Details
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Type:
Missing items (4 weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:019068H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Status Colour:
Complete
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Order No:A22493
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Stock_Number:30961
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Times Scheduled:1
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Park_Company:Gunvenna Caravan Park
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Park_Postcode:PL27 6QN
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Park_Phone:01208 862405 James: 07725517383
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Park_Email:james.gunvenna@gmail.com / emma.gunvenna@gmail.com
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Park_Code:GUNV01
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Park_Key_Account:No
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SLA Status:
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SLA: Open Jobs Overdue Status:
Issue Links
- Same Van
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PROB-3
Letter of complaint
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- Complete
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Activity
| Field | Original Value | New Value |
|---|---|---|
| Attachment | screenshot-1.jpg [ 92870 ] |
| Issue Type | Upholstery (8 weeks) [ 43 ] | Missing items (4 weeks) [ 16 ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Reported to Karen via Teresa
Show
Adrienne Barwell (Inactive)
added a comment - Reported to Karen via Teresa
| Attachment | screenshot-2.jpg [ 92877 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Submitted on delivery acceptance
Show
Adrienne Barwell (Inactive)
added a comment - Submitted on delivery acceptance
I have entered the site details on the swift connect system
Show
Adrienne Barwell (Inactive)
added a comment - I have entered the site details on the swift connect system
| Attachment | screenshot-3.jpg [ 92883 ] |
| Attachment | screenshot-4.jpg [ 92887 ] |
| Attachment | screenshot-5.jpg [ 92905 ] |
Teresa has sent Claire the following message:
Hi Claire
Further to the email below, Marcus has just phoned to say that the driver only had one sealed jiffy bay which only contained the remote control. Please will you arrange for a docking station to be sent, as a matter of urgency, to Marcus (they have been messed around an awful lot by Swift regarding the readiness of this unit so they need to expedite this please
Hi Claire
Further to the email below, Marcus has just phoned to say that the driver only had one sealed jiffy bay which only contained the remote control. Please will you arrange for a docking station to be sent, as a matter of urgency, to Marcus (they have been messed around an awful lot by Swift regarding the readiness of this unit so they need to expedite this please
Show
Adrienne Barwell (Inactive)
added a comment - Teresa has sent Claire the following message:
Hi Claire
Further to the email below, Marcus has just phoned to say that the driver only had one sealed jiffy bay which only contained the remote control. Please will you arrange for a docking station to be sent, as a matter of urgency, to Marcus (they have been messed around an awful lot by Swift regarding the readiness of this unit so they need to expedite this please
| Attachment | screenshot-6.jpg [ 92927 ] |
I have e-mailed Lisa Hall and Rea advising that this needs to be looked as a matter of urgency. Awaiting their response.
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Lisa Hall and Rea advising that this needs to be looked as a matter of urgency. Awaiting their response.
I have checked the status of this claim and it is showing as received
Show
Adrienne Barwell (Inactive)
added a comment - I have checked the status of this claim and it is showing as received
| Attachment | screenshot-7.jpg [ 92929 ] |
I have sent an e-mail to Marcus updating him
Show
Adrienne Barwell (Inactive)
added a comment - I have sent an e-mail to Marcus updating him
| Attachment | screenshot-8.jpg [ 92933 ] |
Lisa has advised that the unit no longer comes with a docking station because it now uses bluetooth.
Show
Adrienne Barwell (Inactive)
added a comment - Lisa has advised that the unit no longer comes with a docking station because it now uses bluetooth.
| Attachment | screenshot-9.jpg [ 92934 ] |
I have checked with Teresa and she has advised that he paid for the luxury pack with states docking station. Teresa advised that the site will insist on a docking station.
Show
Adrienne Barwell (Inactive)
added a comment - I have checked with Teresa and she has advised that he paid for the luxury pack with states docking station. Teresa advised that the site will insist on a docking station.
I have now got a copy of the option extra list which states on the list ipod docking station I will forward this to Lisa
Show
Adrienne Barwell (Inactive)
added a comment - I have now got a copy of the option extra list which states on the list ipod docking station I will forward this to Lisa
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | screenshot-10.jpg [ 93151 ] |
I have received an e-mail from Rea advising: SUPERCARE
DEALER SUPPORT
DUNSWELL ROAD
COTTINGHAM
EAST YORKSHIRE
HU16 4JX
Direct Dial Tel:
e-mail: enquiries@swiftleisure.co.uk
To: Surf Bay Leisure From: Rea Azzi
FAO: Adrienne Barwell Date: 05/06/2015
Our Ref: **/019068H
2015 HHOME Moselle Lodge 40/2b BS3632 019068H
Hi Adrienne,
You have reported the docking station on the above van as missing, we no longer supply the docking station it is all built in now and connected via blue tooth.
Thank you
Kind Regards
Rea Azzi
Holiday Homes Services Advisor
DEALER SUPPORT
DUNSWELL ROAD
COTTINGHAM
EAST YORKSHIRE
HU16 4JX
Direct Dial Tel:
e-mail: enquiries@swiftleisure.co.uk
To: Surf Bay Leisure From: Rea Azzi
FAO: Adrienne Barwell Date: 05/06/2015
Our Ref: **/019068H
2015 HHOME Moselle Lodge 40/2b BS3632 019068H
Hi Adrienne,
You have reported the docking station on the above van as missing, we no longer supply the docking station it is all built in now and connected via blue tooth.
Thank you
Kind Regards
Rea Azzi
Holiday Homes Services Advisor
Show
Adrienne Barwell (Inactive)
added a comment - I have received an e-mail from Rea advising: SUPERCARE
DEALER SUPPORT
DUNSWELL ROAD
COTTINGHAM
EAST YORKSHIRE
HU16 4JX
Direct Dial Tel:
e-mail: enquiries@swiftleisure.co.uk
To: Surf Bay Leisure From: Rea Azzi
FAO: Adrienne Barwell Date: 05/06/2015
Our Ref: **/019068H
2015 HHOME Moselle Lodge 40/2b BS3632 019068H
Hi Adrienne,
You have reported the docking station on the above van as missing, we no longer supply the docking station it is all built in now and connected via blue tooth.
Thank you
Kind Regards
Rea Azzi
Holiday Homes Services Advisor
I have phoned Rea to clarify this, she has advised this is still an optional extra, however, there is no need to for the docking station any longer and they kept going missing. You can now connect via bluetooth and still carry the phone / ipod with you so that you can change the music without going back to the docking station.
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Rea to clarify this, she has advised this is still an optional extra, however, there is no need to for the docking station any longer and they kept going missing. You can now connect via bluetooth and still carry the phone / ipod with you so that you can change the music without going back to the docking station.
I have updated Marcus Diamond.
Show
Adrienne Barwell (Inactive)
added a comment - I have updated Marcus Diamond.
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Attachment | screenshot-11.jpg [ 93152 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Park have called to advise they have now spoken to Duncan about the docking station missing, Duncan has advised swift use 2 versions, they have been supplied the old Version, Duncan has agreed to send out the other version, he is also sending some to Surf Bay.
Show
Claire Folland
added a comment - Park have called to advise they have now spoken to Duncan about the docking station missing, Duncan has advised swift use 2 versions, they have been supplied the old Version, Duncan has agreed to send out the other version, he is also sending some to Surf Bay.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
I have phoned Rea and asked for an update for this issue, Rea has advised that it had not been ordered yet. She has now placed it on order, I have asked for it to be sent direct to the site. The Swift order number is A22493
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Rea and asked for an update for this issue, Rea has advised that it had not been ordered yet. She has now placed it on order, I have asked for it to be sent direct to the site. The Swift order number is A22493
| Order No | A22493 |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Parts on reorder [ 10009 ] |
I have received part that needs to be fitted, but I am awaiting instruction from Swift on how to fit these
Show
Adrienne Barwell (Inactive)
added a comment - I have received part that needs to be fitted, but I am awaiting instruction from Swift on how to fit these
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
made changes -
| Park_Contact |
made changes -
| Park_Key_Account | no | No |
made changes -
| Park_Email |
I have now got the instructions for installation
Show
Adrienne Barwell (Inactive)
added a comment - I have now got the instructions for installation
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 13/Jul/15 | |
| Plot |
Issue worksheet
Show
Adrienne Barwell (Inactive)
added a comment - Issue worksheet
| Attachment | screenshot-12.jpg [ 96364 ] |
Just received a call from Marcus at Gunvella to say that this has now been dealt with by Swift and so we can close off this issue
Show
Ellie W (Inactive)
added a comment - Just received a call from Marcus at Gunvella to say that this has now been dealt with by Swift and so we can close off this issue
I have told Adrienne this as she has scheduled this to be rectified
Show
Ellie W (Inactive)
added a comment - I have told Adrienne this as she has scheduled this to be rectified
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
made changes -
| Park_Contact |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
6m 7s | 1 | Adrienne Barwell (Inactive) | 03/Jun/15 4:48 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 05/Jun/15 1:35 PM | |||||
|
2m 31s | 1 | Adrienne Barwell (Inactive) | 05/Jun/15 1:38 PM | |||||
|
2d 21h 44m | 1 | Adrienne Barwell (Inactive) | 08/Jun/15 11:23 AM | |||||
|
11s | 1 | Adrienne Barwell (Inactive) | 08/Jun/15 11:23 AM | |||||
|
1d 20h 47m | 2 | Adrienne Barwell (Inactive) | 08/Jun/15 11:23 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 08/Jun/15 11:23 AM | |||||
|
14d 22h 31m | 1 | Adrienne Barwell (Inactive) | 23/Jun/15 9:55 AM | |||||
|
55s | 1 | Adrienne Barwell (Inactive) | 23/Jun/15 9:56 AM | |||||
|
8d 4h 17m | 1 | Adrienne Barwell (Inactive) | 01/Jul/15 2:14 PM | |||||
|
6d 1h 12m | 1 | Adrienne Barwell (Inactive) | 07/Jul/15 3:26 PM | |||||
|
6s | 1 | Adrienne Barwell (Inactive) | 07/Jul/15 3:26 PM | |||||
|
17h 53m | 1 | temp | 08/Jul/15 9:20 AM | |||||
|
23s | 2 | temp | 08/Jul/15 9:20 AM |
