Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Customer Code:Shor01
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Park:shorefield
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Postcode:SO41 0LH
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Responsibility:RTM
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Plot:WP46
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Hire_or_Retail:Retail
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Serial:14249h
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Manufacturer:Swift
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Model:bordeaux
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Size:38x12
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ID Number:SBH004160
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Status Colour:
Complete
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Stock_Number:29778
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Times Scheduled:5
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Park_Company:Shorefield Holiday Village
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Park_Postcode:SO41 0LH
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Park_Contact:Katrina Philp
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Park_Phone:01590 648 307
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Park_Email:Katrina.Philp@shorefield.co.uk
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Park_Code:SHOR01
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 17s | 1 | Lorraine Pryor (Inactive) | 05/Jan/15 1:18 PM | |||||
|
2h 21m | 1 | Lorraine Pryor (Inactive) | 05/Jan/15 3:39 PM | |||||
|
1d 17h 56m | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 9:36 AM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 9:36 AM | |||||
|
2s | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 9:36 AM | |||||
|
3s | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 9:36 AM | |||||
|
1s | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 9:36 AM | |||||
|
6s | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 9:36 AM | |||||
|
20d 1h 39m | 1 | Lorraine Pryor (Inactive) | 27/Jan/15 11:16 AM | |||||
|
35s | 1 | Lorraine Pryor (Inactive) | 27/Jan/15 11:17 AM |
made changes -
| Park_Key_Account | yes | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | yes | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | yes | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
made changes -
| Park_Contact | 01590 648345 |
made changes -
| Park_Contact | 01590 648345 |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Hide
Lorraine Pryor (Inactive)
added a comment -
Permalink
This has been completed by swift so I will close this off now
Show
Lorraine Pryor (Inactive)
added a comment - This has been completed by swift so I will close this off now
| Attachment | 27.01.15 completed by swift.jpg [ 82556 ] |
| Attachment | 27.01.15 completed.jpg [ 82555 ] |
| Attachment | 15.1.15.jpg [ 81787 ] |
Email to site informing them of engineer visit w/c 19.1.15
Show
Maureen Hooper (Inactive)
added a comment - Email to site informing them of engineer visit w/c 19.1.15
| Attachment | 15.1.15.jpg [ 81783 ] |
Confirmation of engineers visit w/c 19.1.15
Show
Maureen Hooper (Inactive)
added a comment - Confirmation of engineers visit w/c 19.1.15
| Category | Manufacturer Attending [ 10045 ] | RTM [ 10043 ] |
| Times Scheduled | 4 | 5 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 09/Feb/15 | |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
I have checked with Mo and she hasn't email the park yesterday, I will email them now to keep them up to date re provisional date 09.02.15
Show
Lorraine Pryor (Inactive)
added a comment - - edited I have checked with Mo and she hasn't email the park yesterday, I will email them now to keep them up to date re provisional date 09.02.15
| Attachment | 07.01.15 email from park- confirm sited ok.jpg [ 80876 ] |
Stacey has emailed me back to say van is level/ sited ok
Show
Lorraine Pryor (Inactive)
added a comment - Stacey has emailed me back to say van is level/ sited ok
| Attachment | 6.1.15.jpg [ 80830 ] |
Provisional date for Engineers visit w/c 9.2.15
Show
Maureen Hooper (Inactive)
added a comment - - edited Provisional date for Engineers visit w/c 9.2.15
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
I have re-submitted this claim to say its level and that we dont go to this park much as its aprox 4 hrs away, I have also said that if the swift engineer show there maintance guy then he can adjust doors in the future?
Show
Lorraine Pryor (Inactive)
added a comment - I have re-submitted this claim to say its level and that we dont go to this park much as its aprox 4 hrs away, I have also said that if the swift engineer show there maintance guy then he can adjust doors in the future?
| Attachment | 05.01.14 query from swift.jpg [ 80788 ] |
Email received from Stacey at the park, I have emailed her back to say that this has been submitted into Swift today.
I have asked for swift to attend or if they can refer this to the supplier.
I have asked for swift to attend or if they can refer this to the supplier.
Show
Lorraine Pryor (Inactive)
added a comment - Email received from Stacey at the park, I have emailed her back to say that this has been submitted into Swift today.
I have asked for swift to attend or if they can refer this to the supplier.
| ID Number | SBH004160 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | 05.01.15 swift- 7536 WP 46 - Aftersales.msg door.msg [ 80746 ] |
| Attachment | 05.01.15 email from park.jpg [ 80745 ] |
| Field | Original Value | New Value |
|---|---|---|
| Priority | Over 6 Weeks [ 27 ] | Normal [ 21 ] |
| Due Date | 10/Nov/14 | 02/Feb/15 |
| ID Number | SBH004072 | |
| Work Scheduled | 24/Nov/14 |