Swift
  1. Swift
  2. SWIFT-7539

Out pipes from both toilets have gaps round them, which owner is not happy with

        Details

        • Type: Grill Grill
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Undecided
        • Serial:
          16964H
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2014
        • Size:
          35x12
        • ID Number:
          SBH004162
        • Status Colour:
          Complete Complete
        • Stock_Number:
          30418
        • Times Scheduled:
          0
        • Park_Company:
           Trelawne Manor Holiday Village
        • Park_Postcode:
          PL13 2NA
        • Park_Contact:
          Peter & Debbie Walker
        • Park_Phone:
          01503 272213
        • Park_Email:
          trelawne-owners@jfhols.co.uk
        • Park_Code:
          TREL03
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. 22.1.15.jpg
          193 kB
        2. 24.1.15.jpg
          250 kB
        3. 24.1.15.jpg
          124 kB
        4. 24.1.15.jpg
          260 kB
        5. 27.1.15.jpg
          126 kB
        6. 3.2.15.jpg
          244 kB
        7. 30.1.15.jpg
          126 kB
        8. 30.1.15.jpg
          170 kB
        9. 30.1.15.jpg
          129 kB
        10. 5.1.15.jpg
          178 kB
        11. 5.1.15.jpg
          161 kB
        12. 5.1.15.jpg
          138 kB
        13. 5.1.15.jpg
          174 kB
        14. screenshot-1.jpg
          200 kB

          Activity

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          Maureen Hooper (Inactive) created issue -
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          Maureen Hooper (Inactive) added a comment -
          Issue was emailed in
          Show
          Maureen Hooper (Inactive) added a comment - Issue was emailed in
          Maureen Hooper (Inactive) made changes -
          Field Original Value New Value
          Attachment 5.1.15.jpg [ 80749 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80756 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment - - edited
          Email sent to site requesting further information, and email to Adrienne informing her of the situation
          Show
          Maureen Hooper (Inactive) added a comment - - edited Email sent to site requesting further information, and email to Adrienne informing her of the situation
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80773 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.jpg [ 80787 ]
          Adrienne Barwell (Inactive) made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Warranty claim submitted
          Show
          Maureen Hooper (Inactive) added a comment - Warranty claim submitted
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80804 ]
          made changes -
          Park_Phone 01503 272388 01503 272213
          made changes -
          Park_Email
          made changes -
          Park_Address2
          Maureen Hooper (Inactive) made changes -
          Attachment 22.1.15.jpg [ 82233 ]
          Maureen Hooper (Inactive) made changes -
          ID Number SBH004162
          Hide
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          Maureen Hooper (Inactive) added a comment -
          Query from Swift
          Show
          Maureen Hooper (Inactive) added a comment - Query from Swift
          Maureen Hooper (Inactive) made changes -
          Attachment 24.1.15.jpg [ 82397 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Email to Dan requesting photos of the gap round the toilet out pipes
          Show
          Maureen Hooper (Inactive) added a comment - Email to Dan requesting photos of the gap round the toilet out pipes
          Maureen Hooper (Inactive) made changes -
          Attachment 24.1.15.jpg [ 82398 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Message from Swift about this issue. I have sent a request for phots to site
          Show
          Maureen Hooper (Inactive) added a comment - Message from Swift about this issue. I have sent a request for phots to site
          Maureen Hooper (Inactive) made changes -
          Attachment 24.1.15.jpg [ 82401 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 27.1.15.jpg [ 82575 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Email to Rea asking for an acknowledgment of this Warranty issue
          Show
          Maureen Hooper (Inactive) added a comment - Email to Rea asking for an acknowledgment of this Warranty issue
          Hide
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          Maureen Hooper (Inactive) added a comment -
          Photo as requested
          Show
          Maureen Hooper (Inactive) added a comment - Photo as requested
          Maureen Hooper (Inactive) made changes -
          Attachment 30.1.15.jpg [ 82850 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 30.1.15.jpg [ 82851 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 30.1.15.jpg [ 82852 ]
          Maureen Hooper (Inactive) made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Maureen Hooper (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Maureen Hooper (Inactive) made changes -
          Status Acknowledged [ 10005 ] Rejected [ 10002 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 3.2.15.jpg [ 83067 ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Maureen Hooper [ maureenh ] Claire Folland [ claire ]
          Hide
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          Lorraine Pryor (Inactive) added a comment -
          Andy the swift engineer has called as he is at this van and he will look at the two issue I have also ask him to look at the issue on re the out pipes
          Show
          Lorraine Pryor (Inactive) added a comment - Andy the swift engineer has called as he is at this van and he will look at the two issue I have also ask him to look at the issue on re the out pipes
          Hide
          Permalink
          Claire Folland added a comment -
          tried to call Dan at the park, he wanted me to ring the office in about 10 mins, called the office number but no answer
          Show
          Claire Folland added a comment - tried to call Dan at the park, he wanted me to ring the office in about 10 mins, called the office number but no answer
          Hide
          Permalink
          Claire Folland added a comment -
          Spoke to Dan, he has advised he will get his guys to put mastic around the pipes
          Show
          Claire Folland added a comment - Spoke to Dan, he has advised he will get his guys to put mastic around the pipes
          Claire Folland made changes -
          Status Rejected [ 10002 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Park_Email
          made changes -
          Park_Email
          made changes -
          Park_Key_Account true Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account  yes Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account NoYes Yes
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		2h 12m 1 Adrienne Barwell (Inactive) 05/Jan/15 3:32 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		28d 23h 25m 1 Maureen Hooper (Inactive) 03/Feb/15 2:57 PM
          Submitted Submitted Acknowledged Acknowledged
          		6s 1 Maureen Hooper (Inactive) 03/Feb/15 2:57 PM
          Acknowledged Acknowledged Rejected Rejected
          		4s 1 Maureen Hooper (Inactive) 03/Feb/15 2:57 PM
          Rejected Rejected Resolved Resolved
          		22d 6m 1 Claire Folland 25/Feb/15 3:04 PM
          Resolved Resolved Complete Complete
          		2s 1 Claire Folland 25/Feb/15 3:04 PM

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: