Details
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Type:
Wallboards/Ceiling Boards (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:summer breeze 305 (Mr and Mrs Kelly)
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Hire_or_Retail:Retail
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Serial:019072h
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Manufacturer:Swift
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Model:Burgundy
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Year:2015
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Size:35x12
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ID Number:SBH004628
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Status Colour:
Complete
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Stock_Number:31322
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Times Scheduled:4
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Park_Company:Shorefield Holiday Village
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Park_Postcode:SO41 0LH
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Park_Contact:Katrina Philp
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Park_Phone:01590 648 307
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Park_Email:Katrina.Philp@shorefield.co.uk
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Park_Code:SHOR01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
15m 55s | 1 | temp | 30/Jun/15 11:31 AM | |||||
|
5d 2h 33m | 1 | temp | 13/Jul/15 1:28 PM | |||||
|
40s | 1 | temp | 13/Jul/15 1:29 PM | |||||
|
5d 33m | 1 | Karen Watson (Inactive) | 29/Oct/15 11:06 AM | |||||
|
42s | 1 | Karen Watson (Inactive) | 29/Oct/15 11:06 AM | |||||
|
7d 23h 22m | 2 | Karen Watson (Inactive) | 29/Oct/15 11:06 AM | |||||
|
1m 15s | 1 | Karen Watson (Inactive) | 29/Oct/15 11:08 AM | |||||
|
48d 22h 41m | 2 | Adrienne Barwell (Inactive) | 26/Nov/15 1:08 PM | |||||
|
8s | 2 | Adrienne Barwell (Inactive) | 26/Nov/15 1:08 PM | |||||
|
10s | 3 | Adrienne Barwell (Inactive) | 26/Nov/15 1:08 PM | |||||
|
22d 22h 51m | 4 | Adrienne Barwell (Inactive) | 26/Nov/15 1:12 PM | |||||
|
77d 5h 8m | 2 | Adrienne Barwell (Inactive) | 14/Dec/15 3:46 PM | |||||
|
18s | 2 | Adrienne Barwell (Inactive) | 14/Dec/15 3:46 PM | |||||
|
15s | 2 | Adrienne Barwell (Inactive) | 14/Dec/15 3:46 PM | |||||
|
13s | 2 | Adrienne Barwell (Inactive) | 14/Dec/15 3:47 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Attachment | Completion by Swift.png [ 108211 ] |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Attachment | Update from Swift.png [ 107280 ] |
| Attachment | updated the site.png [ 107279 ] |
| Attachment | query with Swift.png [ 107104 ] |
Sandra has queried why this was not attended to as scheduled, I will ask Swift to confirm the reason behind this and then respond to her
Show
Adrienne Barwell (Inactive)
added a comment - Sandra has queried why this was not attended to as scheduled, I will ask Swift to confirm the reason behind this and then respond to her
| Attachment | query from site.png [ 107103 ] |
I have updated the site
Show
Adrienne Barwell (Inactive)
added a comment - I have updated the site
| Attachment | new appointment date.png [ 107101 ] |
| Plot | .. | summer breeze 305 (Mr and Mrs Kelly) |
| Times Scheduled | 3 | 4 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 23/Nov/15 | 07/Dec/15 |
| Plot |
Swift have advised that they will be attending w/c 7/12/15
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that they will be attending w/c 7/12/15
| Attachment | new appointment date.png [ 107100 ] |
Re visit required awaiting date from Swift
Show
Adrienne Barwell (Inactive)
added a comment - Re visit required awaiting date from Swift
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Attachment | Update from Swift.png [ 107097 ] |
| Attachment | screenshot-4.png [ 106884 ] |
Email from Swift to confirm the will be attending site W/C 23/11/2015. Screen Shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Email from Swift to confirm the will be attending site W/C 23/11/2015. Screen Shot attached.
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
Updated the site
Show
Adrienne Barwell (Inactive)
added a comment - Updated the site
| Attachment | screenshot-3.png [ 106666 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 07/Sep/15 | 23/Nov/15 |
| Plot |
| Attachment | Email from & reply to park.jpg [ 104858 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
Correct to last note Swift have not completed job, email from Swift dated 20.10.15 saying revisit is required - no date as yet. Advised park accordingly.
Show
Karen Watson (Inactive)
added a comment - - edited Correct to last note Swift have not completed job, email from Swift dated 20.10.15 saying revisit is required - no date as yet. Advised park accordingly.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | Email from Swift.jpg [ 104857 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Karen Watson [ karenw ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Swift attended |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Karen Watson [ karenw ] | Ellie W [ temp ] |
Swift confirm job complete.
Show
Karen Watson (Inactive)
added a comment - Swift confirm job complete.
Park confirm date for Swift engineer visit is fine with them.
Show
Karen Watson (Inactive)
added a comment - Park confirm date for Swift engineer visit is fine with them.
| Attachment | Email from park.jpg [ 103036 ] |
| Attachment | Email to park.jpg [ 102733 ] |
| Attachment | Swift eng. scheduled.jpg [ 102732 ] |
Swift advise engineer to attend to this issue w/c 12.10.15 - advised park accordingly
Show
Karen Watson (Inactive)
added a comment - - edited Swift advise engineer to attend to this issue w/c 12.10.15 - advised park accordingly
| Attachment | Email from swift.jpg [ 102133 ] |
| Attachment | Email from Swift.jpg [ 102132 ] |
It seems this job is scheduled for revisit. Received two emails from Swift - the first advises they will be attending w/c 28.09.15 the second one advises that visit has been cancelled.
Show
Karen Watson (Inactive)
added a comment - It seems this job is scheduled for revisit. Received two emails from Swift - the first advises they will be attending w/c 28.09.15 the second one advises that visit has been cancelled.
| Attachment | Swift completion.jpg [ 101270 ] |
| Attachment | Email to park.jpg [ 101269 ] |
| Attachment | Email from park.jpg [ 101268 ] |
Sandra advised engineer called to say attending Monday 07.09. Swift have advised job is complete but email sent to park asking Sandra to confirm.
Show
Karen Watson (Inactive)
added a comment - - edited Sandra advised engineer called to say attending Monday 07.09. Swift have advised job is complete but email sent to park asking Sandra to confirm.
Sandra from park, confirmed scheduled date for engineer is fine.
Show
Karen Watson (Inactive)
added a comment - Sandra from park, confirmed scheduled date for engineer is fine.
| Attachment | Email from park.jpg [ 100171 ] |
| Attachment | Email to park.jpg [ 100140 ] |
| Work Scheduled | 17/Aug/15 | 07/Sep/15 |
Swift confirmed engineer scheduled to attend to issue w/c 07.09.15 - advised park accordingly.
Show
Karen Watson (Inactive)
added a comment - Swift confirmed engineer scheduled to attend to issue w/c 07.09.15 - advised park accordingly.
Advised park have chased and awaiting their reply.
Show
Karen Watson (Inactive)
added a comment - Advised park have chased and awaiting their reply.
| Attachment | Email to park.jpg [ 99982 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jul/15 | 17/Aug/15 |
| Plot |
Email sent to Swift asking if this job has been done?
Show
Karen Watson (Inactive)
added a comment - Email sent to Swift asking if this job has been done?
| Attachment | Email to Swift.jpg [ 99981 ] |
I have ack the e-mail
Show
Adrienne Barwell (Inactive)
added a comment - I have ack the e-mail
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Attachment | screenshot-2.jpg [ 99939 ] |
I have looked on the Swift system for an update, but they have not rescheduled it.. I have passed this to Karen to try and establish a visit date and to respond to Sandra's e-mail
Show
Adrienne Barwell (Inactive)
added a comment - I have looked on the Swift system for an update, but they have not rescheduled it.. I have passed this to Karen to try and establish a visit date and to respond to Sandra's e-mail
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Assignee | Ellie W [ temp ] | Karen Watson [ karenw ] |
| Attachment | screenshot-1.jpg [ 99617 ] |
Updated Sandra
Show
Adrienne Barwell (Inactive)
added a comment - Updated Sandra
Sandra has chased for an update and said that he is not convinced that anyone has been out to this unit. I have checked the Swift system and this is showing as requiring a re-visit so I don't think that they attended
Show
Adrienne Barwell (Inactive)
added a comment - Sandra has chased for an update and said that he is not convinced that anyone has been out to this unit. I have checked the Swift system and this is showing as requiring a re-visit so I don't think that they attended
| Attachment | Cancelled eng. visit.jpg [ 99517 ] |
Swift advise they could not attend as scheduled and visit will need to be rescheduled - no date as yet.
Show
Karen Watson (Inactive)
added a comment - Swift advise they could not attend as scheduled and visit will need to be rescheduled - no date as yet.
| Attachment | Email from park.jpg [ 99339 ] |
| Attachment | Email from & reply to park.jpg [ 99107 ] |
Query recieved from park as Sandra worried she hadn't reported this fault. Emailed her back and advised we have record of fault, it was reported to Swift and they have engineer scheduled to attend to it next week.
Show
Karen Watson (Inactive)
added a comment - Query recieved from park as Sandra worried she hadn't reported this fault. Emailed her back and advised we have record of fault, it was reported to Swift and they have engineer scheduled to attend to it next week.
This has now been re-scheduled for 10.8.15
Show
Ellie W (Inactive)
added a comment - This has now been re-scheduled for 10.8.15
Completed Swift worksheet received - showing engineer attended but not a scratch but a tear which will need a return visit to repaper. As yet no return date scheduled.
Show
Karen Watson (Inactive)
added a comment - Completed Swift worksheet received - showing engineer attended but not a scratch but a tear which will need a return visit to repaper. As yet no return date scheduled.
| Attachment | Swift worksheet.jpg [ 98490 ] |
Waiting for swift to attend - scheduled for this week
Show
Ellie W (Inactive)
added a comment - Waiting for swift to attend - scheduled for this week
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 20/Jul/15 | |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Attachment | 13.7.15.jpg [ 96961 ] |
Swift engineer scheduled for W/C 20.7.15
Show
Ellie W (Inactive)
added a comment - Swift engineer scheduled for W/C 20.7.15
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | 8.7.15.jpg [ 96483 ] |
Claim authorised by swift - waiting for an engineer schedule date
Show
Ellie W (Inactive)
added a comment - Claim authorised by swift - waiting for an engineer schedule date
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004628 |
| Attachment | 30.6.15.jpg [ 95637 ] |
Submitted into Swift
Show
Ellie W (Inactive)
added a comment - Submitted into Swift
| Attachment | Preston 30.6.15 009.JPG [ 95621 ] | |
| Attachment | Preston 30.6.15 010.JPG [ 95622 ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | SO41 0LH | |
| Park_Email | sandra.goodley@shorefield.co.uk | |
| Park_Phone | 01590 648425 | |
| Park_Code | SHOR01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Shorefield Road | |
| Park_City | Downton, Nr. Lymington | |
| Park_Address | Shorefield Holiday Village |
I have ordered him some new ceiling board and he is aware that the colour is slightly different so will ensure he has the correct part when he calls on his visit week commencing 07/12/2015
I have updated Sandra