Swift
  1. Swift
  2. SWIFT-8614

PDI reports scratch on the ceiling board in the lounge

        Details

        • Type: Wallboards/Ceiling Boards (8 Weeks) Wallboards/Ceiling Boards (8 Weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          summer breeze 305 (Mr and Mrs Kelly)
        • Hire_or_Retail:
          Retail
        • Serial:
          019072h
        • Manufacturer:
          Swift
        • Model:
          Burgundy
        • Year:
          2015
        • Size:
          35x12
        • ID Number:
          SBH004628
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31322
        • Times Scheduled:
          4
        • Park_Company:
           Shorefield Holiday Village
        • Park_Postcode:
          SO41 0LH
        • Park_Contact:
          Katrina Philp
        • Park_Phone:
          01590 648 307
        • Park_Email:
          Katrina.Philp@shorefield.co.uk
        • Park_Code:
          SHOR01
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. Update from Swift.png
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        2. Update from Swift.png
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        3. updated the site.png
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        4. Swift worksheet.jpg
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        5. Swift eng. scheduled.jpg
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        6. Swift completion.jpg
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        7. screenshot-4.png
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        8. screenshot-3.png
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        9. screenshot-2.jpg
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        10. screenshot-1.jpg
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        11. query with Swift.png
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        12. query from site.png
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        13. Preston 30.6.15 010.JPG
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        14. Preston 30.6.15 009.JPG
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        15. new appointment date.png
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        16. new appointment date.png
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        17. Email to Swift.jpg
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        18. Email to park.jpg
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        19. Email to park.jpg
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        20. Email to park.jpg
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        21. Email to park.jpg
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        22. Email from Swift.jpg
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        23. Email from Swift.jpg
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        24. Email from swift.jpg
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        25. Email from park.jpg
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        26. Email from park.jpg
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        27. Email from park.jpg
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        28. Email from park.jpg
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        29. Email from & reply to park.jpg
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        30. Email from & reply to park.jpg
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        31. Completion by Swift.png
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        32. Cancelled eng. visit.jpg
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        33. 8.7.15.jpg
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        34. 30.6.15.jpg
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        35. 13.7.15.jpg
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          Activity

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          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift have advised: An engineer did attend to the above van last week on 24/11/2015 but unfortunately he didn't have enough paper with him to repaper so he decided to change the ceiling board but when he did, the one he had with him was a different shade.

          I have ordered him some new ceiling board and he is aware that the colour is slightly different so will ensure he has the correct part when he calls on his visit week commencing 07/12/2015

          I have updated Sandra
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have advised: An engineer did attend to the above van last week on 24/11/2015 but unfortunately he didn't have enough paper with him to repaper so he decided to change the ceiling board but when he did, the one he had with him was a different shade. I have ordered him some new ceiling board and he is aware that the colour is slightly different so will ensure he has the correct part when he calls on his visit week commencing 07/12/2015 I have updated Sandra
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          Adrienne Barwell (Inactive) added a comment -
          Sandra has queried why this was not attended to as scheduled, I will ask Swift to confirm the reason behind this and then respond to her
          Show
          Adrienne Barwell (Inactive) added a comment - Sandra has queried why this was not attended to as scheduled, I will ask Swift to confirm the reason behind this and then respond to her
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have updated the site
          Show
          Adrienne Barwell (Inactive) added a comment - I have updated the site
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Swift have advised that they will be attending w/c 7/12/15
          Show
          Adrienne Barwell (Inactive) added a comment - Swift have advised that they will be attending w/c 7/12/15
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Re visit required awaiting date from Swift
          Show
          Adrienne Barwell (Inactive) added a comment - Re visit required awaiting date from Swift
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment -
          Email from Swift to confirm the will be attending site W/C 23/11/2015. Screen Shot attached.
          Show
          Debbie Bartlett (Inactive) added a comment - Email from Swift to confirm the will be attending site W/C 23/11/2015. Screen Shot attached.
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Updated the site
          Show
          Adrienne Barwell (Inactive) added a comment - Updated the site
          Hide
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          Karen Watson (Inactive) added a comment - - edited
          Correct to last note Swift have not completed job, email from Swift dated 20.10.15 saying revisit is required - no date as yet. Advised park accordingly.
          Show
          Karen Watson (Inactive) added a comment - - edited Correct to last note Swift have not completed job, email from Swift dated 20.10.15 saying revisit is required - no date as yet. Advised park accordingly.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Swift confirm job complete.
          Show
          Karen Watson (Inactive) added a comment - Swift confirm job complete.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Park confirm date for Swift engineer visit is fine with them.
          Show
          Karen Watson (Inactive) added a comment - Park confirm date for Swift engineer visit is fine with them.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment - - edited
          Swift advise engineer to attend to this issue w/c 12.10.15 - advised park accordingly
          Show
          Karen Watson (Inactive) added a comment - - edited Swift advise engineer to attend to this issue w/c 12.10.15 - advised park accordingly
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          It seems this job is scheduled for revisit. Received two emails from Swift - the first advises they will be attending w/c 28.09.15 the second one advises that visit has been cancelled.
          Show
          Karen Watson (Inactive) added a comment - It seems this job is scheduled for revisit. Received two emails from Swift - the first advises they will be attending w/c 28.09.15 the second one advises that visit has been cancelled.
          Hide
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          Karen Watson (Inactive) added a comment - - edited
          Sandra advised engineer called to say attending Monday 07.09. Swift have advised job is complete but email sent to park asking Sandra to confirm.
          Show
          Karen Watson (Inactive) added a comment - - edited Sandra advised engineer called to say attending Monday 07.09. Swift have advised job is complete but email sent to park asking Sandra to confirm.
          Hide
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          Karen Watson (Inactive) added a comment -
          Sandra from park, confirmed scheduled date for engineer is fine.
          Show
          Karen Watson (Inactive) added a comment - Sandra from park, confirmed scheduled date for engineer is fine.
          Hide
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          Karen Watson (Inactive) added a comment -
          Swift confirmed engineer scheduled to attend to issue w/c 07.09.15 - advised park accordingly.
          Show
          Karen Watson (Inactive) added a comment - Swift confirmed engineer scheduled to attend to issue w/c 07.09.15 - advised park accordingly.
          Hide
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          Karen Watson (Inactive) added a comment -
          Advised park have chased and awaiting their reply.
          Show
          Karen Watson (Inactive) added a comment - Advised park have chased and awaiting their reply.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Email sent to Swift asking if this job has been done?
          Show
          Karen Watson (Inactive) added a comment - Email sent to Swift asking if this job has been done?
          Hide
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          Adrienne Barwell (Inactive) added a comment -
          I have ack the e-mail
          Show
          Adrienne Barwell (Inactive) added a comment - I have ack the e-mail
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I have looked on the Swift system for an update, but they have not rescheduled it.. I have passed this to Karen to try and establish a visit date and to respond to Sandra's e-mail
          Show
          Adrienne Barwell (Inactive) added a comment - I have looked on the Swift system for an update, but they have not rescheduled it.. I have passed this to Karen to try and establish a visit date and to respond to Sandra's e-mail
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Updated Sandra
          Show
          Adrienne Barwell (Inactive) added a comment - Updated Sandra
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Sandra has chased for an update and said that he is not convinced that anyone has been out to this unit. I have checked the Swift system and this is showing as requiring a re-visit so I don't think that they attended
          Show
          Adrienne Barwell (Inactive) added a comment - Sandra has chased for an update and said that he is not convinced that anyone has been out to this unit. I have checked the Swift system and this is showing as requiring a re-visit so I don't think that they attended
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Swift advise they could not attend as scheduled and visit will need to be rescheduled - no date as yet.
          Show
          Karen Watson (Inactive) added a comment - Swift advise they could not attend as scheduled and visit will need to be rescheduled - no date as yet.
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Query recieved from park as Sandra worried she hadn't reported this fault. Emailed her back and advised we have record of fault, it was reported to Swift and they have engineer scheduled to attend to it next week.
          Show
          Karen Watson (Inactive) added a comment - Query recieved from park as Sandra worried she hadn't reported this fault. Emailed her back and advised we have record of fault, it was reported to Swift and they have engineer scheduled to attend to it next week.
          Hide
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          Ellie W (Inactive) added a comment -
          This has now been re-scheduled for 10.8.15
          Show
          Ellie W (Inactive) added a comment - This has now been re-scheduled for 10.8.15
          Hide
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          Karen Watson (Inactive) added a comment -
          Completed Swift worksheet received - showing engineer attended but not a scratch but a tear which will need a return visit to repaper. As yet no return date scheduled.
          Show
          Karen Watson (Inactive) added a comment - Completed Swift worksheet received - showing engineer attended but not a scratch but a tear which will need a return visit to repaper. As yet no return date scheduled.
          Hide
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          Ellie W (Inactive) added a comment -
          Waiting for swift to attend - scheduled for this week
          Show
          Ellie W (Inactive) added a comment - Waiting for swift to attend - scheduled for this week
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          Ellie W (Inactive) added a comment -
          Swift engineer scheduled for W/C 20.7.15
          Show
          Ellie W (Inactive) added a comment - Swift engineer scheduled for W/C 20.7.15
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          Ellie W (Inactive) added a comment -
          Claim authorised by swift - waiting for an engineer schedule date
          Show
          Ellie W (Inactive) added a comment - Claim authorised by swift - waiting for an engineer schedule date
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          Ellie W (Inactive) added a comment -
          Submitted into Swift
          Show
          Ellie W (Inactive) added a comment - Submitted into Swift

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
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