[SWIFT-7566] The grill is still not working, correctly, lights but will not stay on when knob is released - Surfbay Customer Care

Details

Type: Hob (2 Weeks)
Status: Complete
Priority: Normal
Resolution: Completed
Labels:
None

Responsibility:
Manufacturer Attending
Hire_or_Retail:
Retail
Serial:
16925h
Manufacturer:
Swift
Model:
Loire
Year:
2014
Size:
35x12
ID Number:
SBH004175
Status Colour:
Complete
Stock_Number:
30792
Times Scheduled:
1
Park_Company:

Padstow Holiday Park
Park_Postcode:
PL28 8LB
Park_Phone:
01841 532289 /Alex 07590684118
Park_Email:
mail@padstowholidaypark.co.uk
Park_Code:
PADS02
Park_Key_Account:
Yes
SLA Status:

Description

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Attachments

3.2.15.jpg

188 kB

03/Feb/15 12:07 PM
5.2.15.jpg

160 kB

05/Feb/15 3:03 PM
5.2.15.jpg

186 kB

05/Feb/15 2:14 PM
5.2.15.jpg

137 kB

05/Feb/15 1:44 PM
9.1.15.jpg

183 kB

09/Jan/15 11:48 AM
9.1.15.jpg

185 kB

09/Jan/15 11:45 AM

Activity

Descending order - Click to sort in ascending order

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open

Submitted

16m 18s

1

Maureen Hooper (Inactive)

09/Jan/15 11:50 AM

Submitted

Acknowledged

10d 1h 55m

1

Maureen Hooper (Inactive)

19/Jan/15 1:45 PM

Acknowledged

Parts ordered

14d 22h 22m

1

Maureen Hooper (Inactive)

03/Feb/15 12:07 PM

Parts ordered

Parts Recieved

4s

1

Maureen Hooper (Inactive)

03/Feb/15 12:07 PM

Parts Recieved

Worksheet Issued

2s

1

Maureen Hooper (Inactive)

03/Feb/15 12:07 PM

Worksheet Issued

Engineer Scheduled

1d 23h 49m

1

Adrienne Barwell (Inactive)

05/Feb/15 11:57 AM

Engineer Scheduled

Resolved

4s

1

Adrienne Barwell (Inactive)

05/Feb/15 11:57 AM

Resolved

Complete

3h 5m

1

Maureen Hooper (Inactive)

05/Feb/15 3:03 PM

made changes - 18/Jun/15 3:11 PM

Park_Email

made changes - 18/Jun/15 3:11 PM

Park_Key_Account

no

No

made changes - 18/Jun/15 3:11 PM

Park_Contact

made changes - 30/Apr/15 12:02 PM

Park_Key_Account

No

made changes - 30/Apr/15 12:02 PM

Park_Key_Account

No

made changes - 30/Apr/15 12:02 PM

Park_Key_Account

No

made changes - 30/Apr/15 12:02 PM

Park_Email

made changes - 30/Apr/15 12:02 PM

Park_Address2

made changes - 30/Apr/15 12:02 PM

Park_Contact

made changes - 29/Apr/15 3:27 PM

Park_Key_Account

false

Maureen Hooper (Inactive) made changes - 05/Feb/15 3:03 PM

Status

Resolved [ 5 ]

Complete [ 6 ]

Maureen Hooper (Inactive) made changes - 05/Feb/15 3:03 PM

Attachment

5.2.15.jpg [ 83329 ]

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Maureen Hooper (Inactive) added a comment - 05/Feb/15 3:03 PM

Confirmation of cancellation of an engineer visit

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Maureen Hooper (Inactive) added a comment - 05/Feb/15 3:03 PM Confirmation of cancellation of an engineer visit

Maureen Hooper (Inactive) made changes - 05/Feb/15 2:14 PM

Attachment

5.2.15.jpg [ 83323 ]

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Maureen Hooper (Inactive) added a comment - 05/Feb/15 2:14 PM

Email to Swift asking them to cancel their engineer visit booked for w/c 9.2.15

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Maureen Hooper (Inactive) added a comment - 05/Feb/15 2:14 PM Email to Swift asking them to cancel their engineer visit booked for w/c 9.2.15

Maureen Hooper (Inactive) made changes - 05/Feb/15 1:44 PM

Attachment

5.2.15.jpg [ 83300 ]

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Maureen Hooper (Inactive) added a comment - 05/Feb/15 1:44 PM

Email to crm and Rea asking for the engineer visit which is booked for w/c 9.2.15 to be cancelled

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Maureen Hooper (Inactive) added a comment - 05/Feb/15 1:44 PM Email to crm and Rea asking for the engineer visit which is booked for w/c 9.2.15 to be cancelled

Maureen Hooper (Inactive) made changes - 05/Feb/15 1:40 PM

ID Number

SBH004175

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Adrienne Barwell (Inactive) added a comment - 05/Feb/15 11:59 AM

No Swift id number showing on JIRA

Show

Adrienne Barwell (Inactive) added a comment - 05/Feb/15 11:59 AM No Swift id number showing on JIRA

Adrienne Barwell (Inactive) made changes - 05/Feb/15 11:57 AM

Status	Engineer Scheduled [ 10000 ]	Resolved [ 5 ]
Resolution		Completed [ 1 ]

Adrienne Barwell (Inactive) made changes - 05/Feb/15 11:57 AM

Times Scheduled	0	1
Status	Worksheet Issued [ 10004 ]	Engineer Scheduled [ 10000 ]
Work Scheduled		02/Feb/15
Plot

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Adrienne Barwell (Inactive) added a comment - 05/Feb/15 11:57 AM

Steve sorted out the issue with the grill whilst on site
Paperwork passed to Maureen

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Adrienne Barwell (Inactive) added a comment - 05/Feb/15 11:57 AM Steve sorted out the issue with the grill whilst on site Paperwork passed to Maureen

Maureen Hooper (Inactive) made changes - 03/Feb/15 12:07 PM

Status

Parts Recieved [ 10003 ]

Worksheet Issued [ 10004 ]

Maureen Hooper (Inactive) made changes - 03/Feb/15 12:07 PM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Plot

Maureen Hooper (Inactive) made changes - 03/Feb/15 12:07 PM

Status

Acknowledged [ 10005 ]

Parts ordered [ 3 ]

Maureen Hooper (Inactive) made changes - 03/Feb/15 12:07 PM

Attachment

3.2.15.jpg [ 83060 ]

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Maureen Hooper (Inactive) added a comment - 03/Feb/15 12:07 PM

Provisional date for engineer to visit w/c 9.2.15

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Maureen Hooper (Inactive) added a comment - 03/Feb/15 12:07 PM Provisional date for engineer to visit w/c 9.2.15

made changes - 28/Jan/15 11:27 AM

Park_Contact

made changes - 28/Jan/15 11:27 AM

Park_Address2

made changes - 28/Jan/15 11:27 AM

Park_Email

made changes - 28/Jan/15 11:26 AM

Park_Contact

made changes - 28/Jan/15 11:26 AM

Park_Email

made changes - 28/Jan/15 11:26 AM

Park_Key_Account

false

made changes - 28/Jan/15 11:26 AM

Park_Address2

Maureen Hooper (Inactive) made changes - 19/Jan/15 1:45 PM

Status

Submitted [ 10001 ]

Acknowledged [ 10005 ]

Maureen Hooper (Inactive) made changes - 09/Jan/15 11:50 AM

Status

Open [ 1 ]

Submitted [ 10001 ]

Maureen Hooper (Inactive) made changes - 09/Jan/15 11:48 AM

Attachment

9.1.15.jpg [ 81135 ]

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Maureen Hooper (Inactive) added a comment - 09/Jan/15 11:48 AM

Issue emailed in

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Maureen Hooper (Inactive) added a comment - 09/Jan/15 11:48 AM Issue emailed in

Maureen Hooper (Inactive) made changes - 09/Jan/15 11:45 AM

Attachment

9.1.15.jpg [ 81130 ]

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Maureen Hooper (Inactive) added a comment - 09/Jan/15 11:45 AM

Warranty claim submitted

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Maureen Hooper (Inactive) added a comment - 09/Jan/15 11:45 AM Warranty claim submitted

Maureen Hooper (Inactive) made changes - 09/Jan/15 11:37 AM

Field	Original Value	New Value
Summary	• The grill is still not working, correctly, lights but will not stay on when knob is released	The grill is still not working, correctly, lights but will not stay on when knob is released

Maureen Hooper (Inactive) created issue - 09/Jan/15 11:34 AM

People

Assignee:

Maureen Hooper (Inactive)

Reporter:

Maureen Hooper (Inactive)

Participants:

Adrienne Barwell, Maureen Hooper

Watchers:

0 Start watching this issue

Dates

Due:

25/Feb/15

Created:

09/Jan/15 11:34 AM

Updated:

18/Jun/15 3:11 PM

Resolved:

05/Feb/15 11:57 AM

Work Scheduled:

02/Feb/15