Swift
  1. Swift
  2. SWIFT-8619

Scratch to the wall unit in the twin bedroom

        Details

        • Type: Bedroom Furniture (8 Weeks) Bedroom Furniture (8 Weeks)
        • Status: Complete
        • Priority: Agreed Date Agreed Date
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Hire_or_Retail:
          Retail
        • Serial:
          018849h
        • Manufacturer:
          Swift
        • Model:
          Moselle Lodge
        • Year:
          2015
        • Size:
          40x13
        • ID Number:
          SBH005066
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31217
        • Times Scheduled:
          5
        • Park_Company:
           Seven Bays Park
        • Park_Postcode:
          PL28 8QA
        • Park_Phone:
          01841 520520 or 07799115159
        • Park_Email:
          daniel@sevenbaysparkcornwall.co.uk carol@sevenbaysparkcornwall.co.uk
        • Park_Code:
          seve03
        • Additional Contact Details:
          Mr terry Lloyd 07446359523
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:

          Description

          Reported on a completed worksheet by Keith
          1. PDF File
            Swift-8571.pdf
            292 kB
            Ellie W
          1. 1.7.15.jpg
            218 kB
          2. 14.7.15.jpg
            262 kB
          3. 14.7.15.jpg
            264 kB
          4. 19.8.15.jpg
            230 kB
          5. 23.7.15.jpg
            190 kB
          6. completion.png
            107 kB
          7. Engineers worksheet.png
            267 kB
          8. image1.jpeg
            21 kB
          9. sch date.png
            122 kB
          10. schedule date.png
            121 kB
          11. screenshot-1.jpg
            194 kB
          12. screenshot-2.jpg
            278 kB
          13. screenshot-3.jpg
            273 kB
          14. screenshot-4.jpg
            203 kB
          15. screenshot-5.jpg
            234 kB
          16. screenshot-6.jpg
            252 kB
          17. screenshot-7.jpg
            205 kB
          18. screenshot-8.png
            311 kB
          19. Swift ack attending site.png
            242 kB
          20. swift ack enginers visit.png
            320 kB

            Activity

            Ascending order - Click to sort in descending order
            Ellie W (Inactive) created issue -
            Ellie W (Inactive) made changes -
            Field Original Value New Value
            Park_Postcode PL28 8QA
            Park_Email daniel@mariboucaravanpark.co.uk
            Park_Phone 01841 520520
            Park_Code seve03
            Park_Key_Account No
            Park_Address2 St Meryn
            Park_City Padstowe
            Park_Address Seven Bays Park
            Ellie W (Inactive) made changes -
            Attachment Swift-8571.pdf [ 95735 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Submitted into Swift
            Show
            Ellie W (Inactive) added a comment - Submitted into Swift
            Ellie W (Inactive) made changes -
            Attachment 1.7.15.jpg [ 95737 ]
            Ellie W (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            ID Number SBH004634
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Swift have asked for the part number
            Show
            Ellie W (Inactive) added a comment - Swift have asked for the part number
            Ellie W (Inactive) made changes -
            Attachment 14.7.15.jpg [ 97077 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Submitted a parts enquiry into Swift
            Show
            Ellie W (Inactive) added a comment - Submitted a parts enquiry into Swift
            Ellie W (Inactive) made changes -
            Attachment 14.7.15.jpg [ 97080 ]
            Ellie W (Inactive) made changes -
            Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Parts enquiry returned, I have added the part number to the swift claim on the connect system
            Show
            Ellie W (Inactive) added a comment - Parts enquiry returned, I have added the part number to the swift claim on the connect system
            Ellie W (Inactive) made changes -
            Attachment 23.7.15.jpg [ 97993 ]
            Ellie W (Inactive) made changes -
            Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
            Nikki Milling (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Swift have authorised an engineer.
            Show
            Nikki Milling (Inactive) added a comment - Swift have authorised an engineer.
            Nikki Milling (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Nikki Milling (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Nikki Milling (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Nikki Milling (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Nikki Milling (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Nikki Milling (Inactive) made changes -
            Attachment image1.jpeg [ 99031 ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment - - edited
            Picture of damage sent by customer.
            Show
            Nikki Milling (Inactive) added a comment - - edited Picture of damage sent by customer.
            Ellie W (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Swift have scheduled an engineer for this week - will check back next week to see whether this has bene completed
            Show
            Ellie W (Inactive) added a comment - Swift have scheduled an engineer for this week - will check back next week to see whether this has bene completed
            Ellie W (Inactive) made changes -
            Attachment 19.8.15.jpg [ 99709 ]
            Ellie W (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Ellie W (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Ellie W (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Ellie W (Inactive) made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 17/Aug/15
            Plot
            Adrienne Barwell (Inactive) made changes -
            Priority Normal [ 21 ] Manager escalations [ 10000 ]
            Assignee Ellie W [ temp ] Nikki Milling [ nikkim ]
            Hide
            Permalink
            Karen Watson (Inactive) added a comment -
            At Linda's request spoke to Mr Lloyd about outstanding issues. Called customer and advised Swift engineer attended to this issue on 18.08.15.
            Show
            Karen Watson (Inactive) added a comment - At Linda's request spoke to Mr Lloyd about outstanding issues. Called customer and advised Swift engineer attended to this issue on 18.08.15.
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Resubmitted to swift as per above note.
            Show
            Nikki Milling (Inactive) added a comment - Resubmitted to swift as per above note.
            Nikki Milling (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Resolved [ 5 ]
            Resolution Completed [ 1 ]
            Nikki Milling (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Nikki Milling (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Nikki Milling (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Swift have authorised someone to attend.
            Show
            Nikki Milling (Inactive) added a comment - Swift have authorised someone to attend.
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Swift have advised that they will be attending w/c 29.9.15
            Show
            Adrienne Barwell (Inactive) added a comment - Swift have advised that they will be attending w/c 29.9.15
            Adrienne Barwell (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 17/Aug/15 21/Sep/15
            Plot
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-1.jpg [ 101039 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have tried to ring Rea to advise that they now have this unit showing as being at Surf Bay when it is actually at Seven Bays. Could not get hold of her so I have sent her an e-mail
            Show
            Adrienne Barwell (Inactive) added a comment - I have tried to ring Rea to advise that they now have this unit showing as being at Surf Bay when it is actually at Seven Bays. Could not get hold of her so I have sent her an e-mail
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-2.jpg [ 101040 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have sent a live chat to Helen about this
            Show
            Adrienne Barwell (Inactive) added a comment - I have sent a live chat to Helen about this
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have not updated the park yet, because Swift have got this van issued as being at Winkleigh
            Show
            Adrienne Barwell (Inactive) added a comment - I have not updated the park yet, because Swift have got this van issued as being at Winkleigh
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-3.jpg [ 101041 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Helen Croft has changed this on the system for me
            Show
            Adrienne Barwell (Inactive) added a comment - Helen Croft has changed this on the system for me
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-4.jpg [ 101531 ]
            made changes -
            Park_Contact
            Hide
            Permalink
            Karen Watson (Inactive) added a comment -
            Swift engineer attended w/c 21.09.15 and confirms job completed.
            Show
            Karen Watson (Inactive) added a comment - Swift engineer attended w/c 21.09.15 and confirms job completed.
            Karen Watson (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Nikki Milling [ nikkim ] Ellie W [ temp ]
            Karen Watson (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number Swift engineer attended
            Karen Watson (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Karen Watson [ karenw ]
            Resolution Completed [ 1 ]
            Karen Watson (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            No Invoice Required
            Show
            Ellie W (Inactive) added a comment - No Invoice Required
            Adrienne Barwell (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            Adrienne Barwell (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Adrienne Barwell (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Adrienne Barwell (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment - - edited
            Andy at Swift advises that this needs a new shelf, however it also shows that it was touched in by Craig and he was happy with it.
            Show
            Adrienne Barwell (Inactive) added a comment - - edited Andy at Swift advises that this needs a new shelf, however it also shows that it was touched in by Craig and he was happy with it.
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-5.jpg [ 103557 ]
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-6.jpg [ 103559 ]
            Adrienne Barwell (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Adrienne Barwell (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Karen Watson [ karenw ] Adrienne Barwell [ adrienne ]
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 2 3
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 21/Sep/15 19/Oct/15
            Plot
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Swift have advised that they have attended however, there is nothing on the swift connect system at present will check again tomorrow
            Show
            Adrienne Barwell (Inactive) added a comment - Swift have advised that they have attended however, there is nothing on the swift connect system at present will check again tomorrow
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-7.jpg [ 104554 ]
            Adrienne Barwell (Inactive) made changes -
            Attachment completion.png [ 106372 ]
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
            Adrienne Barwell (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Adrienne Barwell (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
            Resolution Completed [ 1 ]
            Adrienne Barwell (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Debbie Bartlett (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Complete [ 6 ] Reopened [ 4 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Mr Terry Lloyed phoned to inform us that this job has not been attended to. I have reopened the claim.
            Show
            Debbie Bartlett (Inactive) added a comment - Mr Terry Lloyed phoned to inform us that this job has not been attended to. I have reopened the claim.
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Mr Lloyd call to report issues today floorboards in main bedroom loose.scratch in twin room has still not been attended, so I have reopened this claim. I will resubmit into swift today.
            Show
            Debbie Bartlett (Inactive) added a comment - Mr Lloyd call to report issues today floorboards in main bedroom loose.scratch in twin room has still not been attended, so I have reopened this claim. I will resubmit into swift today.
            Debbie Bartlett (Inactive) made changes -
            Additional Contact Details Mr terry Lloyd 07446359523
            Debbie Bartlett (Inactive) made changes -
            ID Number SBH004634 SBH005066
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            I have submitted a new claim to swift SBH005066.
            Show
            Debbie Bartlett (Inactive) added a comment - I have submitted a new claim to swift SBH005066.
            Debbie Bartlett (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Adrienne Barwell (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Swift have acknowledged this claim
            Show
            Adrienne Barwell (Inactive) added a comment - Swift have acknowledged this claim
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            no progress from swift I will look at this again in the New Year
            Show
            Adrienne Barwell (Inactive) added a comment - no progress from swift I will look at this again in the New Year
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment - - edited
            I have contacted Paul at swift and asked him to chase this for me. Their engineer will be attending the first week in February. Screen shot attached.
            Show
            Debbie Bartlett (Inactive) added a comment - - edited I have contacted Paul at swift and asked him to chase this for me. Their engineer will be attending the first week in February. Screen shot attached.
            Debbie Bartlett (Inactive) made changes -
            Attachment swift ack enginers visit.png [ 109612 ]
            Adrienne Barwell (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 3 4
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 19/Oct/15 01/Feb/16
            Plot
            Adrienne Barwell (Inactive) made changes -
            Attachment sch date.png [ 109954 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Manager escalations [ 10000 ] Agreed Date [ 26 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            This is still scheduled for 2/2/16
            Show
            Adrienne Barwell (Inactive) added a comment - This is still scheduled for 2/2/16
            Adrienne Barwell (Inactive) made changes -
            Attachment Engineers worksheet.png [ 110789 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Andy from Swift has been out to this and has confirmed that they need a new side for the unit 425x325
            Show
            Adrienne Barwell (Inactive) added a comment - Andy from Swift has been out to this and has confirmed that they need a new side for the unit 425x325
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Agreed Date [ 26 ] Manager escalations [ 10000 ]
            Adrienne Barwell (Inactive) made changes -
            Attachment schedule date.png [ 112337 ]
            Adrienne Barwell (Inactive) made changes -
            Priority Manager escalations [ 10000 ] Agreed Date [ 26 ]
            Adrienne Barwell (Inactive) made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Adrienne Barwell (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Swift connect showing a schedule date of w/c 7/3/16
            Show
            Adrienne Barwell (Inactive) added a comment - Swift connect showing a schedule date of w/c 7/3/16
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 4 5
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 01/Feb/16 07/Mar/16
            Plot
            Adrienne Barwell (Inactive) made changes -
            Assignee Adrienne Barwell [ adrienne ] Debbie Bartlett [ debbieb ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Swift re attending site W/C 21-03-16. Screen shot attached.
            Show
            Debbie Bartlett (Inactive) added a comment - Swift re attending site W/C 21-03-16. Screen shot attached.
            Debbie Bartlett (Inactive) made changes -
            Attachment Swift ack attending site.png [ 112655 ]
            Hide
            Permalink
            Debbie Bartlett (Inactive) added a comment -
            Swift have ack job complete Screen shot attached.
            Show
            Debbie Bartlett (Inactive) added a comment - Swift have ack job complete Screen shot attached.
            Debbie Bartlett (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Debbie Bartlett [ debbieb ] Ellie W [ temp ]
            Debbie Bartlett (Inactive) made changes -
            Attachment screenshot-8.png [ 114253 ]
            Debbie Bartlett (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Debbie Bartlett (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Debbie Bartlett [ debbieb ]
            Resolution Completed [ 1 ]
            Debbie Bartlett (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		2m 57s 1 temp 01/Jul/15 9:30 AM
            Submitted Submitted Awaiting Customer Info Awaiting Customer Info
            		13d 1h 52m 1 temp 14/Jul/15 11:23 AM
            Awaiting Customer Info Awaiting Customer Info Submitted Submitted
            		8d 23h 4m 1 temp 23/Jul/15 10:28 AM
            Parts Recieved Parts Recieved Resolved Resolved
            		3s 1 Nikki Milling (Inactive) 06/Aug/15 2:48 PM
            Engineer Scheduled Engineer Scheduled Resolved Resolved
            		11d 21h 52m 1 Nikki Milling (Inactive) 31/Aug/15 11:10 AM
            Resolved Resolved Reopened Reopened
            		9s 2 Nikki Milling (Inactive) 31/Aug/15 11:10 AM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		4h 7m 3 Adrienne Barwell (Inactive) 14/Oct/15 8:57 AM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		25d 5h 40m 3 Adrienne Barwell (Inactive) 26/Oct/15 3:17 PM
            Complete Complete Reopened Reopened
            		25d 9h 51m 2 debbieb 25/Nov/15 10:08 AM
            Reopened Reopened Submitted Submitted
            		20m 52s 4 debbieb 25/Nov/15 10:29 AM
            Submitted Submitted Acknowledged Acknowledged
            		45d 10h 59m 5 Adrienne Barwell (Inactive) 16/Dec/15 4:39 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		43d 19h 12m 2 Adrienne Barwell (Inactive) 25/Jan/16 4:14 PM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		14d 50m 1 Adrienne Barwell (Inactive) 08/Feb/16 5:05 PM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		23d 22h 49m 1 Adrienne Barwell (Inactive) 03/Mar/16 3:54 PM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		8s 3 Adrienne Barwell (Inactive) 03/Mar/16 3:54 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		1m 42s 5 Adrienne Barwell (Inactive) 03/Mar/16 3:54 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		63d 4h 48m 3 debbieb 01/Apr/16 3:03 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		48s 3 debbieb 01/Apr/16 3:04 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		19s 3 debbieb 01/Apr/16 3:04 PM
            Resolved Resolved Complete Complete
            		40s 3 debbieb 01/Apr/16 3:04 PM

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                Dates

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                  Created:
                  Updated:
                  Resolved:
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