Details
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Type:
Kitchen Cupboards (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:49
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Hire_or_Retail:Retail
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Serial:013772h
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Model:Champagne Lodge
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Year:2015
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Size:41x13
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ID Number:SBH004126
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Status Colour:
Complete
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Stock_Number:29410
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Times Scheduled:2
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Park_Company:Maribou Caravan Park
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Park_Postcode:PL28 8QA
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Park_Phone:01841 520520
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Park_Email:daniel@mariboucaravanpark.co.uk
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Park_Code:MARI01
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Additional Contact Details:Daniel 07730222303
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Park_Key_Account:No
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SLA Status:
Activity
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Priority | Agreed Date [ 26 ] | Normal [ 21 ] |
| Due Date | 12/Jan/15 | 16/Mar/15 |
| Assignee | Maureen Hooper [ maureenh ] | Adrienne Barwell [ adrienne ] |
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Adrienne Barwell (Inactive)
added a comment -
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We have replaced all the other cupboard doors, but we did not have the washing machine door and the panel above, I have spoken to Rea who advised that they have had this problem with some of the units, it is because they have changed the appliance half way through the season and all the doors were made up for the original appliance rather than the new size. She has advised that she will arrange for the replacement doors straight away
Show
Adrienne Barwell (Inactive)
added a comment - We have replaced all the other cupboard doors, but we did not have the washing machine door and the panel above, I have spoken to Rea who advised that they have had this problem with some of the units, it is because they have changed the appliance half way through the season and all the doors were made up for the original appliance rather than the new size. She has advised that she will arrange for the replacement doors straight away
| Attachment | screenshot-12.jpg [ 82040 ] |
Swift have asked if the doors should be sent direct to site, I have agreed to this. Hopefully Dan on site will just change them for us.
Show
Adrienne Barwell (Inactive)
added a comment - Swift have asked if the doors should be sent direct to site, I have agreed to this. Hopefully Dan on site will just change them for us.
made changes -
| Park_Email | daniel@mariboucaravanpark.co.uk |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
| Attachment | Photo0529.jpg [ 82256 ] | |
| Attachment | Photo0530.jpg [ 82257 ] | |
| Attachment | Photo0531.jpg [ 82258 ] | |
| Attachment | Photo0532.jpg [ 82259 ] |
| Attachment | screenshot-13.jpg [ 82262 ] |
made changes -
| Park_Address2 |
made changes -
| Park_Contact |
| Attachment | 29.01.15 emaile to Rea chasing parts up.jpg [ 82725 ] |
| Attachment | 29.01.15 email to dan at the park.jpg [ 82726 ] |
Daniel has emailed me today re various bits, I have replied to him he also wants to know when these doors will be arriving.
I have dropped an email to Rea to ask her is she can give me any idea/ date.
Ive also ask Daniel at the Park if he will be ok to fit them when they do arrive?
Now waiting for a reply from Swift / daniel
I have dropped an email to Rea to ask her is she can give me any idea/ date.
Ive also ask Daniel at the Park if he will be ok to fit them when they do arrive?
Now waiting for a reply from Swift / daniel
Show
Lorraine Pryor (Inactive)
added a comment - Daniel has emailed me today re various bits, I have replied to him he also wants to know when these doors will be arriving.
I have dropped an email to Rea to ask her is she can give me any idea/ date.
Ive also ask Daniel at the Park if he will be ok to fit them when they do arrive?
Now waiting for a reply from Swift / daniel
Rea, has come back to say "Sorry what do you mean a washing machine blacking plate?"
I have emailed her back with the two picture of the doors.
I have emailed her back with the two picture of the doors.
Show
Lorraine Pryor (Inactive)
added a comment - Rea, has come back to say "Sorry what do you mean a washing machine blacking plate?"
I have emailed her back with the two picture of the doors.
| Attachment | screenshot-14.jpg [ 83089 ] |
| Attachment | 04.02.15 email to rea.jpg [ 83090 ] |
Rea at Swift has emailed "I am trying to resolve this issue with the doors.
Can you tell me which appliance has been used in this holiday home?
Do you think we could send these undrilled and the site fit them?
I have replied to say I'm not sure that this site has a maintenance team to fit them, if they was pre drilled them I could ask them if They could do it.
If you can't pre drill them we would have to arrange to send our engineers down to get the doors from the park then bring them back for our top work shop to then drill the holes, but we would have to be paid for both visits time/ mileage.
If you need an further information then please let me know.
Now waiting to hear back from her.
Can you tell me which appliance has been used in this holiday home?
Do you think we could send these undrilled and the site fit them?
I have replied to say I'm not sure that this site has a maintenance team to fit them, if they was pre drilled them I could ask them if They could do it.
If you can't pre drill them we would have to arrange to send our engineers down to get the doors from the park then bring them back for our top work shop to then drill the holes, but we would have to be paid for both visits time/ mileage.
If you need an further information then please let me know.
Now waiting to hear back from her.
Show
Lorraine Pryor (Inactive)
added a comment - Rea at Swift has emailed "I am trying to resolve this issue with the doors.
Can you tell me which appliance has been used in this holiday home?
Do you think we could send these undrilled and the site fit them?
I have replied to say I'm not sure that this site has a maintenance team to fit them, if they was pre drilled them I could ask them if They could do it.
If you can't pre drill them we would have to arrange to send our engineers down to get the doors from the park then bring them back for our top work shop to then drill the holes, but we would have to be paid for both visits time/ mileage.
If you need an further information then please let me know.
Now waiting to hear back from her.
| Attachment | screenshot-15.jpg [ 83423 ] |
Claire has just told me that these doors are in the store, so if swift send these doors to us and are happy to pay us for them then we can get the top work shop to pre drill them, we can then send our engineer out to fit them.
Now waiting for a reply from Rea to say if this is ok to send them to us, and when they might come in.
Waiting for a reply
Now waiting for a reply from Rea to say if this is ok to send them to us, and when they might come in.
Waiting for a reply
Show
Lorraine Pryor (Inactive)
added a comment - Claire has just told me that these doors are in the store, so if swift send these doors to us and are happy to pay us for them then we can get the top work shop to pre drill them, we can then send our engineer out to fit them.
Now waiting for a reply from Rea to say if this is ok to send them to us, and when they might come in.
Waiting for a reply
Rea has emailed me back to say "I need to know wh9ich appliance the customer has please.
I have already advise her that it's a washing machine, and if she wants the make model then its a CDA (from the PDI ) if she wants more info eg model etc I would need to contact the park?
I have already advise her that it's a washing machine, and if she wants the make model then its a CDA (from the PDI ) if she wants more info eg model etc I would need to contact the park?
Show
Lorraine Pryor (Inactive)
added a comment - Rea has emailed me back to say "I need to know wh9ich appliance the customer has please.
I have already advise her that it's a washing machine, and if she wants the make model then its a CDA (from the PDI ) if she wants more info eg model etc I would need to contact the park?
| Attachment | 09.02.15 emai, from rea.jpg [ 83449 ] |
| Attachment | 09.02.15 email back to REA.jpg [ 83450 ] |
the email bounced back so I have now send another one to dan asking for the make/model of the washing machine.
When we get this we need to email Rea at swift as she needs this
When we get this we need to email Rea at swift as she needs this
Show
Lorraine Pryor (Inactive)
added a comment - - edited the email bounced back so I have now send another one to dan asking for the make/model of the washing machine.
When we get this we need to email Rea at swift as she needs this
| Attachment | 10.02.15 emaiol to dan.jpg [ 83462 ] |
| Attachment | 10.02.15 email from Rea re washing machine make - model.jpg [ 83463 ] |
| Attachment | 10.02.15 another email from rea- she missed place ade email .jpg [ 83464 ] |
I have resent the details of the door to Rea
Show
Adrienne Barwell (Inactive)
added a comment - I have resent the details of the door to Rea
| Attachment | screenshot-16.jpg [ 83491 ] |
| Attachment | screenshot-17.jpg [ 83624 ] |
Rea has asked me to identify the top and the bottom of the door on the photos, I have asked if this is necessary as I do not know the answer. and the holes are in such a place that it shouldn't matter.
Rea has taken another look and agrees with me, she will go back to the factory and update them
Rea has taken another look and agrees with me, she will go back to the factory and update them
Show
Adrienne Barwell (Inactive)
added a comment - Rea has asked me to identify the top and the bottom of the door on the photos, I have asked if this is necessary as I do not know the answer. and the holes are in such a place that it shouldn't matter.
Rea has taken another look and agrees with me, she will go back to the factory and update them
Rea has advised that it is important to know whether the door are right or left hand hinged, I will give Steve a call and find out
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that it is important to know whether the door are right or left hand hinged, I will give Steve a call and find out
| Attachment | screenshot-18.jpg [ 83661 ] |
| Attachment | screenshot-19.jpg [ 83672 ] |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 15/Apr/15 11:40 AM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
replacement door in stock, issued worksheet
Show
Claire Folland
added a comment - replacement door in stock, issued worksheet
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Jan/15 | 23/Apr/15 |
| Plot |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
The washing machine door has been replaced
Show
Adrienne Barwell (Inactive)
added a comment - The washing machine door has been replaced
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Serial | 13772h | 013772h |
| Plot | 49 |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2m 54s | 1 | Adrienne Barwell (Inactive) | 19/Jan/15 1:31 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 19/Jan/15 1:31 PM | |||||
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3s | 1 | Adrienne Barwell (Inactive) | 19/Jan/15 1:31 PM | |||||
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85d 21h 9m | 1 | Claire Folland | 15/Apr/15 11:41 AM | |||||
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1s | 1 | Claire Folland | 15/Apr/15 11:41 AM | |||||
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2d 3h 30m | 1 | Adrienne Barwell (Inactive) | 17/Apr/15 3:11 PM | |||||
|
10d 19h 25m | 1 | Adrienne Barwell (Inactive) | 28/Apr/15 10:36 AM | |||||
|
216d 23h 12m | 1 | Adrienne Barwell (Inactive) | 01/Dec/15 8:49 AM |
