Swift
  1. Swift
  2. SWIFT-8753

Fire extinguisher is faulty

        Details

        • Type: Dining Furniture (8 Weeks) Dining Furniture (8 Weeks)
        • Status: Complete
        • Priority: Low Low
        • Resolution: Completed
        • Labels:
          None
        • Part Number:
          1412488
        • Responsibility:
          SurfBay Attending
        • Plot:
          45
        • Hire_or_Retail:
          Retail
        • Serial:
          018516H
        • Manufacturer:
          Swift
        • Model:
          Moselle
        • Year:
          2015
        • Size:
          40 x 13
        • ID Number:
          SBH004732
        • Status Colour:
          Complete Complete
        • Order No:
          A47592 SBH003435
        • Stock_Number:
          30754
        • Times Scheduled:
          3
        • Park_Company:
           Trewince Farm Holiday Park
        • Park_Postcode:
          PL27 7RL
        • Park_Phone:
          01208 812830
        • Park_Email:
          enquiries@trewincefarm-holidaypark.co.uk
        • Park_Code:
          TREW02
        • Park_Key_Account:
          Yes
        • SLA Status:
        • SLA: Open Jobs Overdue Status:
        1. PDF File
          SKM_C224e15101307310.pdf
          247 kB
          Adrienne Barwell
        1. fire ext dispatched back in September.png
          161 kB
        2. screenshot-1.jpg
          203 kB
        3. screenshot-2.png
          48 kB

          Issue Links

          Same Van

          Dining Furniture (8 Weeks) - Dining Room Furniture SWIFT-10014 2nd Fire extinguisher is faulty

          • Low - Low Priority Jobs
          • Complete

            Activity

            Ascending order - Click to sort in descending order
            Nikki Milling (Inactive) created issue -
            Nikki Milling (Inactive) made changes -
            Field Original Value New Value
            Park_Postcode PL27 7RL
            Park_Email enquiries@trewincefarmholidays.co.uk
            Park_Phone 01208 812830
            Park_Code TREW02
            Park_Key_Account No
            Park_Address2 St Issey
            Park_City Wadebridge
            Park_Address Trewince Farm Holiday Park
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
            Show
            Nikki Milling (Inactive) added a comment - Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
            Nikki Milling (Inactive) made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Nikki Milling (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Nikki Milling (Inactive) made changes -
            Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
            Nikki Milling (Inactive) made changes -
            Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
            Plot
            Nikki Milling (Inactive) made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Swift have authorised engineer. Worksheet issued.
            Show
            Nikki Milling (Inactive) added a comment - Swift have authorised engineer. Worksheet issued.
            Karen Watson (Inactive) made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 10/Aug/15
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            New fire extinguisher is needed. Ordered on swift.
            Show
            Nikki Milling (Inactive) added a comment - New fire extinguisher is needed. Ordered on swift.
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Fire extinguisher has not been despatched yet.
            Show
            Nikki Milling (Inactive) added a comment - Fire extinguisher has not been despatched yet.
            Hide
            Permalink
            Karen Watson (Inactive) added a comment -
            Swift engineer advised him will be at park in about 15 minutes - called park and advised accordingly.
            Show
            Karen Watson (Inactive) added a comment - Swift engineer advised him will be at park in about 15 minutes - called park and advised accordingly.
            Adrienne Barwell (Inactive) made changes -
            Work Scheduled 10/Aug/15
            Part Number 1412488
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Parts on reorder [ 10009 ]
            Adrienne Barwell (Inactive) made changes -
            Parts ordered 02/Sep/15 3:29 PM
            Parts Expected 21/Sep/15
            ID Number SBH004732
            Responsibility Undecided [ 10040 ] SurfBay Attending [ 10042 ]
            Order No A47592 SBH003435
            Adrienne Barwell (Inactive) made changes -
            Assignee Nikki Milling [ nikkim ] Adrienne Barwell [ adrienne ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have checked the Swift system and it is showing that the fire extinguisher is still on order and due to us on our next delivery
            Show
            Adrienne Barwell (Inactive) added a comment - I have checked the Swift system and it is showing that the fire extinguisher is still on order and due to us on our next delivery
            made changes -
            Park_Contact
            Claire Folland made changes -
            Status Parts on reorder [ 10009 ] Parts Recieved [ 10003 ]
            Plot
            Parts in 23/Sep/15 9:43 AM
            Hide
            Permalink
            Claire Folland added a comment -
            replacement fire extinguisher in stock, issued worksheet as swift need the faulty one back
            Show
            Claire Folland added a comment - replacement fire extinguisher in stock, issued worksheet as swift need the faulty one back
            Claire Folland made changes -
            Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
            Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            I have advised the customer that we will drop this off next time we are passing
            Show
            Adrienne Barwell (Inactive) added a comment - I have advised the customer that we will drop this off next time we are passing
            Adrienne Barwell (Inactive) made changes -
            Attachment screenshot-1.jpg [ 102389 ]
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Keith scheduled for Monday 5th Oct
            Show
            Adrienne Barwell (Inactive) added a comment - Keith scheduled for Monday 5th Oct
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 1 2
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Work Scheduled 05/Oct/15
            Plot
            Hide
            Permalink
            Adrienne Barwell (Inactive) added a comment -
            Keith could not find a fire extinguisher to exchange, he looked everywhere
            Show
            Adrienne Barwell (Inactive) added a comment - Keith could not find a fire extinguisher to exchange, he looked everywhere
            Adrienne Barwell (Inactive) made changes -
            Attachment SKM_C224e15101307310.pdf [ 103504 ]
            Adrienne Barwell (Inactive) made changes -
            Plot 45
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Claire Folland [ claire ] Ellie W [ temp ]
            Hide
            Permalink
            Ella Simmonds (Inactive) added a comment -
            Karen Hinz (end user) has been in contact again and the fire extinguisher Keith left behind in it's box was also old and has now also expired so we will need to replace this again - with a new extinguisher.
            Show
            Ella Simmonds (Inactive) added a comment - Karen Hinz (end user) has been in contact again and the fire extinguisher Keith left behind in it's box was also old and has now also expired so we will need to replace this again - with a new extinguisher.
            Ella Simmonds (Inactive) made changes -
            Priority Normal [ 21 ] High [ 23 ]
            Due Date 17/Sep/15 20/Jan/16
            Ella Simmonds (Inactive) made changes -
            Attachment screenshot-2.png [ 106992 ]
            Hide
            Permalink
            Ella Simmonds (Inactive) added a comment -
            Screen shot of email from Park confirming 2nd extinguisher has expired as above
            Show
            Ella Simmonds (Inactive) added a comment - Screen shot of email from Park confirming 2nd extinguisher has expired as above
            Ella Simmonds (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Ella Simmonds (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
            Resolution Completed [ 1 ]
            Ella Simmonds (Inactive) made changes -
            Resolution Completed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            Hide
            Permalink
            Ella Simmonds (Inactive) added a comment -
            going to ask Claire if we have an extinguisher here at Winkleigh that we can deliver to them
            Show
            Ella Simmonds (Inactive) added a comment - going to ask Claire if we have an extinguisher here at Winkleigh that we can deliver to them
            Hide
            Permalink
            Ella Simmonds (Inactive) added a comment -
            Claire is going to order some more fire extinguishers and then we will replace
            Show
            Ella Simmonds (Inactive) added a comment - Claire is going to order some more fire extinguishers and then we will replace
            Adrienne Barwell (Inactive) made changes -
            Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
            Adrienne Barwell (Inactive) made changes -
            Attachment fire ext dispatched back in September.png [ 108960 ]
            Adrienne Barwell (Inactive) made changes -
            Status Reopened [ 4 ] Submitted [ 10001 ]
            Adrienne Barwell (Inactive) made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Adrienne Barwell (Inactive) made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
            Adrienne Barwell (Inactive) made changes -
            Times Scheduled 2 3
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
            Plot
            Adrienne Barwell (Inactive) made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Claire Folland [ claire ] Ellie W [ temp ]
            Adrienne Barwell (Inactive) made changes -
            Link This issue Same Van SWIFT-10014 [ SWIFT-10014 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Invoiced Swift and requested payment - 464942
            Show
            Ellie W (Inactive) added a comment - Invoiced Swift and requested payment - 464942
            Ellie W (Inactive) made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number 464942
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            This is still sitting on pending approval on the Swift system
            Show
            Ellie W (Inactive) added a comment - This is still sitting on pending approval on the Swift system
            Adrienne Barwell (Inactive) made changes -
            Priority High [ 23 ] Low [ 22 ]
            Hide
            Permalink
            Ellie W (Inactive) added a comment -
            Credit received from swift
            Show
            Ellie W (Inactive) added a comment - Credit received from swift
            Ellie W (Inactive) made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
            Resolution Completed [ 1 ]
            Ellie W (Inactive) made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		2d 18h 48m 1 Nikki Milling (Inactive) 27/Jul/15 11:40 AM
            Acknowledged Acknowledged Parts ordered Parts ordered
            		3s 1 Nikki Milling (Inactive) 04/Aug/15 12:47 PM
            Parts ordered Parts ordered Parts Recieved Parts Recieved
            		3s 1 Nikki Milling (Inactive) 04/Aug/15 12:47 PM
            Engineer Scheduled Engineer Scheduled Parts on reorder Parts on reorder
            		38d 5h 19m 1 Adrienne Barwell (Inactive) 15/Sep/15 3:29 PM
            Parts on reorder Parts on reorder Parts Recieved Parts Recieved
            		7d 18h 14m 1 Claire Folland 23/Sep/15 9:43 AM
            Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
            		1m 6s 2 Claire Folland 23/Sep/15 9:44 AM
            Resolved Resolved Reopened Reopened
            		14s 1 Ella Simmonds (Inactive) 25/Nov/15 12:58 PM
            Reopened Reopened Submitted Submitted
            		42d 21h 41m 1 Adrienne Barwell (Inactive) 07/Jan/16 10:39 AM
            Submitted Submitted Acknowledged Acknowledged
            		8d 1h 7m 2 Adrienne Barwell (Inactive) 07/Jan/16 10:39 AM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		13s 1 Adrienne Barwell (Inactive) 07/Jan/16 10:40 AM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		13d 3h 27m 3 Adrienne Barwell (Inactive) 07/Jan/16 10:40 AM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		10d 22h 35m 2 Adrienne Barwell (Inactive) 07/Jan/16 10:40 AM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		43d 1h 46m 2 temp 07/Jan/16 12:54 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		34d 6m 2 temp 10/Feb/16 1:00 PM
            Resolved Resolved Complete Complete
            		38s 1 temp 10/Feb/16 1:01 PM

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                Dates

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                  Parts Expected: