Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Serial:16718h
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Manufacturer:Swift
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Model:Bordeaux
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Year:2014
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Size:33x12
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ID Number:SBH004156
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Status Colour:
Complete
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Stock_Number:30265
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Times Scheduled:3
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Park_Company:Sunnyside Caravan Park
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Park_Postcode:BN25 2QW
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Park_Phone:01323 892825
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Park_Email:Mary Wade: managers@sunnyside-caravan-park.co.uk
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Park_Code:sunn08
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
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Maureen Hooper (Inactive)
added a comment -
Permalink
Warranty claim submitted 17.12.14
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Maureen Hooper (Inactive)
added a comment - Warranty claim submitted 17.12.14
| Park_Key_Account | false | |
| Park_Postcode | BN25 2QW | |
| Park_Phone | 01323 892825 | |
| Park_Code | sunn08 | |
| Park_Address2 | SEAFORD | |
| Park_City | East Sussex | |
| Park_Address | Marine Parade |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Acknowledgement from Swift with a provisional date for engineers visit w/c 02.02.15
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Maureen Hooper (Inactive)
added a comment - Acknowledgement from Swift with a provisional date for engineers visit w/c 02.02.15
made changes -
| Park_Email |
made changes -
| Park_Contact |
Provisional date of attendance w/c 19.1.15
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Maureen Hooper (Inactive)
added a comment - Provisional date of attendance w/c 19.1.15
| Attachment | 13.1.15.jpg [ 81409 ] |
| Attachment | 16.1.15.jpg [ 81816 ] |
| Attachment | screenshot-1.jpg [ 81838 ] |
This had been registered with Swift as being at Surf Bay, I have gone into the connect system and changed the van to the site address
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Adrienne Barwell (Inactive)
added a comment - This had been registered with Swift as being at Surf Bay, I have gone into the connect system and changed the van to the site address
Email to Swift asking them to get the engineer to ring site prior to visit so they can arrange to open up the gates as the site is closed
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Maureen Hooper (Inactive)
added a comment - Email to Swift asking them to get the engineer to ring site prior to visit so they can arrange to open up the gates as the site is closed
| Attachment | 16.1.15.jpg [ 81841 ] |
Swift are due to visit this van w/c 9.2.15
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Maureen Hooper (Inactive)
added a comment - Swift are due to visit this van w/c 9.2.15
| Attachment | 4.2.15.jpg [ 83159 ] |
Email from Swift informing us of an engineer visit which has been booked for w/c 9.2.15, I will inform the park
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Maureen Hooper (Inactive)
added a comment - Email from Swift informing us of an engineer visit which has been booked for w/c 9.2.15, I will inform the park
| Attachment | 5.2.15.jpg [ 83301 ] |
| ID Number | SBH00 |
| ID Number | SBH00 | SBH004156 |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Attachment | screenshot-2.jpg [ 83383 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 09/Feb/15 | |
| Plot |
I have moved this issue on so that it is on the right status, it was on acknowledged
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Adrienne Barwell (Inactive)
added a comment - I have moved this issue on so that it is on the right status, it was on acknowledged
I have asked Teresa whether the site have mentioned any other problems, it seems strange that they are holding money back just for a door adjustment
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Teresa whether the site have mentioned any other problems, it seems strange that they are holding money back just for a door adjustment
| Assignee | Maureen Hooper [ maureenh ] | Claire Folland [ claire ] |
| Attachment | screenshot-3.jpg [ 83729 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Swift have advised that they will not be attending this week due to unexpected circumstances
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that they will not be attending this week due to unexpected circumstances
| Attachment | screenshot-4.jpg [ 83730 ] |
| Attachment | screenshot-5.jpg [ 83731 ] |
Swift have advised that they will now be attending on the second March. This customer has not paid for the holiday home. I have appealed to to Swift because we don't want to wait all this time for the work to be carried out.
Awaiting response
Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that they will now be attending on the second March. This customer has not paid for the holiday home. I have appealed to to Swift because we don't want to wait all this time for the work to be carried out.
Awaiting response
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 09/Feb/15 | 02/Mar/15 |
| Plot |
This site is nearly in Kent, so we will let the customer know that Swift will be attending
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Adrienne Barwell (Inactive)
added a comment - This site is nearly in Kent, so we will let the customer know that Swift will be attending
email sent to park advising an engineer will be attending 1st week of march
Show
Claire Folland
added a comment - email sent to park advising an engineer will be attending 1st week of march
| Attachment | 26.2.15.jpg [ 84292 ] |
Mary called from the site wanting to know when an engineer will be attending as she has not seen anyone, called Andy, he has advised he has the worksheet and will be attending next week, if i give him a call on Monday he will be able to tell me what day.
Called Mary back, she is happy with this
Called Mary back, she is happy with this
Show
Claire Folland
added a comment - Mary called from the site wanting to know when an engineer will be attending as she has not seen anyone, called Andy, he has advised he has the worksheet and will be attending next week, if i give him a call on Monday he will be able to tell me what day.
Called Mary back, she is happy with this
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 02/Mar/15 | 16/Mar/15 |
| Plot |
| Attachment | 23.3.15.jpg [ 85872 ] |
| Attachment | 23.3.15.jpg [ 85873 ] |
complete by Andy 18.3.15
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Claire Folland
added a comment - complete by Andy 18.3.15
| Status | Engineer Visit Rescheduled [ 10010 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Email |
checking information on the site
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Lorraine Pryor (Inactive)
added a comment - checking information on the site
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
17h 48m | 1 | Maureen Hooper (Inactive) | 18/Dec/14 10:11 AM | |||||
|
9d 23h 25m | 1 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
|
23h 22m | 2 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
|
49d 3h 58m | 2 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
|
4s | 2 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
|
2s | 2 | Adrienne Barwell (Inactive) | 16/Feb/15 12:57 PM | |||||
|
11m 41s | 2 | Adrienne Barwell (Inactive) | 16/Feb/15 1:09 PM | |||||
|
23d 1h 50m | 1 | Claire Folland | 11/Mar/15 3:00 PM | |||||
|
11d 22h 17m | 1 | Claire Folland | 23/Mar/15 1:17 PM | |||||
|
2s | 1 | Claire Folland | 23/Mar/15 1:17 PM |
