Details
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Type:
Small Fittings (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Customer Code:COAS04
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Park:Coast View
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Postcode:TQ14 0BG
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Part Number:1712522 LIGHT EXTERIOR WALL MOUNT IP44
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Responsibility:Manufacturer Attending
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Plot:6
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Hire_or_Retail:Retail
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Serial:15399h
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Model:Moselle Lodge
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Size:40x13
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Status Colour:
Complete
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Stock_Number:29793
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Times Scheduled:1
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Park_Company:Coast View Caravan Park
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Park_Postcode:TQ14 0BG
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Park_Phone:01626 818350
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Park_Email:Angie.Comley@SWHolidayParks.co.uk / bryony.dutoitcook@swholidayparks.co.uk
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Park_Code:COAS04
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
5h 26m | 1 | Lorraine Pryor (Inactive) | 07/Jan/15 4:58 PM | |||||
|
4d 16h 38m | 1 | Lorraine Pryor (Inactive) | 12/Jan/15 9:36 AM | |||||
|
26s | 1 | Lorraine Pryor (Inactive) | 12/Jan/15 9:36 AM | |||||
|
14d 4h 31m | 1 | Maureen Hooper (Inactive) | 26/Jan/15 2:08 PM | |||||
|
3s | 1 | Maureen Hooper (Inactive) | 26/Jan/15 2:08 PM | |||||
|
4s | 1 | Maureen Hooper (Inactive) | 26/Jan/15 2:08 PM | |||||
|
28d 20h 53m | 1 | Lorraine Pryor (Inactive) | 24/Feb/15 11:01 AM | |||||
|
11s | 1 | Lorraine Pryor (Inactive) | 24/Feb/15 11:01 AM |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | Yes |
made changes -
| Park_Address |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | true | Yes |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Address |
made changes -
| Park_Contact |
made changes -
| Park_Address |
made changes -
| Park_Contact |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
Hide
Lorraine Pryor (Inactive)
added a comment -
Permalink
checked on swift and this is now completed
Show
Lorraine Pryor (Inactive)
added a comment - checked on swift and this is now completed
| Attachment | screenshot-3.jpg [ 84089 ] |
| Attachment | 13.2.15.jpg [ 83697 ] |
Emailed Angie @ Coast View with a schedule date
Show
Ellie W (Inactive)
added a comment - Emailed Angie @ Coast View with a schedule date
| Attachment | screenshot-2.jpg [ 83440 ] |
| Attachment | 09.02.15 Swift - 7549.jpg [ 83438 ] | |
| Attachment | 09.02.15 Swift- 7549 photo.jpg [ 83439 ] |
engineer is due w/c 16.02.15
Show
Lorraine Pryor (Inactive)
added a comment - engineer is due w/c 16.02.15
Email to Angie confirming we will let her know if the date of visit changes
Show
Maureen Hooper (Inactive)
added a comment - Email to Angie confirming we will let her know if the date of visit changes
Email to Angie confirming we will let her know if the date of visit changes
Show
Maureen Hooper (Inactive)
added a comment - Email to Angie confirming we will let her know if the date of visit changes
| Attachment | 26.1.15.jpg [ 82478 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Attachment | 26.1.15.jpg [ 82471 ] |
Provisional date for engineers visit w/c 16.2.15
Show
Maureen Hooper (Inactive)
added a comment - Provisional date for engineers visit w/c 16.2.15
swift are asking why I have added the part no on the claim, I had added this so that the swift engineer can replace it??
Then tried to re-submitted this into Swift and it wont let me , Im now talking to Rea who is now talking to the IT department.
She cant get a reply so has said to leave this with her
Then tried to re-submitted this into Swift and it wont let me , Im now talking to Rea who is now talking to the IT department.
She cant get a reply so has said to leave this with her
Show
Lorraine Pryor (Inactive)
added a comment - - edited swift are asking why I have added the part no on the claim, I had added this so that the swift engineer can replace it??
Then tried to re-submitted this into Swift and it wont let me , Im now talking to Rea who is now talking to the IT department.
She cant get a reply so has said to leave this with her
I have emailed angie at the park update her on this van the ones that have been rejected and warranties that they have authroised.
I have advise her that as soon as we have a date we will email/ update her
I have advise her that as soon as we have a date we will email/ update her
Show
Lorraine Pryor (Inactive)
added a comment - I have emailed angie at the park update her on this van the ones that have been rejected and warranties that they have authroised.
I have advise her that as soon as we have a date we will email/ update her
| Part Number | 1712522 LIGHT EXTERIOR WALL MOUNT IP44 |
| Attachment | screenshot-1.jpg [ 81190 ] |
Swift have authorised this , part on order.
Show
Lorraine Pryor (Inactive)
added a comment - Swift have authorised this , part on order.
| Attachment | 12.01.15 swifth authroised.jpg [ 81183 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
I have submitted this pending more infor
Show
Lorraine Pryor (Inactive)
added a comment - I have submitted this pending more infor
Angie has sent an email dated 06.01.15 to say that they report all of these issue back in October 14, I have checked on jira and nothing have ever been reported to us.
Firstly paradox doesn't show that this was a demo van- delivered 21.03.14 to the site, need to know the date of sale/ owners name.
I have emailed her back to say that I will report issue into Swift, but I need more information/ photos of some of the issue along.
I need the DOS/ owner names as it needs to be commissioned on connect before I can submit these to swift
Firstly paradox doesn't show that this was a demo van- delivered 21.03.14 to the site, need to know the date of sale/ owners name.
I have emailed her back to say that I will report issue into Swift, but I need more information/ photos of some of the issue along.
I need the DOS/ owner names as it needs to be commissioned on connect before I can submit these to swift
Show
Lorraine Pryor (Inactive)
added a comment - Angie has sent an email dated 06.01.15 to say that they report all of these issue back in October 14, I have checked on jira and nothing have ever been reported to us.
Firstly paradox doesn't show that this was a demo van- delivered 21.03.14 to the site, need to know the date of sale/ owners name.
I have emailed her back to say that I will report issue into Swift, but I need more information/ photos of some of the issue along.
I need the DOS/ owner names as it needs to be commissioned on connect before I can submit these to swift
| Attachment | 07.01.15 email back to angie.jpg [ 80945 ] |
| Attachment | 07.01.15 15399h email.msg [ 80927 ] |
| Park_Key_Account | true | |
| Park_Postcode | TQ14 0BG | |
| Park_Phone | 01626 818350 | |
| Park_Code | COAS04 | |
| Park_Address2 | Torquay Road | |
| Park_City | Shaldon |
| Priority | Over 8 Weeks [ 25 ] | Normal [ 21 ] |
| ID Number | sbh003714 | |
| Park_Company | Not defined | Coast View Caravan Park (647) |
| Additional Contact Details |
Angie
Angie Comley <Angie.Comley@SWHolidayParks.co.uk> |
|
| Category | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Missing items (4 weeks) [ 16 ] | Small Fittings (8 Weeks) [ 1 ] |
| Due Date | 20/May/14 | 04/Mar/15 |