Details
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Type:
Bedroom Furniture (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:018849h
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Manufacturer:Swift
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Model:Moselle Lodge
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Year:2015
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Size:40x13
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ID Number:SBH005066
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Status Colour:
Complete
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Stock_Number:31217
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Times Scheduled:5
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Park_Company:Seven Bays Park
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Park_Postcode:PL28 8QA
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Park_Phone:01841 520520 or 07799115159
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Park_Email:daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
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Park_Code:seve03
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Additional Contact Details:Mr terry Lloyd 07446359523
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Description
Reported on a completed worksheet by Keith
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) | |
2. |
Update Customer | |
Complete | Karen Watson (Inactive) | |
3. |
Update Customer | |
Complete | Adrienne Barwell (Inactive) |
Activity
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Ellie W (Inactive)
added a comment -
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Submitted into Swift
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Ellie W (Inactive)
added a comment - Submitted into Swift
Swift have asked for the part number
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Ellie W (Inactive)
added a comment - Swift have asked for the part number
Submitted a parts enquiry into Swift
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Ellie W (Inactive)
added a comment - Submitted a parts enquiry into Swift
Parts enquiry returned, I have added the part number to the swift claim on the connect system
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Ellie W (Inactive)
added a comment - Parts enquiry returned, I have added the part number to the swift claim on the connect system
Swift have authorised an engineer.
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Nikki Milling (Inactive)
added a comment - Swift have authorised an engineer.
Picture of damage sent by customer.
Swift have scheduled an engineer for this week - will check back next week to see whether this has bene completed
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Ellie W (Inactive)
added a comment - Swift have scheduled an engineer for this week - will check back next week to see whether this has bene completed
At Linda's request spoke to Mr Lloyd about outstanding issues. Called customer and advised Swift engineer attended to this issue on 18.08.15.
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Karen Watson (Inactive)
added a comment - At Linda's request spoke to Mr Lloyd about outstanding issues. Called customer and advised Swift engineer attended to this issue on 18.08.15.
Resubmitted to swift as per above note.
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Nikki Milling (Inactive)
added a comment - Resubmitted to swift as per above note.
Swift have authorised someone to attend.
Show
Nikki Milling (Inactive)
added a comment - Swift have authorised someone to attend.
Swift have advised that they will be attending w/c 29.9.15
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that they will be attending w/c 29.9.15
I have tried to ring Rea to advise that they now have this unit showing as being at Surf Bay when it is actually at Seven Bays. Could not get hold of her so I have sent her an e-mail
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Adrienne Barwell (Inactive)
added a comment - I have tried to ring Rea to advise that they now have this unit showing as being at Surf Bay when it is actually at Seven Bays. Could not get hold of her so I have sent her an e-mail
I have sent a live chat to Helen about this
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Adrienne Barwell (Inactive)
added a comment - I have sent a live chat to Helen about this
I have not updated the park yet, because Swift have got this van issued as being at Winkleigh
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Adrienne Barwell (Inactive)
added a comment - I have not updated the park yet, because Swift have got this van issued as being at Winkleigh
Helen Croft has changed this on the system for me
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Adrienne Barwell (Inactive)
added a comment - Helen Croft has changed this on the system for me
Swift engineer attended w/c 21.09.15 and confirms job completed.
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Karen Watson (Inactive)
added a comment - Swift engineer attended w/c 21.09.15 and confirms job completed.
No Invoice Required
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Ellie W (Inactive)
added a comment - No Invoice Required
Andy at Swift advises that this needs a new shelf, however it also shows that it was touched in by Craig and he was happy with it.
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Adrienne Barwell (Inactive)
added a comment - - edited Andy at Swift advises that this needs a new shelf, however it also shows that it was touched in by Craig and he was happy with it.
Swift have advised that they have attended however, there is nothing on the swift connect system at present will check again tomorrow
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that they have attended however, there is nothing on the swift connect system at present will check again tomorrow
Mr Terry Lloyed phoned to inform us that this job has not been attended to. I have reopened the claim.
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Debbie Bartlett (Inactive)
added a comment - Mr Terry Lloyed phoned to inform us that this job has not been attended to. I have reopened the claim.
Mr Lloyd call to report issues today floorboards in main bedroom loose.scratch in twin room has still not been attended, so I have reopened this claim. I will resubmit into swift today.
Show
Debbie Bartlett (Inactive)
added a comment - Mr Lloyd call to report issues today floorboards in main bedroom loose.scratch in twin room has still not been attended, so I have reopened this claim. I will resubmit into swift today.
I have submitted a new claim to swift SBH005066.
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Debbie Bartlett (Inactive)
added a comment - I have submitted a new claim to swift SBH005066.
Swift have acknowledged this claim
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Adrienne Barwell (Inactive)
added a comment - Swift have acknowledged this claim
no progress from swift I will look at this again in the New Year
Show
Adrienne Barwell (Inactive)
added a comment - no progress from swift I will look at this again in the New Year
I have contacted Paul at swift and asked him to chase this for me. Their engineer will be attending the first week in February. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - - edited I have contacted Paul at swift and asked him to chase this for me. Their engineer will be attending the first week in February. Screen shot attached.
This is still scheduled for 2/2/16
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Adrienne Barwell (Inactive)
added a comment - This is still scheduled for 2/2/16
Andy from Swift has been out to this and has confirmed that they need a new side for the unit 425x325
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Adrienne Barwell (Inactive)
added a comment - Andy from Swift has been out to this and has confirmed that they need a new side for the unit 425x325
Swift connect showing a schedule date of w/c 7/3/16
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Adrienne Barwell (Inactive)
added a comment - Swift connect showing a schedule date of w/c 7/3/16
Swift re attending site W/C 21-03-16. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Swift re attending site W/C 21-03-16. Screen shot attached.
Swift have ack job complete Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Swift have ack job complete Screen shot attached.