Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Parts Only
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Plot:132
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Hire_or_Retail:Retail
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Serial:017829h
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Manufacturer:Swift
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Model:Soliel
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Year:2015
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Size:35x12
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ID Number:SBH004614/SBH005876
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Status Colour:
Complete
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Stock_Number:30307
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Times Scheduled:3
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Park_Company:Trelawne Manor Holiday Village
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Park_Postcode:PL13 2NA
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Park_Contact:Peter & Debbie Walker
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Park_Phone:01503 272213
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Park_Email:trelawne-owners@jfhols.co.uk
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Park_Code:TREL03
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Hole appearing in RH cushion. | Hole appearing in RH cushion. |
| Issue Type | Curtains (8 Weeks) [ 27 ] | Lounge Furniture (8 Weeks) [ 33 ] |
Hide
Karen Watson (Inactive)
added a comment -
Permalink
Email received from Dan at park reporting fault.
Show
Karen Watson (Inactive)
added a comment - Email received from Dan at park reporting fault.
| Attachment | Email from park.jpg [ 95148 ] |
| Attachment | 8589 Settee cushion.jpg [ 95154 ] |
Submitted to Swift
Show
Karen Watson (Inactive)
added a comment - Submitted to Swift
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004614 |
Brief email sent to park advising issue logged and submitted to Swift
Show
Karen Watson (Inactive)
added a comment - Brief email sent to park advising issue logged and submitted to Swift
Swift acknowledged and have referred to supplier - advised park accordingly.
Show
Karen Watson (Inactive)
added a comment - - edited Swift acknowledged and have referred to supplier - advised park accordingly.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Email to park.jpg [ 96108 ] |
Mandy at park chasing update on this claim. Called back and left message that I emailed latest update to 'Trelawne Sales' email address on Saturday.
Show
Karen Watson (Inactive)
added a comment - Mandy at park chasing update on this claim. Called back and left message that I emailed latest update to 'Trelawne Sales' email address on Saturday.
Connect is showing Bellfield will be attending to this issue this week - advised park accordingly.
Show
Karen Watson (Inactive)
added a comment - Connect is showing Bellfield will be attending to this issue this week - advised park accordingly.
| Attachment | Planned supplier attendance.jpg [ 97833 ] |
| Attachment | Email to park.jpg [ 97834 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jul/15 | |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
Spoke to Mandy at the park, confirmed it will most likely be Bellfield that will attend. She will let me know when done.
Show
Karen Watson (Inactive)
added a comment - Spoke to Mandy at the park, confirmed it will most likely be Bellfield that will attend. She will let me know when done.
made changes -
| Park_Email |
made changes -
| Park_Key_Account | NoYes | Yes |
Mandy chased this with me. Checked with swift and they have arranged Bellfield to attend on 24th August. Will be collecting this curtain and returning it for repair.
Show
Nikki Milling (Inactive)
added a comment - Mandy chased this with me. Checked with swift and they have arranged Bellfield to attend on 24th August. Will be collecting this curtain and returning it for repair.
Tried to call mandy. She is calling me back.
Show
Nikki Milling (Inactive)
added a comment - Tried to call mandy. She is calling me back.
| Assignee | Karen Watson [ karenw ] | Nikki Milling [ nikkim ] |
Agreed with Mandy that she will let them take this as it needs to be resolved.
Show
Nikki Milling (Inactive)
added a comment - Agreed with Mandy that she will let them take this as it needs to be resolved.
Belfield took this yesterday.
Show
Nikki Milling (Inactive)
added a comment - Belfield took this yesterday.
This is now with supplier.
Show
Nikki Milling (Inactive)
added a comment - This is now with supplier.
| Attachment | Email to Swift.jpg [ 100921 ] |
Mandy at park advised that customer is really kicking off about Bellfields suggestions on how they will be resolving the issues with her sofa cushions and asked if we can get anymore information about how this claim is proceeding.
Email sent to Rea asking for update.
Email sent to Rea asking for update.
Show
Karen Watson (Inactive)
added a comment - Mandy at park advised that customer is really kicking off about Bellfields suggestions on how they will be resolving the issues with her sofa cushions and asked if we can get anymore information about how this claim is proceeding.
Email sent to Rea asking for update.
| Attachment | Email from Swift.jpg [ 101003 ] |
Email advised she has chased Bellfield for us.
Show
Karen Watson (Inactive)
added a comment - Email advised she has chased Bellfield for us.
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
Email received from Rea saying they had been advised this issue is to be attended to at the end of the season. Replied that we are not aware anyone has requested this as customer chasing park who are chasing us. Emailed the same to Mandy at park.
Show
Karen Watson (Inactive)
added a comment - Email received from Rea saying they had been advised this issue is to be attended to at the end of the season. Replied that we are not aware anyone has requested this as customer chasing park who are chasing us. Emailed the same to Mandy at park.
| Attachment | Email from park.jpg [ 101015 ] |
Email from park asking for update on outstanding issues as Mrs Perriam "has put in a formal complaint to Black Horse Finance". Update sent.
Show
Karen Watson (Inactive)
added a comment - Email from park asking for update on outstanding issues as Mrs Perriam "has put in a formal complaint to Black Horse Finance". Update sent.
| Attachment | Update sent to park.jpg [ 101016 ] |
| Attachment | Email from & reply to Swift.jpg [ 101017 ] |
| Attachment | screenshot-1.jpg [ 101076 ] |
Swift advise that this has been put to end of season, we need to let Rea know if we would like this changed
Show
Adrienne Barwell (Inactive)
added a comment - Swift advise that this has been put to end of season, we need to let Rea know if we would like this changed
| Assignee | Karen Watson [ karenw ] | Ella Simmonds [ ellas ] |
Emailed reece to ask for an update and whether an engineer date has been set yet.
Show
Nikki Curtis (Inactive)
added a comment - Emailed reece to ask for an update and whether an engineer date has been set yet.
| Attachment | email to reece.png [ 107609 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Ella Simmonds [ ellas ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Ella Simmonds [ ellas ] |
| Resolution | Completed [ 1 ] |
Swift attending this one and they have confirmed its closed
Show
Ella Simmonds (Inactive)
added a comment - Swift attending this one and they have confirmed its closed
| Attachment | confirmation from swift that job is complete.png [ 107719 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
Dear Trelawne Park,
I just wanted to update you that Swift have confirmed that the following issues are now complete for the above van:
1. Ring pulled out of curtain
2. Hole appearing in RH cushion and plastic strip poking upwards
“Swift Supplier Referral: SBH004614/1 has been updated by Belfield
Chassis: SG00000000017829H
Owner: Perriman
Fault: Ring has pulled out of curtain. Hole appearing in RH cushion. Additionally, inside cushion along zip edge there is a plastic strip which is poking upwards and customer concerned will pierce fabric and cause further damage.
Supplier Ref: 017829H
Comments: Visited 30.10 - advised van in process of being handed back to finance company and park will be buying it back. Homeserve have arranged revisit for 20.11 but please advise if this is still required due to the above. Thanks Parts being issued to site 09/12/15
Status: Completed”
Please let me know if there is anything outstanding for this van?
Otherwise I will close down the two issues regarding the curtain and cushion on our system, as above.
Many thanks
Ella Simmonds
Customer Care Administrator
Surf Bay Leisure
The Airfield, Winkleigh
Devon
EX19 8DW
ellas@surfbay.co.uk
01837 680214
I just wanted to update you that Swift have confirmed that the following issues are now complete for the above van:
1. Ring pulled out of curtain
2. Hole appearing in RH cushion and plastic strip poking upwards
“Swift Supplier Referral: SBH004614/1 has been updated by Belfield
Chassis: SG00000000017829H
Owner: Perriman
Fault: Ring has pulled out of curtain. Hole appearing in RH cushion. Additionally, inside cushion along zip edge there is a plastic strip which is poking upwards and customer concerned will pierce fabric and cause further damage.
Supplier Ref: 017829H
Comments: Visited 30.10 - advised van in process of being handed back to finance company and park will be buying it back. Homeserve have arranged revisit for 20.11 but please advise if this is still required due to the above. Thanks Parts being issued to site 09/12/15
Status: Completed”
Please let me know if there is anything outstanding for this van?
Otherwise I will close down the two issues regarding the curtain and cushion on our system, as above.
Many thanks
Ella Simmonds
Customer Care Administrator
Surf Bay Leisure
The Airfield, Winkleigh
Devon
EX19 8DW
ellas@surfbay.co.uk
01837 680214
Show
Ella Simmonds (Inactive)
added a comment - Dear Trelawne Park,
I just wanted to update you that Swift have confirmed that the following issues are now complete for the above van:
1. Ring pulled out of curtain
2. Hole appearing in RH cushion and plastic strip poking upwards
“Swift Supplier Referral: SBH004614/1 has been updated by Belfield
Chassis: SG00000000017829H
Owner: Perriman
Fault: Ring has pulled out of curtain. Hole appearing in RH cushion. Additionally, inside cushion along zip edge there is a plastic strip which is poking upwards and customer concerned will pierce fabric and cause further damage.
Supplier Ref: 017829H
Comments: Visited 30.10 - advised van in process of being handed back to finance company and park will be buying it back. Homeserve have arranged revisit for 20.11 but please advise if this is still required due to the above. Thanks Parts being issued to site 09/12/15
Status: Completed”
Please let me know if there is anything outstanding for this van?
Otherwise I will close down the two issues regarding the curtain and cushion on our system, as above.
Many thanks
Ella Simmonds
Customer Care Administrator
Surf Bay Leisure
The Airfield, Winkleigh
Devon
EX19 8DW
ellas@surfbay.co.uk
01837 680214
SBH005876 claim resubmitted to Sift as this issue is still out standing.
Show
Debbie Bartlett (Inactive)
added a comment - SBH005876 claim resubmitted to Sift as this issue is still out standing.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| ID Number | SBH004614 | SBH004614/SBH005876 |
Swift have asked for photos ans part numbers. I asked them to refer to the original claim. The van owner has reported to Mandy at the park that there is plastic and rough edges scratching people when they sit on the seats.
Show
Debbie Bartlett (Inactive)
added a comment - - edited Swift have asked for photos ans part numbers. I asked them to refer to the original claim. The van owner has reported to Mandy at the park that there is plastic and rough edges scratching people when they sit on the seats.
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Ella Simmonds [ ellas ] | Debbie Bartlett [ debbieb ] |
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
Swift have asked for part numbers and photographs again. They will not progress the claim without this
Show
Adrienne Barwell (Inactive)
added a comment - Swift have asked for part numbers and photographs again. They will not progress the claim without this
I have re-submitted the photograph but cannot find a part number for any sofa cushions for this unit.
Show
Adrienne Barwell (Inactive)
added a comment - I have re-submitted the photograph but cannot find a part number for any sofa cushions for this unit.
| Summary | Hole appearing in RH cushion. | Hole appearing in RH cushion and plastic strip poking upwards |
| Attachment | screenshot-2.png [ 126421 ] |
Homeserve will be attending week 36
Show
Adrienne Barwell (Inactive)
added a comment - Homeserve will be attending week 36
Homeserve attending w/c 5/9/16
Show
Adrienne Barwell (Inactive)
added a comment - Homeserve attending w/c 5/9/16
| Attachment | screenshot-3.png [ 126424 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Karen Watson [ karenw ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jul/15 | 05/Sep/16 |
| Plot |
| Assignee | Karen Watson [ karenw ] | Debbie Bartlett [ debbieb ] |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
I have called swift for an update Sharon is going to get back to me.
Show
Debbie Bartlett (Inactive)
added a comment - I have called swift for an update Sharon is going to get back to me.
| Attachment | screenshot-4.png [ 128621 ] |
New set of sofa cushions due out 28/9/16
Show
Adrienne Barwell (Inactive)
added a comment - New set of sofa cushions due out 28/9/16
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 05/Sep/16 | 28/Sep/16 |
| Plot |
| Reporter | Karen Watson [ karenw ] | Debbie Bartlett [ debbieb ] |
| Attachment | screenshot-5.png [ 129763 ] |
complete by Homeserve 5-9-16
Show
Claire Folland
added a comment - complete by Homeserve 5-9-16
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | . |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
24m 36s | 1 | Karen Watson (Inactive) | 24/Jun/15 3:21 PM | |||||
|
17d 21h 24m | 1 | Karen Watson (Inactive) | 22/Jul/15 8:21 AM | |||||
|
2s | 1 | Karen Watson (Inactive) | 22/Jul/15 8:21 AM | |||||
|
1s | 1 | Karen Watson (Inactive) | 22/Jul/15 8:21 AM | |||||
|
138d 7h 13m | 1 | Ella Simmonds (Inactive) | 07/Dec/15 2:35 PM | |||||
|
232d 21h 13m | 1 | debbieb | 27/Jul/16 12:53 PM | |||||
|
16d 3h 42m | 1 | debbieb | 12/Aug/16 4:36 PM | |||||
|
9d 19h 34m | 2 | debbieb | 12/Aug/16 4:36 PM | |||||
|
12d 18h 27m | 1 | Adrienne Barwell (Inactive) | 25/Aug/16 11:04 AM | |||||
|
25s | 2 | Adrienne Barwell (Inactive) | 25/Aug/16 11:04 AM | |||||
|
28d 3h 44m | 1 | Adrienne Barwell (Inactive) | 22/Sep/16 2:49 PM | |||||
|
17d 22h 32m | 1 | Claire Folland | 10/Oct/16 1:21 PM | |||||
|
37s | 2 | Claire Folland | 10/Oct/16 1:21 PM | |||||
|
15s | 2 | Claire Folland | 10/Oct/16 1:21 PM | |||||
|
57d 23h 44m | 2 | Adrienne Barwell (Inactive) | 07/Dec/16 12:01 PM |
