Swift
  1. Swift
  2. SWIFT-7537

Grill not working properly

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          RTM
        • Serial:
          16964H
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2014
        • Size:
          35x12
        • ID Number:
          SBH004163
        • Status Colour:
          Complete Complete
        • Stock_Number:
          30418
        • Times Scheduled:
          1
        • Park_Company:
           Trelawne Manor Holiday Village
        • Park_Postcode:
          PL13 2NA
        • Park_Contact:
          Peter & Debbie Walker
        • Park_Phone:
          01503 272213
        • Park_Email:
          trelawne-owners@jfhols.co.uk
        • Park_Code:
          TREL03
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. 22.1.15.jpg
          156 kB
        2. 27.1.15.jpg
          126 kB
        3. 5.1.15.jpg
          178 kB
        4. 5.1.15.jpg
          161 kB
        5. 5.1.15.jpg
          138 kB
        6. 5.1.15.jpg
          174 kB
        7. screenshot-1.jpg
          200 kB
        8. screenshot-2.jpg
          202 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		2h 15m 1 Adrienne Barwell (Inactive) 05/Jan/15 3:33 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		35d 18h 38m 1 Lorraine Pryor (Inactive) 10/Feb/15 10:11 AM
          Submitted Submitted Acknowledged Acknowledged
          		3s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:11 AM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		3s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:11 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		15d 2h 21m 1 Adrienne Barwell (Inactive) 25/Feb/15 12:33 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		1s 1 Adrienne Barwell (Inactive) 25/Feb/15 12:33 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		6s 1 Adrienne Barwell (Inactive) 25/Feb/15 12:33 PM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		1m 38s 1 Adrienne Barwell (Inactive) 25/Feb/15 12:35 PM
          Resolved Resolved Complete Complete
          		2h 30m 1 Claire Folland 25/Feb/15 3:06 PM
          made changes -
          Park_Key_Account NoYes Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account  yes Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account true Yes
          made changes -
          Park_Email
          made changes -
          Park_Email
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Hide
          Permalink
          Claire Folland added a comment -
          Dan has advised the customers are happy this is now complete
          Show
          Claire Folland added a comment - Dan has advised the customers are happy this is now complete
          Hide
          Permalink
          Claire Folland added a comment -
          emailed Dan at the park asking if his customers are happy this is now complete
          Show
          Claire Folland added a comment - emailed Dan at the park asking if his customers are happy this is now complete
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-2.jpg [ 84225 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift advise this is complete. claire to contact the site to check they are happy
          Show
          Adrienne Barwell (Inactive) added a comment - Swift advise this is complete. claire to contact the site to check they are happy
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 25/Feb/15
          Plot
          Adrienne Barwell (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Adrienne Barwell (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Hide
          Permalink
          Claire Folland added a comment -
          tried to call Dan at the park, he wanted me to ring the office in about 10 mins, called the office number but no answer
          Show
          Claire Folland added a comment - tried to call Dan at the park, he wanted me to ring the office in about 10 mins, called the office number but no answer
          Lorraine Pryor (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Lorraine Pryor (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Lorraine Pryor (Inactive) made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Hide
          Permalink
          Lorraine Pryor (Inactive) added a comment -
          Ash called as he need more information on this, told him what the issue was from an email.
          Show
          Lorraine Pryor (Inactive) added a comment - Ash called as he need more information on this, told him what the issue was from an email.
          Lorraine Pryor (Inactive) made changes -
          Category Undecided [ 10040 ] RTM [ 10043 ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Maureen Hooper [ maureenh ] Claire Folland [ claire ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Email to Rea asking for an acknowledgment of this Warranty issue
          Show
          Maureen Hooper (Inactive) added a comment - Email to Rea asking for an acknowledgment of this Warranty issue
          Maureen Hooper (Inactive) made changes -
          Attachment 27.1.15.jpg [ 82574 ]
          Maureen Hooper (Inactive) made changes -
          ID Number SBH004163
          Maureen Hooper (Inactive) made changes -
          Attachment 22.1.15.jpg [ 82236 ]
          made changes -
          Park_Address2
          made changes -
          Park_Email
          made changes -
          Park_Phone 01503 272388 01503 272213
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80807 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Warranty claim submitted
          Show
          Maureen Hooper (Inactive) added a comment - Warranty claim submitted
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.jpg [ 80791 ]
          Adrienne Barwell (Inactive) made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80776 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment - - edited
          Email sent to site requesting further information, and email to Adrienne informing her of the situation
          Show
          Maureen Hooper (Inactive) added a comment - - edited Email sent to site requesting further information, and email to Adrienne informing her of the situation
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80755 ]
          Maureen Hooper (Inactive) made changes -
          Park_Key_Account true
          Park_Contact Peter & Debbie Walker
          Park_Postcode PL13 2NA
          Park_Phone 01503 272388
          Park_Code TREL03
          Park_City Looe
          Park_Address Trelawne
          Maureen Hooper (Inactive) made changes -
          Field Original Value New Value
          Attachment 5.1.15.jpg [ 80747 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Issue emailed in
          Show
          Maureen Hooper (Inactive) added a comment - Issue emailed in
          Maureen Hooper (Inactive) created issue -

            People

            • Watchers:
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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: