Claire Folland added a comment - 10/Oct/16 1:21 PM complete by Homeserve 5-9-16

Adrienne Barwell (Inactive) added a comment - 22/Sep/16 2:49 PM New set of sofa cushions due out 28/9/16

Debbie Bartlett (Inactive) added a comment - 16/Sep/16 1:13 PM I have called swift for an update Sharon is going to get back to me.

Adrienne Barwell (Inactive) added a comment - 25/Aug/16 11:00 AM Homeserve attending w/c 5/9/16

Adrienne Barwell (Inactive) added a comment - 25/Aug/16 10:59 AM Homeserve will be attending week 36

Adrienne Barwell (Inactive) added a comment - 23/Aug/16 2:31 PM I have re-submitted the photograph but cannot find a part number for any sofa cushions for this unit.

Adrienne Barwell (Inactive) added a comment - 23/Aug/16 2:24 PM Swift have asked for part numbers and photographs again. They will not progress the claim without this

Debbie Bartlett (Inactive) added a comment - 12/Aug/16 4:36 PM - edited Swift have asked for photos ans part numbers. I asked them to refer to the original claim. The van owner has reported to Mandy at the park that there is plastic and rough edges scratching people when they sit on the seats.

Debbie Bartlett (Inactive) added a comment - 27/Jul/16 12:53 PM SBH005876 claim resubmitted to Sift as this issue is still out standing.

Ella Simmonds (Inactive) added a comment - 10/Dec/15 11:39 AM Dear Trelawne Park, I just wanted to update you that Swift have confirmed that the following issues are now complete for the above van: 1. Ring pulled out of curtain 2. Hole appearing in RH cushion and plastic strip poking upwards “Swift Supplier Referral: SBH004614/1 has been updated by Belfield Chassis: SG00000000017829H Owner: Perriman Fault: Ring has pulled out of curtain. Hole appearing in RH cushion. Additionally, inside cushion along zip edge there is a plastic strip which is poking upwards and customer concerned will pierce fabric and cause further damage. Supplier Ref: 017829H Comments: Visited 30.10 - advised van in process of being handed back to finance company and park will be buying it back. Homeserve have arranged revisit for 20.11 but please advise if this is still required due to the above. Thanks Parts being issued to site 09/12/15 Status: Completed” Please let me know if there is anything outstanding for this van? Otherwise I will close down the two issues regarding the curtain and cushion on our system, as above. Many thanks Ella Simmonds Customer Care Administrator Surf Bay Leisure The Airfield, Winkleigh Devon EX19 8DW ellas@surfbay.co.uk 01837 680214

Ella Simmonds (Inactive) added a comment - 07/Dec/15 2:35 PM Swift attending this one and they have confirmed its closed

Nikki Curtis (Inactive) added a comment - 03/Dec/15 2:44 PM Emailed reece to ask for an update and whether an engineer date has been set yet.

Karen Watson (Inactive) added a comment - 12/Sep/15 12:09 PM Email from park asking for update on outstanding issues as Mrs Perriam "has put in a formal complaint to Black Horse Finance". Update sent.

Karen Watson (Inactive) added a comment - 12/Sep/15 12:08 PM Email received from Rea saying they had been advised this issue is to be attended to at the end of the season. Replied that we are not aware anyone has requested this as customer chasing park who are chasing us. Emailed the same to Mandy at park.

Karen Watson (Inactive) added a comment - 12/Sep/15 9:27 AM Email advised she has chased Bellfield for us.

Karen Watson (Inactive) added a comment - 10/Sep/15 3:57 PM Mandy at park advised that customer is really kicking off about Bellfields suggestions on how they will be resolving the issues with her sofa cushions and asked if we can get anymore information about how this claim is proceeding. Email sent to Rea asking for update.

Nikki Milling (Inactive) added a comment - 03/Sep/15 11:24 AM This is now with supplier.

Nikki Milling (Inactive) added a comment - 25/Aug/15 8:59 AM Belfield took this yesterday.

Nikki Milling (Inactive) added a comment - 22/Aug/15 9:33 AM Agreed with Mandy that she will let them take this as it needs to be resolved.

Nikki Milling (Inactive) added a comment - 13/Aug/15 10:13 AM Tried to call mandy. She is calling me back.

Nikki Milling (Inactive) added a comment - 13/Aug/15 9:59 AM Mandy chased this with me. Checked with swift and they have arranged Bellfield to attend on 24th August. Will be collecting this curtain and returning it for repair.

Karen Watson (Inactive) added a comment - 22/Jul/15 2:11 PM Spoke to Mandy at the park, confirmed it will most likely be Bellfield that will attend. She will let me know when done.

Karen Watson (Inactive) added a comment - 22/Jul/15 8:19 AM Connect is showing Bellfield will be attending to this issue this week - advised park accordingly.

Karen Watson (Inactive) added a comment - 07/Jul/15 12:59 PM Mandy at park chasing update on this claim. Called back and left message that I emailed latest update to 'Trelawne Sales' email address on Saturday.

Karen Watson (Inactive) added a comment - 04/Jul/15 10:56 AM - edited Swift acknowledged and have referred to supplier - advised park accordingly.

Karen Watson (Inactive) added a comment - 24/Jun/15 3:22 PM Brief email sent to park advising issue logged and submitted to Swift

Karen Watson (Inactive) added a comment - 24/Jun/15 3:21 PM Submitted to Swift

Karen Watson (Inactive) added a comment - 24/Jun/15 2:57 PM Email received from Dan at park reporting fault.