Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Responsibility:Undecided
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Plot:46
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Serial:16646h
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Manufacturer:Swift
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Model:Bordeaux
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Year:2015
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Size:38x12
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Status Colour:
Complete
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Stock_Number:30288
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Times Scheduled:1
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Park_Company:Fairways Holiday Park ( edith)
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Park_Postcode:TA7 8PP
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Park_Contact:sales - David
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Park_Phone:01278 685569
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Park_Code:edit06
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Park_Key_Account:No
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SLA Status:
Activity
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Maureen Hooper (Inactive)
added a comment -
Permalink
Warranty claim submitted
Show
Maureen Hooper (Inactive)
added a comment - Warranty claim submitted
| Field | Original Value | New Value |
|---|---|---|
| Attachment | 28.1.15.jpg [ 82670 ] |
| Park_Key_Account | false | |
| Park_Phone | 01983 403462 | |
| Park_Code | FAIR06 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
made changes -
| Park_Email |
made changes -
| Park_Address |
made changes -
| Park_City |
made changes -
| Park_Contact |
made changes -
| Park_Postcode |
made changes -
| Park_Address2 |
| Park_Company | Fairway Holiday Park (652) | Fairways Holiday Park ( edith) (696) |
| Park_Postcode | TA7 8PP | |
| Park_Phone | 01983 403462 | 01278 685569 |
| Park_Code | FAIR06 | edit06 |
| Park_City | Somerset | |
| Park_Address | Bridgwater |
| Assignee | Maureen Hooper [ maureenh ] | Claire Folland [ claire ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
checked swift system, they have referred this onto the supplier
Show
Claire Folland
added a comment - checked swift system, they have referred this onto the supplier
Rea has phoned to advise that they have this issue showing as being at Stowford Meadows, so Elthringtons have been out to it and it is not there, I have checked the system and can see that the van is located at Fairways Holiday Park, Edithmead. I have given the new address to Rea and she will get Elthringtons to re-attend
Show
Adrienne Barwell (Inactive)
added a comment - Rea has phoned to advise that they have this issue showing as being at Stowford Meadows, so Elthringtons have been out to it and it is not there, I have checked the system and can see that the van is located at Fairways Holiday Park, Edithmead. I have given the new address to Rea and she will get Elthringtons to re-attend
| Attachment | 11.2.15.jpg [ 83542 ] |
Checked the swift system, Eltheringtons are due to attend this week, just seen Ade's notes and it looks like they have been to the wrong site
Show
Claire Folland
added a comment - Checked the swift system, Eltheringtons are due to attend this week, just seen Ade's notes and it looks like they have been to the wrong site
Checked swift system, claim has been rejected as they went to a touring park, will speak to Sarah at Swift on Monday
Show
Claire Folland
added a comment - Checked swift system, claim has been rejected as they went to a touring park, will speak to Sarah at Swift on Monday
spoke to Sarah at Swift, she thinks Eltheringtons are attending this week, she will give them a call and ring me back
Show
Claire Folland
added a comment - spoke to Sarah at Swift, she thinks Eltheringtons are attending this week, she will give them a call and ring me back
Eltheringtons are attending this week
Show
Claire Folland
added a comment - Eltheringtons are attending this week
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 26/Mar/15 1:30 PM |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 26/Mar/15 | |
| Plot |
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
complete by Eltheringtons
Show
Claire Folland
added a comment - complete by Eltheringtons
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Key_Account | false |
made changes -
| Park_Contact |
made changes -
| Park_Address2 |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 6s | 1 | Maureen Hooper (Inactive) | 28/Jan/15 2:09 PM | |||||
|
12d 19h 56m | 1 | Claire Folland | 10/Feb/15 10:05 AM | |||||
|
44d 3h 24m | 1 | Claire Folland | 26/Mar/15 1:30 PM | |||||
|
4s | 1 | Claire Folland | 26/Mar/15 1:30 PM | |||||
|
1s | 1 | Claire Folland | 26/Mar/15 1:30 PM | |||||
|
5s | 1 | Claire Folland | 26/Mar/15 1:30 PM | |||||
|
18d 46m | 1 | Claire Folland | 13/Apr/15 3:16 PM | |||||
|
2s | 1 | Claire Folland | 13/Apr/15 3:16 PM |
