Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Customer Code:TREY01
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Park:Treyarnon Bay
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Postcode:PL28 8JP
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Responsibility:Manufacturer Attending
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Plot:F5
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Hire_or_Retail:Retail
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Serial:012582h
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Manufacturer:Swift
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Model:Burgundy
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Size:23x10
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Status Colour:
Complete
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Stock_Number:28776
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Times Scheduled:2
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Park_Company:Treyarnon Bay Caravan Park Ltd
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Park_Postcode:PL28 8JP
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Park_Phone:01841 520681 // 01841 520653
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Park_Email:admin@treyarnonbayholidays.co.uk
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Park_Code:TREY01
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Additional Contact Details:
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Description
Vickie Hopton 01452 699502 email address: vickiehopton@talktalk.net
Issue Links
- Same Van
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SWIFT-6745
Kickplate bowed so cushion retainer not staying in place and cannot sit on settee without the cushion collapsing
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Maureen Hooper [ maureenh ] | Claire Folland [ claire ] |
| Priority | Agreed Date [ 26 ] | Normal [ 21 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Rea has advised that they will replace the panel, the planning team will be in contact shortly to advise when they will be attending
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that they will replace the panel, the planning team will be in contact shortly to advise when they will be attending
| Link |
This issue Same Van |
| Attachment | screenshot-5.jpg [ 83611 ] |
| Attachment | 28.5.14.jpg [ 83563 ] |
| Attachment | 28.5.14.jpg [ 83561 ] |
| Attachment | 15.09.14 email from owner vickie.jpg [ 83554 ] |
| Attachment | 15.09.14.jpg [ 83555 ] |
| Attachment | 15.10.14.jpg [ 83556 ] |
| Attachment | 28.5.14.jpg [ 83564 ] |
| Attachment | 29.7.14.jpg [ 83566 ] |
| Attachment | screenshot-4.jpg [ 83589 ] |
| Attachment | screenshot-3.jpg [ 83588 ] |
| Attachment | screenshot-2.jpg [ 83587 ] |
| Attachment | screenshot-1.jpg [ 83586 ] |
| Attachment | 9.9.14.jpg [ 83585 ] |
| Attachment | 3.9.14.jpg [ 83571 ] |
| Attachment | 3.9.14.jpg [ 83572 ] |
| Attachment | 28.5.14.jpg [ 83562 ] |
Rea has asked us to confirm which panel is damaged so that they order the correct panel
Show
Adrienne Barwell (Inactive)
added a comment - Rea has asked us to confirm which panel is damaged so that they order the correct panel
| Attachment | screenshot-6.jpg [ 83783 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH003809 | |
| PRN | SBH003809 |
I have e-mailed the diagram to Vickie and asked her to mark on it which panel has been damaged. Swift will then make arrangements to replace the panel.
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed the diagram to Vickie and asked her to mark on it which panel has been damaged. Swift will then make arrangements to replace the panel.
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Awaiting response from the owner of the holiday home
Show
Adrienne Barwell (Inactive)
added a comment - Awaiting response from the owner of the holiday home
Swift have chased me for an update, I will contact the customer again
Show
Adrienne Barwell (Inactive)
added a comment - Swift have chased me for an update, I will contact the customer again
| Attachment | screenshot-7.jpg [ 84037 ] |
I have e-mailed the customer again
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed the customer again
| Attachment | screenshot-8.jpg [ 84038 ] |
| Attachment | screenshot-9.jpg [ 84039 ] |
| Attachment | screenshot-10.jpg [ 84040 ] |
No response, Steve will be going to the site tomorrow so I will get him to check and report back
Show
Adrienne Barwell (Inactive)
added a comment - No response, Steve will be going to the site tomorrow so I will get him to check and report back
| Attachment | screenshot-11.jpg [ 85139 ] |
worksheet issued
Show
Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Attachment | screenshot-12.jpg [ 85167 ] |
| Attachment | screenshot-13.jpg [ 85221 ] |
Vickie has advised that the site is shut so she hasn't been able to go and measure the panel but it is the second from the bottom. She has advised that the storage box needs emptying before they can fit the panel so she will need plenty of notice from Swift about when they are attending.
I have responded to her and will update Rea
I have responded to her and will update Rea
Show
Adrienne Barwell (Inactive)
added a comment - Vickie has advised that the site is shut so she hasn't been able to go and measure the panel but it is the second from the bottom. She has advised that the storage box needs emptying before they can fit the panel so she will need plenty of notice from Swift about when they are attending.
I have responded to her and will update Rea
Completed - marked on diagram (attached)
Show
Ellie W (Inactive)
added a comment - Completed - marked on diagram (attached)
| Attachment | Swift-7635 Worksheet.pdf [ 85527 ] |
Sent this to Rea as requested
Show
Ellie W (Inactive)
added a comment - Sent this to Rea as requested
| Attachment | 18.3.15.jpg [ 85538 ] |
I have informed Rea that the customer would like to be present when the panel is replaced she would also like advance warning so that she can empty the storage box
Show
Adrienne Barwell (Inactive)
added a comment - I have informed Rea that the customer would like to be present when the panel is replaced she would also like advance warning so that she can empty the storage box
| Attachment | screenshot-14.jpg [ 85755 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-15.jpg [ 85920 ] |
Swift has advised that they will plan this in and then let me know a date so we can update the customer
Show
Adrienne Barwell (Inactive)
added a comment - Swift has advised that they will plan this in and then let me know a date so we can update the customer
made changes -
| Park_Contact |
| Attachment | screenshot-16.jpg [ 86841 ] |
Swift advise that they will be attending w/c 27/04/15
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that they will be attending w/c 27/04/15
| Work Scheduled | 31/Mar/15 | 27/Apr/15 |
| Attachment | screenshot-17.jpg [ 86856 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 31/Mar/15 4:35 PM | |
| Parts From? | Supplier [ 10021 ] |
| Category | SurfBay Attending [ 10042 ] | Manufacturer Attending [ 10045 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
I have updated Vickie and will let her know nearer the time the actual day that they are attending
Show
Adrienne Barwell (Inactive)
added a comment - I have updated Vickie and will let her know nearer the time the actual day that they are attending
made changes -
| Park_Contact |
Swift have asked us if we can provide a second pair of hands for this, I have confirmed that we can but will need to know which day. We also need to be able to tell the customer which day so they can be present so as much notice as possible is required
Show
Adrienne Barwell (Inactive)
added a comment - Swift have asked us if we can provide a second pair of hands for this, I have confirmed that we can but will need to know which day. We also need to be able to tell the customer which day so they can be present so as much notice as possible is required
| Attachment | screenshot-18.jpg [ 87668 ] |
| Attachment | screenshot-19.jpg [ 87669 ] |
| Serial | 12582h | 012582h |
Rea has advised that she cannot tell me which day they will be attending until the Friday before, I will update the customer
Show
Adrienne Barwell (Inactive)
added a comment - Rea has advised that she cannot tell me which day they will be attending until the Friday before, I will update the customer
| Attachment | screenshot-20.jpg [ 87794 ] |
I have updated Vickie
Show
Adrienne Barwell (Inactive)
added a comment - I have updated Vickie
| Attachment | screenshot-21.jpg [ 87795 ] |
This will be undertaken on Tuesday 28th
Show
Adrienne Barwell (Inactive)
added a comment - This will be undertaken on Tuesday 28th
| Attachment | screenshot-22.jpg [ 88774 ] |
I have updated Vickie that Swift would be attending on Tuesday awaiting her response
Show
Adrienne Barwell (Inactive)
added a comment - I have updated Vickie that Swift would be attending on Tuesday awaiting her response
made changes -
| Park_Key_Account | false |
| Attachment | screenshot-23.jpg [ 89332 ] |
Vickie has confirmed that this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Vickie has confirmed that this is complete
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | SKM_C224e15043009080.pdf [ 89340 ] |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
invoice number 462950
Show
Adrienne Barwell (Inactive)
added a comment - invoice number 462950
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | No |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | NoYes | No |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6d 6m | 1 | Adrienne Barwell (Inactive) | 17/Feb/15 12:03 PM | |||||
|
1d 1m | 1 | Adrienne Barwell (Inactive) | 18/Feb/15 12:04 PM | |||||
|
33d 5h 8m | 1 | Adrienne Barwell (Inactive) | 23/Mar/15 5:12 PM | |||||
|
7d 22h 22m | 1 | Adrienne Barwell (Inactive) | 31/Mar/15 4:35 PM | |||||
|
8s | 1 | Adrienne Barwell (Inactive) | 31/Mar/15 4:35 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 31/Mar/15 4:36 PM | |||||
|
29d 16h 36m | 1 | Adrienne Barwell (Inactive) | 30/Apr/15 9:12 AM | |||||
|
55m 5s | 1 | Adrienne Barwell (Inactive) | 30/Apr/15 10:07 AM | |||||
|
49s | 1 | Adrienne Barwell (Inactive) | 30/Apr/15 10:08 AM | |||||
|
7s | 2 | Adrienne Barwell (Inactive) | 30/Apr/15 10:08 AM |
