Swift
  1. Swift
  2. SWIFT-8474

Toilet roll holder has no screw to tighten bar

        Details

        • Type: Small Fittings (8 Weeks) Small Fittings (8 Weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Parts Only
        • Plot:
          19
        • Hire_or_Retail:
          Retail
        • Serial:
          019053h
        • Manufacturer:
          Swift
        • Model:
          Moselle EB
        • Year:
          2015
        • Size:
          38x12
        • ID Number:
          SBH004570
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31242
        • Times Scheduled:
          1
        • Park_Company:
           Beach Park Leisure
        • Park_Postcode:
          BN15 8LW
        • Park_Phone:
          01903 752701
        • Park_Email:
          moses.cooper@btinternet.com
        • Park_Code:
          COOP17
        • Park_Key_Account:
          No
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Email to park.jpg
          142 kB
        2. Email to Claire.jpg
          337 kB
        3. Email from park.jpg
          237 kB
        4. Delivery note.jpg
          340 kB
        5. 8474 Toilet roll screw 2.jpg
          74 kB
        6. 8474 Toilet roll screw.jpg
          95 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		23m 32s 1 Karen Watson (Inactive) 03/Jun/15 4:50 PM
          Acknowledged Acknowledged Resolved Resolved
          		74d 21h 53m 1 Nikki Milling (Inactive) 31/Aug/15 2:24 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		12s 1 Karen Watson (Inactive) 14/Oct/15 1:47 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		4s 1 Karen Watson (Inactive) 14/Oct/15 1:47 PM
          Parts Recieved Parts Recieved Resolved Resolved
          		20h 21m 1 Claire Folland 15/Oct/15 10:09 AM
          Reopened Reopened Complete Complete
          		18s 1 Karen Watson (Inactive) 20/Oct/15 9:59 AM
          Complete Complete Complete Complete
          		41d 8h 6m 1 Adrienne Barwell (Inactive) 30/Nov/15 5:06 PM
          Complete Complete Reopened Reopened
          		216d 19h 57m 3 temp 16/May/16 2:55 PM
          Reopened Reopened Submitted Submitted
          		5m 40s 2 temp 16/May/16 2:56 PM
          Submitted Submitted Acknowledged Acknowledged
          		13d 23h 41m 3 temp 16/May/16 2:56 PM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		14s 1 temp 16/May/16 2:57 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		5s 1 temp 16/May/16 2:57 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		2s 1 temp 16/May/16 2:57 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		24s 1 temp 16/May/16 2:57 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		204d 21h 58m 1 Adrienne Barwell (Inactive) 07/Dec/16 11:55 AM
          Resolved Resolved Complete Complete
          		4m 46s 3 Adrienne Barwell (Inactive) 07/Dec/16 12:00 PM
          Adrienne Barwell (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Adrienne Barwell (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Parts return required to received credit - I have added this to my list and passed to Claire
          Show
          Ellie W (Inactive) added a comment - Parts return required to received credit - I have added this to my list and passed to Claire
          Adrienne Barwell (Inactive) made changes -
          Priority Manager escalations [ 10000 ] Low [ 22 ]
          Ellie W (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 466262
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Required an invoice - issued invoice and requested payment on Swift 466262
          Show
          Ellie W (Inactive) added a comment - Required an invoice - issued invoice and requested payment on Swift 466262
          Ellie W (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Karen Watson [ karenw ] Ellie W [ temp ]
          Ellie W (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Plot
          Ellie W (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Ellie W (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Ellie W (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Ellie W (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Adrienne Barwell (Inactive) made changes -
          Status Complete [ 6 ] Complete [ 6 ]
          Resolution Completed [ 1 ]
          Karen Watson (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Reopened [ 4 ] Complete [ 6 ]
          Karen Watson (Inactive) made changes -
          Attachment Email to park.jpg [ 104084 ]
          Karen Watson (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Claire Folland made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Hide
          Permalink
          Claire Folland added a comment -
          posted to park
          Show
          Claire Folland added a comment - posted to park
          Claire Folland made changes -
          Status Parts Recieved [ 10003 ] Resolved [ 5 ]
          Assignee Claire Folland [ claire ] Karen Watson [ karenw ]
          Resolution Completed [ 1 ]
          Karen Watson (Inactive) made changes -
          Attachment Email to Claire.jpg [ 103595 ]
          Karen Watson (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Nikki Milling [ nikkim ] Claire Folland [ claire ]
          Plot
          Karen Watson (Inactive) made changes -
          Assignee Nikki Milling [ nikkim ] Claire Folland [ claire ]
          Karen Watson (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Karen Watson (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Karen Watson (Inactive) made changes -
          Status Reopened [ 4 ] Submitted [ 10001 ]
          Karen Watson (Inactive) made changes -
          Attachment Delivery note.jpg [ 103594 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Re-opened as park say they have not received it. Connect shows part was despatched (to us, I believe) on 07.09.15, so previous note is incorrect. Apologied to Moses for misunderstanding and assured him we will locate and forward on to him. Email to Claire asking her to locate and forward part to park, asap.
          Show
          Karen Watson (Inactive) added a comment - Re-opened as park say they have not received it. Connect shows part was despatched (to us, I believe) on 07.09.15, so previous note is incorrect. Apologied to Moses for misunderstanding and assured him we will locate and forward on to him. Email to Claire asking her to locate and forward part to park, asap.
          Karen Watson (Inactive) made changes -
          Resolution Completed [ 1 ]
          Status Complete [ 6 ] Reopened [ 4 ]
          Nikki Milling (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Nikki Milling (Inactive) made changes -
          Status Acknowledged [ 10005 ] Resolved [ 5 ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Nikki Milling (Inactive) added a comment -
          Sent to park and arrived. Confirmed by park.
          Show
          Nikki Milling (Inactive) added a comment - Sent to park and arrived. Confirmed by park.
          Adrienne Barwell (Inactive) made changes -
          Priority Over 8 Weeks [ 25 ] Manager escalations [ 10000 ]
          Assignee Lorraine Pryor [ lorraine ] Nikki Milling [ nikkim ]
          Adrienne Barwell (Inactive) made changes -
          Priority Normal [ 21 ] Over 8 Weeks [ 25 ]
          made changes -
          Park_Key_Account NoYes No
          made changes -
          Park_Contact
          Hide
          Permalink
          Lorraine Pryor (Inactive) added a comment -
          Sarah from Swift called to say that they will send the screw to the park as they cant send an engineer out to this site for just screws.
          Sarah will arrange for parts to go to the park
          Show
          Lorraine Pryor (Inactive) added a comment - Sarah from Swift called to say that they will send the screw to the park as they cant send an engineer out to this site for just screws. Sarah will arrange for parts to go to the park
          Lorraine Pryor (Inactive) made changes -
          Responsibility Manufacturer Attending [ 10045 ] Parts Only [ 10044 ]
          Hide
          Permalink
          Lorraine Pryor (Inactive) added a comment -
          Swift have asked if we can send an engineer to this, I have replied to say No, the site is in west Sussex and we don't cover this area, so they will need to send an engineer out
          Show
          Lorraine Pryor (Inactive) added a comment - Swift have asked if we can send an engineer to this, I have replied to say No, the site is in west Sussex and we don't cover this area, so they will need to send an engineer out
          Lorraine Pryor (Inactive) made changes -
          Responsibility Undecided [ 10040 ] Manufacturer Attending [ 10045 ]
          Lorraine Pryor (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Karen Watson (Inactive) made changes -
          Attachment Email from park.jpg [ 92885 ]
          Karen Watson (Inactive) made changes -
          Assignee Karen Watson [ karenw ] Lorraine Pryor [ lorraine ]
          Karen Watson (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          ID Number SBH004570
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Submitted to Swift.
          Show
          Karen Watson (Inactive) added a comment - Submitted to Swift.
          Karen Watson (Inactive) made changes -
          Attachment 8474 Toilet roll screw.jpg [ 92868 ]
          Attachment 8474 Toilet roll screw 2.jpg [ 92869 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment - - edited
          Moses at park reported missing item.
          Show
          Karen Watson (Inactive) added a comment - - edited Moses at park reported missing item.
          Karen Watson (Inactive) made changes -
          Field Original Value New Value
          Park_Postcode BN15 8LW
          Park_Email moses.cooper@btinternet.com
          Park_Phone 01903 752701
          Park_Code COOP17
          Park_Key_Account No
          Park_Address2 70A Brighton Road
          Park_City Lancing
          Park_Address Beach Park Leisure
          Karen Watson (Inactive) created issue -

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved: