Details
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Type:
Dining Furniture (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Undecided
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Hire_or_Retail:Retail
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Serial:018516H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:40 x 13
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Status Colour:
Complete
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Order No:AS9629/5035
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Stock_Number:30754
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Times Scheduled:1
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Park_Company:Trewince Farm Holiday Park
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Park_Postcode:PL27 7RL
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Park_Phone:01208 812830
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Park_Email:enquiries@trewincefarm-holidaypark.co.uk
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Park_Code:TREW02
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
Description
Swift have rejected this due to it not being reported in the PDI. Possibly goodwill?
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) | |
2. |
Update Customer | |
Complete | Claire Folland | |
3. |
Check Parts | |
Complete | Claire Folland |
Activity
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Nikki Milling (Inactive)
added a comment -
Permalink
Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
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Nikki Milling (Inactive)
added a comment - Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
This has been sent as good will via Matt
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Nikki Milling (Inactive)
added a comment - This has been sent as good will via Matt
Matt did not drop this off. Have sent it via fedex as good will.
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Nikki Milling (Inactive)
added a comment - Matt did not drop this off. Have sent it via fedex as good will.
Park aware and they will be fitting this for the customer.
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Nikki Milling (Inactive)
added a comment - Park aware and they will be fitting this for the customer.
Email received from Mrs Hinz querying when this part was sent to the park. Advised her (as per comments) despatched via Fed Ex on 04.09.15.
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Karen Watson (Inactive)
added a comment - Email received from Mrs Hinz querying when this part was sent to the park. Advised her (as per comments) despatched via Fed Ex on 04.09.15.
Phone call received from Trewince saying that the glass shelf they have received was broken after being delivered by Fedex
I have ordered a reaplacement free of charge as this was not the fault of the park
AS9629/5035
I have ordered a reaplacement free of charge as this was not the fault of the park
AS9629/5035
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Ellie W (Inactive)
added a comment - Phone call received from Trewince saying that the glass shelf they have received was broken after being delivered by Fedex
I have ordered a reaplacement free of charge as this was not the fault of the park
AS9629/5035
Emailed Park to let them know I have ordered this:
Good Morning,
Thank you for your phone call reporting that the glass shelf delivered to you for Mr Hinz had broken in delivery, I have ordered a replacement, Swift have these in stock so I hope that this will arrive within 2 – 3 weeks; I will update you when it has arrived with us and will arrange subsequent delivery.
I apologise for any inconvenience this has caused.
Kind Regards,
Ellie Wonnacott
Customer Care Advisor
Surf Bay Leisure
Good Morning,
Thank you for your phone call reporting that the glass shelf delivered to you for Mr Hinz had broken in delivery, I have ordered a replacement, Swift have these in stock so I hope that this will arrive within 2 – 3 weeks; I will update you when it has arrived with us and will arrange subsequent delivery.
I apologise for any inconvenience this has caused.
Kind Regards,
Ellie Wonnacott
Customer Care Advisor
Surf Bay Leisure
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Ellie W (Inactive)
added a comment - Emailed Park to let them know I have ordered this:
Good Morning,
Thank you for your phone call reporting that the glass shelf delivered to you for Mr Hinz had broken in delivery, I have ordered a replacement, Swift have these in stock so I hope that this will arrive within 2 – 3 weeks; I will update you when it has arrived with us and will arrange subsequent delivery.
I apologise for any inconvenience this has caused.
Kind Regards,
Ellie Wonnacott
Customer Care Advisor
Surf Bay Leisure
parts on the Swift delivery
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Adrienne Barwell (Inactive)
added a comment - parts on the Swift delivery
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
Updated customer accordingly.
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Karen Watson (Inactive)
added a comment - Updated customer accordingly.
Completed by Steve and Matt 2/11/15
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Adrienne Barwell (Inactive)
added a comment - Completed by Steve and Matt 2/11/15
This was rejected by Swift on warranty, therefore it seems that this is a goodwill issue, I will close this off as no invoice is required.
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Ellie W (Inactive)
added a comment - This was rejected by Swift on warranty, therefore it seems that this is a goodwill issue, I will close this off as no invoice is required.
Received an invoice for this part - adjusted stock on sage and I will charge this to stock as I think this should be a good will issue (rejected on warranty)
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Ellie W (Inactive)
added a comment - Received an invoice for this part - adjusted stock on sage and I will charge this to stock as I think this should be a good will issue (rejected on warranty)