Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Over 8 Weeks
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Yellow 6
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Serial:018386h
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Manufacturer:Swift
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Model:Loire
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Year:2015
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Size:35x10
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Status Colour:
Complete
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Stock_Number:30778
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Times Scheduled:0
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Park_Company:Headland Caravan & Camping Park
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Park_Postcode:PL34 0DE
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Park_Contact:Max Francis
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Park_Phone:01840 770239
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Park_Code:HEAD01
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Park_Key_Account:No
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SLA Status:
Issue Links
- Same Van
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GW-838
Corner of kitchen window frame broken
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- Awaiting Quote
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Key_Account | false | |
| Park_Contact | Max & Sheila Francis | |
| Park_Postcode | PL34 0DE | |
| Park_Phone | 01840 770239 | |
| Park_Code | HEAD01 | |
| Park_City | Tintagel | |
| Park_Address | Atlantic Road |
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Karen Watson (Inactive)
added a comment -
Permalink
Max at the park reported issue.
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Karen Watson (Inactive)
added a comment - Max at the park reported issue.
| Summary | Crack (2.5 inches) in the top of kitchen window moulding | Crack (2.5 inches) in the top of external kitchen window moulding |
Issue reported to Swift and have asked them to attend.
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Karen Watson (Inactive)
added a comment - Issue reported to Swift and have asked them to attend.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
made changes -
| Park_Email |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift rejected. We will ask Steve to inspect and get photo.
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Karen Watson (Inactive)
added a comment - Swift rejected. We will ask Steve to inspect and get photo.
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
Left message on Steve's voicemail requesting he inspect and photo.
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Karen Watson (Inactive)
added a comment - Left message on Steve's voicemail requesting he inspect and photo.
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Serial | 18386h |
Reopened issue as reported again by engineer and emailed Rea explaining that engineer popped in quickly to the park to deal with another issue and inspected the window reported by the owner. Due to the location of the window and damage (at the back) he is of the opinion that it is highly unlikely to occurred during transportation or siting and concludes that is was possibly damaged prior to fitment.
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Karen Watson (Inactive)
added a comment - - edited Reopened issue as reported again by engineer and emailed Rea explaining that engineer popped in quickly to the park to deal with another issue and inspected the window reported by the owner. Due to the location of the window and damage (at the back) he is of the opinion that it is highly unlikely to occurred during transportation or siting and concludes that is was possibly damaged prior to fitment.
| Attachment | Appeal to Swift 26.03.15.jpg [ 86504 ] |
| Attachment | Steve 26.03.15 028.JPG [ 86505 ] |
Email sent to Rea at Swift to reconsider warranty claim previously rejected and attached pictures.
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Karen Watson (Inactive)
added a comment - Email sent to Rea at Swift to reconsider warranty claim previously rejected and attached pictures.
Sarah from Swift called to advise that they are going to refer this matter to the supplier.
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Karen Watson (Inactive)
added a comment - Sarah from Swift called to advise that they are going to refer this matter to the supplier.
made changes -
| Park_Key_Account | false |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | No |
This issue is over 8 weeks old
Show
Adrienne Barwell (Inactive)
added a comment - This issue is over 8 weeks old
| Priority | Normal [ 21 ] | Over 8 Weeks [ 25 ] |
| Plot | Yellow 6 |
| Serial | 18386h | 018386h |
| Attachment | screenshot-1.jpg [ 94658 ] |
This is still rejected. We have already ordered a replacement window, I will close this issue and link it to the other issue
Show
Adrienne Barwell (Inactive)
added a comment - This is still rejected. We have already ordered a replacement window, I will close this issue and link it to the other issue
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Email |
made changes -
| Park_Key_Account | no | No |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
29m 48s | 1 | Karen Watson (Inactive) | 19/Mar/15 3:36 PM | |||||
|
3d 17h 44m | 1 | Karen Watson (Inactive) | 23/Mar/15 9:20 AM | |||||
|
44s | 1 | Karen Watson (Inactive) | 23/Mar/15 9:21 AM | |||||
|
3d 6h 9m | 1 | Karen Watson (Inactive) | 26/Mar/15 3:30 PM | |||||
|
18s | 1 | Karen Watson (Inactive) | 26/Mar/15 3:31 PM | |||||
|
84d 31m | 1 | Adrienne Barwell (Inactive) | 18/Jun/15 5:02 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 18/Jun/15 5:02 PM |
