Swift
  1. Swift
  2. SWIFT-7540

One spotlight in bedroom is not working

        Details

        • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Serial:
          16964H
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2014
        • Size:
          35x12
        • Status Colour:
          Complete Complete
        • Stock_Number:
          30418
        • Times Scheduled:
          1
        • Park_Company:
           Trelawne Manor Holiday Village
        • Park_Postcode:
          PL13 2NA
        • Park_Contact:
          Peter & Debbie Walker
        • Park_Phone:
          01503 272213
        • Park_Email:
          trelawne-owners@jfhols.co.uk
        • Park_Code:
          TREL03
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. 16.2.15.jpg
          135 kB
        2. 22.1.15.jpg
          156 kB
        3. 24.1.15.jpg
          257 kB
        4. 27.1.15.jpg
          126 kB
        5. 5.1.15.jpg
          178 kB
        6. 5.1.15.jpg
          161 kB
        7. 5.1.15.jpg
          138 kB
        8. 5.1.15.jpg
          174 kB
        9. screenshot-1.jpg
          200 kB

          Activity

          Ascending order - Click to sort in descending order
          Maureen Hooper (Inactive) created issue -
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Issue was emailed in
          Show
          Maureen Hooper (Inactive) added a comment - Issue was emailed in
          Maureen Hooper (Inactive) made changes -
          Field Original Value New Value
          Attachment 5.1.15.jpg [ 80750 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80757 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment - - edited
          Email sent to site requesting further information, and email to Adrienne informing her of the situation
          Show
          Maureen Hooper (Inactive) added a comment - - edited Email sent to site requesting further information, and email to Adrienne informing her of the situation
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80775 ]
          Adrienne Barwell (Inactive) made changes -
          Status Open [ 1 ] Awaiting Customer Info [ 10012 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.jpg [ 80790 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Warranty claim submitted
          Show
          Maureen Hooper (Inactive) added a comment - Warranty claim submitted
          Maureen Hooper (Inactive) made changes -
          Attachment 5.1.15.jpg [ 80806 ]
          made changes -
          Park_Phone 01503 272388 01503 272213
          made changes -
          Park_Email
          made changes -
          Park_Address2
          Maureen Hooper (Inactive) made changes -
          Attachment 22.1.15.jpg [ 82235 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Message from Swift about this issue
          Show
          Maureen Hooper (Inactive) added a comment - Message from Swift about this issue
          Maureen Hooper (Inactive) made changes -
          Attachment 24.1.15.jpg [ 82400 ]
          Maureen Hooper (Inactive) made changes -
          Attachment 27.1.15.jpg [ 82577 ]
          Hide
          Permalink
          Maureen Hooper (Inactive) added a comment -
          Email to Rea asking for an acknowledgment of this Warranty issue
          Show
          Maureen Hooper (Inactive) added a comment - Email to Rea asking for an acknowledgment of this Warranty issue
          Adrienne Barwell (Inactive) made changes -
          Assignee Maureen Hooper [ maureenh ] Claire Folland [ claire ]
          Hide
          Permalink
          Lorraine Pryor (Inactive) added a comment -
          Andy the swift engineer has called as he is at this van and he will look at the two issue I have also ask him to look at the issue on re the out pipes
          Show
          Lorraine Pryor (Inactive) added a comment - Andy the swift engineer has called as he is at this van and he will look at the two issue I have also ask him to look at the issue on re the out pipes
          Lorraine Pryor (Inactive) made changes -
          Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
          Issue Type Grill [ 100 ] Small Fittings (8 Weeks) [ 1 ]
          Due Date 19/Jan/15 12/Mar/15
          Lorraine Pryor (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Category Undecided [ 10040 ] Manufacturer Attending [ 10045 ]
          Lorraine Pryor (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Lorraine Pryor (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Plot
          Lorraine Pryor (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Lorraine Pryor (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 10/Feb/15
          Plot
          Claire Folland made changes -
          Attachment 16.2.15.jpg [ 83754 ]
          Hide
          Permalink
          Claire Folland added a comment -
          complete by Swift, Andy has advised all the lights are working
          Show
          Claire Folland added a comment - complete by Swift, Andy has advised all the lights are working
          Claire Folland made changes -
          Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Park_Email
          made changes -
          Park_Email
          made changes -
          Park_Key_Account true Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account  yes Yes
          made changes -
          Park_Email
          made changes -
          Park_Key_Account NoYes Yes
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Awaiting Customer Info Awaiting Customer Info
          		2h 11m 1 Adrienne Barwell (Inactive) 05/Jan/15 3:33 PM
          Awaiting Customer Info Awaiting Customer Info Submitted Submitted
          		35d 18h 40m 1 Lorraine Pryor (Inactive) 10/Feb/15 10:13 AM
          Submitted Submitted Acknowledged Acknowledged
          		5s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:13 AM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		2s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:13 AM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		3s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:13 AM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		1s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:13 AM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		3s 1 Lorraine Pryor (Inactive) 10/Feb/15 10:13 AM
          Engineer Scheduled Engineer Scheduled Resolved Resolved
          		6d 5h 33m 1 Claire Folland 16/Feb/15 3:47 PM
          Resolved Resolved Complete Complete
          		2s 1 Claire Folland 16/Feb/15 3:47 PM

            People

            • Watchers:
              0 Start watching this issue

              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: