Details
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Type:
Upholstery (8 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:019068H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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ID Number:sbh004571
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Status Colour:
Complete
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Stock_Number:30961
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Times Scheduled:2
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Park_Company:Gunvenna Caravan Park
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Park_Postcode:PL27 6QN
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Park_Phone:01208 862405 James: 07725517383
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Park_Email:james.gunvenna@gmail.com / emma.gunvenna@gmail.com
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Park_Code:GUNV01
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Park_Key_Account:No
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SLA Status:
Issue Links
- Same Van
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PROB-3
Letter of complaint
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- Complete
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Activity
- All
- Comments
- History
- Activity
- Transitions
- Stateoscope
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL27 6QN | |
| Park_Phone | 01208 862405 | |
| Park_Code | GUNV01 | |
| Park_Key_Account | No | |
| Park_Address2 | Polzeath | |
| Park_City | Wadebridge | |
| Park_Address | St Minver |
| Attachment | screenshot-1.jpg [ 92867 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Issue Type | Boiler (2 Weeks) [ 21 ] | Upholstery (8 weeks) [ 43 ] |
| Attachment | screenshot-2.jpg [ 92876 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | sbh004571 |
| Attachment | screenshot-3.jpg [ 92882 ] |
| Attachment | screenshot-4.jpg [ 92925 ] |
| Attachment | screenshot-5.jpg [ 92926 ] |
| Attachment | screenshot-6.jpg [ 92930 ] |
| Attachment | screenshot-7.jpg [ 92932 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Awaiting Customer | {"timeline":{"events":[{"date":1433515062024,"types":["START"]}]},"ongoingSLAData":{"goalId":15,"startTime":1433515062024,"paused":false},"completeSLAData":[],"metricId":6,"definitionChangeDate":1423667121328,"goalsChangeDate":1417181550104,"goalTimeUpdatedDate":1417181550104} |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | screenshot-8.jpg [ 94177 ] |
| Attachment | screenshot-9.jpg [ 94179 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Parts on reorder [ 10009 ] |
made changes -
| Park_Email |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Key_Account | no | No |
| Attachment | screenshot-10.jpg [ 97167 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 29/Jul/15 | |
| Plot |
| Summary | This unit should have had embossed impala fabric on the dining chairs and stools within the coffee table but has been supplied with standard fabric | This unit should have had EMBOSSED impala fabric on the dining chairs and stools within the coffee table but has been supplied with standard fabric |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 29/Jul/15 | 30/Jul/15 |
| Plot |
| Attachment | CCF13102015_00001.jpg [ 103514 ] |
| Attachment | IMG_0516.JPG [ 103561 ] | |
| Attachment | IMG_0515.JPG [ 103562 ] |
| Attachment | screenshot-11.jpg [ 103811 ] |
| Attachment | Email from Teresa to park.jpg [ 103872 ] |
| Attachment | screenshot-12.jpg [ 103942 ] |
| Attachment | screenshot-13.jpg [ 104102 ] |
| Summary | This unit should have had EMBOSSED impala fabric on the dining chairs and stools within the coffee table but has been supplied with standard fabric | This unit should have had EMBOSSED impala fabric on the dining chairs and pouffes within the coffee table but has been supplied with standard fabric |
| Work Scheduled | 30/Jul/15 | 30/Nov/15 |
| Attachment | SKM_C224e15120215134.pdf [ 107565 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Ella Simmonds [ ellas ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |