Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:16422h
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Model:Champagne Lodge
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Year:2015
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Size:41x13
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Status Colour:
Complete
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Stock_Number:30331
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Times Scheduled:2
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Park_Company:Scott McKeowen
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Park_Postcode:EX15 1BQ
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Park_Code:..
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
23h 12m | 1 | Maureen Hooper (Inactive) | 24/Jan/15 1:44 PM | |||||
|
2s | 1 | Claire Folland | 23/Feb/15 2:59 PM | |||||
|
2s | 1 | Claire Folland | 23/Feb/15 2:59 PM | |||||
|
1m 3s | 2 | Claire Folland | 23/Feb/15 2:59 PM | |||||
|
1m 3s | 2 | Claire Folland | 23/Feb/15 2:59 PM | |||||
|
9s | 2 | Claire Folland | 23/Feb/15 2:59 PM | |||||
|
4s | 2 | Claire Folland | 23/Feb/15 2:59 PM | |||||
|
45d 14h 40m | 2 | Adrienne Barwell (Inactive) | 04/Apr/15 10:41 AM | |||||
|
42d 4h 58m | 2 | Adrienne Barwell (Inactive) | 22/Apr/15 10:25 AM | |||||
|
8d 1h 14m | 1 | temp | 30/Apr/15 11:40 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | Swift-7589.pdf [ 89384 ] |
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Ellie W (Inactive)
added a comment -
Permalink
Work completed by Steve
Show
Ellie W (Inactive)
added a comment - Work completed by Steve
made changes -
| Park_Email |
made changes -
| Park_Phone |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact |
made changes -
| Park_Email |
made changes -
| Park_Phone |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | false | No |
made changes -
| Park_Email |
made changes -
| Park_Phone |
made changes -
| Park_Contact |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
comp by Steve
paperwork passed to Claire
paperwork passed to Claire
Show
Adrienne Barwell (Inactive)
added a comment - comp by Steve
paperwork passed to Claire
Called Scott to see if we can attend on Friday, he has advised this is fine
Show
Claire Folland
added a comment - Called Scott to see if we can attend on Friday, he has advised this is fine
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Apr/15 | |
| Plot |
spoke to Scott, he is not able to fit them, issued a worksheet for us to attend, he is aware this may not be for a couple of weeks.
Show
Claire Folland
added a comment - spoke to Scott, he is not able to fit them, issued a worksheet for us to attend, he is aware this may not be for a couple of weeks.
Andy has left the replacement handles with us to either post to the customer or fit, i will ring Scott
Show
Claire Folland
added a comment - Andy has left the replacement handles with us to either post to the customer or fit, i will ring Scott
Swift have sent an email advising unfortunately the visit can not go ahead, planning team will be in touch shortly to advise a new week commencing date
Show
Claire Folland
added a comment - Swift have sent an email advising unfortunately the visit can not go ahead, planning team will be in touch shortly to advise a new week commencing date
| Work Scheduled | 16/Feb/15 |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 23/Feb/15 2:59 PM |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | 23.2.15.jpg [ 84053 ] |
| Attachment | screenshot-4.jpg [ 83941 ] |
| Attachment | 12.2.15.jpg [ 83680 ] |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Feb/15 | |
| Plot |
spoke to Scott, he has asked if i can find out closer to the time what day it will be so he can arrange for someone to be there
Show
Claire Folland
added a comment - spoke to Scott, he has asked if i can find out closer to the time what day it will be so he can arrange for someone to be there
tried to call Scott, no answer will try again
Show
Claire Folland
added a comment - tried to call Scott, no answer will try again
Sch date received, paperwork passed to Claire
Show
Adrienne Barwell (Inactive)
added a comment - Sch date received, paperwork passed to Claire
| Attachment | screenshot-3.jpg [ 82572 ] |
| Attachment | screenshot-2.jpg [ 82571 ] |
| Attachment | screenshot-1.jpg [ 82539 ] |
Merie has asked if she can re-schedule this issue because she can see that we are attending to the shower leak. I have advised that would be great
Show
Adrienne Barwell (Inactive)
added a comment - Merie has asked if she can re-schedule this issue because she can see that we are attending to the shower leak. I have advised that would be great
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | 24.1.15.jpg [ 82390 ] |
Swift engineer scheduled for w/c 19.1.15
Show
Maureen Hooper (Inactive)
added a comment - Swift engineer scheduled for w/c 19.1.15
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Park_Key_Account | false | |
| Park_Postcode | EX15 1BQ | |
| Park_Code | .. | |
| Park_Address2 | Station Road | |
| Park_City | Cullompton | |
| Park_Address | 6 Square Close |
| Field | Original Value | New Value |
|---|---|---|
| Attachment | 24.1.15.jpg [ 82389 ] |
Confirmation of Warranty claim for this issue
Show
Maureen Hooper (Inactive)
added a comment - Confirmation of Warranty claim for this issue