jpg [ 71305 ] |
| Attachment | 3.9.14.jpg [ 71312 ] |
Received confirmation that this issue is being dealt with. Sent a reply saying we had notification on 29.7.14 saying Belfield's would be rectifying this issue, and asking if they could clarify who will be coming out. Further email received saying provisional date for engineer visit w/c 29.9.14
Show
Maureen Hooper (Inactive)
added a comment - - edited Received confirmation that this issue is being dealt with. Sent a reply saying we had notification on 29.7.14 saying Belfield's would be rectifying this issue, and asking if they could clarify who will be coming out. Further email received saying provisional date for engineer visit w/c 29.9.14
| Attachment | 3.9.14.jpg [ 71315 ] |
| Attachment | 3.9.14.jpg [ 71346 ] |
Email confirming that Swift will be attending this issue
Show
Maureen Hooper (Inactive)
added a comment - Email confirming that Swift will be attending this issue
| Attachment | 9.9.14.jpg [ 71704 ] |
Received email confirming Belfields attended and decided the issue required a Swift engineer, this is scheduled for w/c 29.9.14
Show
Maureen Hooper (Inactive)
added a comment - Received email confirming Belfields attended and decided the issue required a Swift engineer, this is scheduled for w/c 29.9.14
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 29/Sep/14 | |
| Plot |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
I had this come up on my task, so I can see that the above states that belfields are due to attend w/c 29.09.14,
I have called the owner and spoke to her partner and advise them that this is a provisional date, he advise me that the site closes at the end of September.
I have e-mailed Swift to confirm which date is correct as we have been told 29.09.14 and on swift it shows an engineer w/c 22.09.14
I have called the owner and spoke to her partner and advise them that this is a provisional date, he advise me that the site closes at the end of September.
I have e-mailed Swift to confirm which date is correct as we have been told 29.09.14 and on swift it shows an engineer w/c 22.09.14
Show
Lorraine Pryor (Inactive)
added a comment - I had this come up on my task, so I can see that the above states that belfields are due to attend w/c 29.09.14,
I have called the owner and spoke to her partner and advise them that this is a provisional date, he advise me that the site closes at the end of September.
I have e-mailed Swift to confirm which date is correct as we have been told 29.09.14 and on swift it shows an engineer w/c 22.09.14
| Attachment | 10.09.14 email to swift.jpg [ 71919 ] |
| Attachment | 11.9.14.jpg [ 72035 ] |
The owner called to see which date is correct for the visit to her van. She has two dates, one for Belfields w/c 29.9.14 and one from Swift saying w/c 22.9.14. The site the van is on closes for the winter on 26.9.14. I have emailed Swift for clarification. Vickie would like to know the outcome either by phone or email
Show
Maureen Hooper (Inactive)
added a comment - - edited The owner called to see which date is correct for the visit to her van. She has two dates, one for Belfields w/c 29.9.14 and one from Swift saying w/c 22.9.14. The site the van is on closes for the winter on 26.9.14. I have emailed Swift for clarification. Vickie would like to know the outcome either by phone or email
| Description | Vickie Hopton 01452 699502 email address: vickiehopton@talktalk.net |
| Attachment | screenshot-1.jpg [ 72189 ] |
| Attachment | screenshot-2.jpg [ 72190 ] |
Hi Maureen,
Belfield attended and found this to be a Swift issue.
We are due to attend w/c 29.09.14.
Thank you
Rea Azzi
Belfield attended and found this to be a Swift issue.
We are due to attend w/c 29.09.14.
Thank you
Rea Azzi
Show
Adrienne Barwell (Inactive)
added a comment - Hi Maureen,
Belfield attended and found this to be a Swift issue.
We are due to attend w/c 29.09.14.
Thank you
Rea Azzi
| Contact Details |
Vickie Hopton 01452 699502 email address: vickiehopton@talktalk.net
|
| Attachment | screenshot-3.jpg [ 72192 ] |
Updated Vickie by e-mail (copied in Maureen and Lorraine)
Show
Adrienne Barwell (Inactive)
added a comment - Updated Vickie by e-mail (copied in Maureen and Lorraine)
| Attachment | 12.9.14.jpg [ 72201 ] |
| Attachment | 13.9.14.jpg [ 72216 ] |
| Attachment | 15.09.14.jpg [ 72325 ] |
Rea has e-mailed me back but looking at notes Ade has already update owner
Show
Lorraine Pryor (Inactive)
added a comment - Rea has e-mailed me back but looking at notes Ade has already update owner
Vickie the owner has sent an e-mail to Ade to say "Thank you for your e-mail. As I explained to Maureen on the phone yesterday, the problem is the date they have scheduled the work to be completed. Our park closes on the 30th September therefore due to school and work commitments the caravan will be winterised the weekend of 27th/28th September. This involves, as I am sure Swift are aware, leaving everything such as the seat cushions and pull-out bed in the lounge in a position in which they can have air moving freely around them throughout winter. I did explain on the phone that because of this an engineer will not be able to access the seat in order to complete the works.
I am quite happy to contact Swift directly if this is easier.
Many thanks for your help.
Regards,
Vickie
I will attached a copy to jira, Im now calling Swift to see what they can do about the date.
I am quite happy to contact Swift directly if this is easier.
Many thanks for your help.
Regards,
Vickie
I will attached a copy to jira, Im now calling Swift to see what they can do about the date.
Show
Lorraine Pryor (Inactive)
added a comment - Vickie the owner has sent an e-mail to Ade to say "Thank you for your e-mail. As I explained to Maureen on the phone yesterday, the problem is the date they have scheduled the work to be completed. Our park closes on the 30th September therefore due to school and work commitments the caravan will be winterised the weekend of 27th/28th September. This involves, as I am sure Swift are aware, leaving everything such as the seat cushions and pull-out bed in the lounge in a position in which they can have air moving freely around them throughout winter. I did explain on the phone that because of this an engineer will not be able to access the seat in order to complete the works.
I am quite happy to contact Swift directly if this is easier.
Many thanks for your help.
Regards,
Vickie
I will attached a copy to jira, Im now calling Swift to see what they can do about the date.
| Attachment | 15.09.14 email from owner vickie.jpg [ 72328 ] |
| Work Scheduled | 29/Sep/14 | 22/Sep/14 |
After talking to Meri she has explained that they are sending andy out to this issue w/c 22.09.14.
I have called Vickie to update her, she was out so I have spoken to her partner to say w/c 22.09.14
I have called Vickie to update her, she was out so I have spoken to her partner to say w/c 22.09.14
Show
Lorraine Pryor (Inactive)
added a comment - After talking to Meri she has explained that they are sending andy out to this issue w/c 22.09.14.
I have called Vickie to update her, she was out so I have spoken to her partner to say w/c 22.09.14
| Attachment | 16.9.14.jpg [ 72472 ] |
Just taken a call from Vickie, she is very upset as the Swift engineer went to her site last Monday, when her parents went to the van they found a note saying he had left 2 sheets of ply as he could not see any problem. He also moved the plastic storage box at the back of the van and there are now 2 dents in the rear panels which were not there before this visit. The van will now be closed up for winter, so the problems cannot be put right until next Mar/Apr. I have told her we will send a Surf Bay engineer when the van is re-opened to resolve her seat problem.
Show
Maureen Hooper (Inactive)
added a comment - Just taken a call from Vickie, she is very upset as the Swift engineer went to her site last Monday, when her parents went to the van they found a note saying he had left 2 sheets of ply as he could not see any problem. He also moved the plastic storage box at the back of the van and there are now 2 dents in the rear panels which were not there before this visit. The van will now be closed up for winter, so the problems cannot be put right until next Mar/Apr. I have told her we will send a Surf Bay engineer when the van is re-opened to resolve her seat problem.
| Attachment | 27.9.14.jpg [ 73792 ] |
| Attachment | 3.10.14.jpg [ 74422 ] |
| Attachment | 3.10.14.jpg [ 74423 ] |
Had an email from Vickie Hopton, the owner asking if I had any response from Swift yet. I replied saying not at this time and that I would chase for a reply
Show
Maureen Hooper (Inactive)
added a comment - Had an email from Vickie Hopton, the owner asking if I had any response from Swift yet. I replied saying not at this time and that I would chase for a reply
| Attachment | 3.1014.jpg [ 74424 ] |
| Attachment | 7.10.14.jpg [ 74600 ] |
Reply from Swift saying they need to speak to their engineer and then they will get back to me
Show
Maureen Hooper (Inactive)
added a comment - Reply from Swift saying they need to speak to their engineer and then they will get back to me
| Attachment | 8.10.14.jpg [ 74715 ] |
| Attachment | 8.10.14.jpg [ 74716 ] |
Email from Swift saying they will be speaking to their engineer on Friday when he will be in the office. Emailed Vickie to let her know
Show
Maureen Hooper (Inactive)
added a comment - Email from Swift saying they will be speaking to their engineer on Friday when he will be in the office. Emailed Vickie to let her know
| Park_Company | Treyarnon Bay Caravan Park Ltd (558) |
| Park_Postcode | PL28 8PZ | |
| Park_Phone | 01841 520681 | |
| Park_Code | TREY01 | |
| Park_Address2 | St Merryn | |
| Park_City | Padstow | |
| Park_Address | C/o Tregolds Farm |
| Attachment | 14.10.104.jpg [ 75229 ] |
| Attachment | 14.10.14.jpg [ 75230 ] |
Email from the owner Vickie Hopton asking if I had heard anything about the meeting with the engineer to discuss the damage caused to her van and the fact that the work was not completed just a couple of ply boards left at her van. I have sent an email to Rea asking for an update
Show
Maureen Hooper (Inactive)
added a comment - Email from the owner Vickie Hopton asking if I had heard anything about the meeting with the engineer to discuss the damage caused to her van and the fact that the work was not completed just a couple of ply boards left at her van. I have sent an email to Rea asking for an update
| Work Scheduled | 22/Sep/14 | 31/Mar/15 |
| Attachment | 15.10.14.jpg [ 75406 ] |
Vickie has sent some photos of the damage done to the back of her van and also one of the storage box corner which looks as though this is the part that made the dent
Show
Maureen Hooper (Inactive)
added a comment - Vickie has sent some photos of the damage done to the back of her van and also one of the storage box corner which looks as though this is the part that made the dent
| Attachment | 23.10.14.jpg [ 75949 ] |
| Attachment | V Hopton 1.JPG [ 75951 ] | |
| Attachment | V Hopton 2.JPG [ 75952 ] | |
| Attachment | V Hopton 3.JPG [ 75953 ] | |
| Attachment | V Hopton 4.JPG [ 75954 ] | |
| Attachment | V Hopton 5.JPG [ 75955 ] |
| Priority | Agreed Date [ 26 ] | Over 8 Weeks [ 25 ] |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| ID Number | SBH003809 |
| Attachment | screenshot-4.jpg [ 77380 ] |
Rea advises:
Our engineer attended and could find no fault with the seating but left the ply for the customer should they wish to fit.
Our engineer attended and could find no fault with the seating but left the ply for the customer should they wish to fit.
Show
Adrienne Barwell (Inactive)
added a comment - Rea advises:
Our engineer attended and could find no fault with the seating but left the ply for the customer should they wish to fit.
| Workflow | Manufacturers ver 2.0 [ 107649 ] | Manufacturers ver 2.1 [ 125464 ] |
| Workflow | Manufacturers ver 2.1 [ 125464 ] | Manufacturers ver 2.2 [ 142745 ] |
made changes -
| Park_Email | hello@treyarnonbayholidays.co.uk |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Key_Account | false |
Email to Rea asking for an update on the damage to this van by their engineer
Show
Maureen Hooper (Inactive)
added a comment - Email to Rea asking for an update on the damage to this van by their engineer
| Attachment | 8.1.15.jpg [ 81063 ] |
Email to Vickie telling her that I have sent an enquiry up to Rea for an update on this situation
Show
Maureen Hooper (Inactive)
added a comment - Email to Vickie telling her that I have sent an enquiry up to Rea for an update on this situation
| Attachment | 8.1.15.jpg [ 81064 ] |
Email to Rea asking for an update on Vickie Hopton's claim
Show
Maureen Hooper (Inactive)
added a comment - Email to Rea asking for an update on Vickie Hopton's claim
| Attachment | 22.1.15.jpg [ 82290 ] |
Email to Rea asking for an update on this situation.
Show
Maureen Hooper (Inactive)
added a comment - Email to Rea asking for an update on this situation.
| Attachment | 5.2.15.jpg [ 83327 ] |
Response from Rea, I have sent it on to Vickie Hopton
Show
Maureen Hooper (Inactive)
added a comment - Response from Rea, I have sent it on to Vickie Hopton
| Attachment | 5.2.15.jpg [ 83331 ] |
Reply to Rea's email
Show
Maureen Hooper (Inactive)
added a comment - Reply to Rea's email
| Attachment | 6.2.15.jpg [ 83362 ] |
Email to Vickie bring her up to date with the situation in respect of this problem
Show
Maureen Hooper (Inactive)
added a comment - Email to Vickie bring her up to date with the situation in respect of this problem
| Attachment | 6.2.15.jpg [ 83363 ] |
Email to Rea with photos of the damage done to this van
Show
Maureen Hooper (Inactive)
added a comment - Email to Rea with photos of the damage done to this van
| Attachment | 6.2.15.jpg [ 83385 ] |
| Assignee | Maureen Hooper [ maureenh ] | Claire Folland [ claire ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Link |
This issue Same Van |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3d 23h 37m | 1 | Maureen Hooper (Inactive) | 28/May/14 1:09 PM | |||||
|
5d 20h 35m | 1 | Maureen Hooper (Inactive) | 03/Jun/14 9:45 AM | |||||
|
98d 7h | 1 | Adrienne Barwell (Inactive) | 09/Sep/14 4:45 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 09/Sep/14 4:46 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 09/Sep/14 4:46 PM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 09/Sep/14 4:46 PM | |||||
|
154d 20h 13m | 1 | Adrienne Barwell (Inactive) | 11/Feb/15 11:59 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 11/Feb/15 11:59 AM |
