[SWIFT-8754] Missing shelf above fire - Surfbay Customer Care

Details

Type: Dining Furniture (8 Weeks)
Status: Complete
Priority: Normal
Resolution: Completed
Labels:
None

Responsibility:
Undecided
Hire_or_Retail:
Retail
Serial:
018516H
Manufacturer:
Swift
Model:
Moselle
Year:
2015
Size:
40 x 13
Status Colour:
Complete
Order No:
AS9629/5035
Stock_Number:
30754
Times Scheduled:
1
Park_Company:

Trewince Farm Holiday Park
Park_Postcode:
PL27 7RL
Park_Phone:
01208 812830
Park_Email:
enquiries@trewincefarm-holidaypark.co.uk
Park_Code:
TREW02
Park_Key_Account:
Yes
SLA Status:
SLA: Open Jobs Overdue Status:

Description

Swift have rejected this due to it not being reported in the PDI. Possibly goodwill?

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Attachments

CCF06112015_00006.pdf

06/Nov/15 2:17 PM

700 kB

Adrienne Barwell

Email from & reply to owner.jpg

277 kB

20/Oct/15 11:55 AM
Email from & reply to park.jpg

275 kB

28/Oct/15 3:42 PM
screenshot-1.jpg

180 kB

28/Oct/15 2:25 PM

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Progress

Sub-Tasks

1.	Update Customer	Complete	Nikki Milling (Inactive)
2.	Update Customer	Complete	Claire Folland
3.	Check Parts	Complete	Claire Folland

Activity

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Nikki Milling (Inactive) created issue - 24/Jul/15 4:53 PM

Nikki Milling (Inactive) made changes - 24/Jul/15 4:53 PM

Field	Original Value	New Value
Park_Postcode		PL27 7RL
Park_Email		enquiries@trewincefarmholidays.co.uk
Park_Phone		01208 812830
Park_Code		TREW02
Park_Key_Account		No
Park_Address2		St Issey
Park_City		Wadebridge
Park_Address		Trewince Farm Holiday Park

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Nikki Milling (Inactive) added a comment - 27/Jul/15 11:37 AM

Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com

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Nikki Milling (Inactive) added a comment - 27/Jul/15 11:37 AM Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com

Nikki Milling (Inactive) made changes - 27/Jul/15 11:40 AM

Status

Open [ 1 ]

Submitted [ 10001 ]

Nikki Milling (Inactive) made changes - 04/Aug/15 12:26 PM

Status

Submitted [ 10001 ]

Acknowledged [ 10005 ]

Nikki Milling (Inactive) made changes - 04/Aug/15 12:28 PM

Status	Acknowledged [ 10005 ]	Rejected [ 10002 ]
Description		Swift have rejected this due to it not being reported in the PDI. Possibly goodwill?

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Nikki Milling (Inactive) added a comment - 20/Aug/15 3:53 PM

This has been sent as good will via Matt

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Nikki Milling (Inactive) added a comment - 20/Aug/15 3:53 PM This has been sent as good will via Matt

Nikki Milling (Inactive) made changes - 20/Aug/15 3:53 PM

Status	Rejected [ 10002 ]	Resolved [ 5 ]
Resolution		Completed [ 1 ]

Nikki Milling (Inactive) made changes - 20/Aug/15 3:53 PM

Status

Resolved [ 5 ]

Complete [ 6 ]

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Nikki Milling (Inactive) added a comment - 04/Sep/15 11:05 AM

Matt did not drop this off. Have sent it via fedex as good will.

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Nikki Milling (Inactive) added a comment - 04/Sep/15 11:05 AM Matt did not drop this off. Have sent it via fedex as good will.

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Nikki Milling (Inactive) added a comment - 04/Sep/15 11:06 AM

Park aware and they will be fitting this for the customer.

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Nikki Milling (Inactive) added a comment - 04/Sep/15 11:06 AM Park aware and they will be fitting this for the customer.

made changes - 15/Sep/15 4:47 PM

Park_Contact

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Karen Watson (Inactive) added a comment - 20/Oct/15 11:54 AM

Email received from Mrs Hinz querying when this part was sent to the park. Advised her (as per comments) despatched via Fed Ex on 04.09.15.

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Karen Watson (Inactive) added a comment - 20/Oct/15 11:54 AM Email received from Mrs Hinz querying when this part was sent to the park. Advised her (as per comments) despatched via Fed Ex on 04.09.15.

Karen Watson (Inactive) made changes - 20/Oct/15 11:54 AM

Resolution	Completed [ 1 ]
Status	Complete [ 6 ]	Reopened [ 4 ]

Karen Watson (Inactive) made changes - 20/Oct/15 11:55 AM

Attachment

Email from & reply to owner.jpg [ 104117 ]

Karen Watson (Inactive) made changes - 20/Oct/15 11:55 AM

Resolution	Completed [ 1 ]
Status	Reopened [ 4 ]	Complete [ 6 ]

Ellie W (Inactive) made changes - 21/Oct/15 10:56 AM

Status

Complete [ 6 ]

Reopened [ 4 ]

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Ellie W (Inactive) added a comment - 21/Oct/15 10:57 AM

Phone call received from Trewince saying that the glass shelf they have received was broken after being delivered by Fedex
I have ordered a reaplacement free of charge as this was not the fault of the park
AS9629/5035

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Ellie W (Inactive) added a comment - 21/Oct/15 10:57 AM Phone call received from Trewince saying that the glass shelf they have received was broken after being delivered by Fedex I have ordered a reaplacement free of charge as this was not the fault of the park AS9629/5035

Ellie W (Inactive) made changes - 21/Oct/15 10:57 AM

Order No

AS9629/5035

Ellie W (Inactive) made changes - 21/Oct/15 10:57 AM

Status

Reopened [ 4 ]

Submitted [ 10001 ]

Ellie W (Inactive) made changes - 21/Oct/15 10:57 AM

Status

Submitted [ 10001 ]

Acknowledged [ 10005 ]

Ellie W (Inactive) made changes - 21/Oct/15 10:58 AM

Status

Acknowledged [ 10005 ]

Parts ordered [ 3 ]

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Ellie W (Inactive) added a comment - 21/Oct/15 11:02 AM

Emailed Park to let them know I have ordered this:

Good Morning,

Thank you for your phone call reporting that the glass shelf delivered to you for Mr Hinz had broken in delivery, I have ordered a replacement, Swift have these in stock so I hope that this will arrive within 2 – 3 weeks; I will update you when it has arrived with us and will arrange subsequent delivery.

I apologise for any inconvenience this has caused.

Kind Regards,

Ellie Wonnacott
Customer Care Advisor
Surf Bay Leisure

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Ellie W (Inactive) added a comment - 21/Oct/15 11:02 AM Emailed Park to let them know I have ordered this: Good Morning, Thank you for your phone call reporting that the glass shelf delivered to you for Mr Hinz had broken in delivery, I have ordered a replacement, Swift have these in stock so I hope that this will arrive within 2 – 3 weeks; I will update you when it has arrived with us and will arrange subsequent delivery. I apologise for any inconvenience this has caused. Kind Regards, Ellie Wonnacott Customer Care Advisor Surf Bay Leisure

Debbie Bartlett (Inactive) made changes - 27/Oct/15 2:18 PM

Assignee

Nikki Milling [ nikkim ]

Adrienne Barwell [ adrienne ]

Adrienne Barwell (Inactive) made changes - 28/Oct/15 2:23 PM

Assignee

Adrienne Barwell [ adrienne ]

Claire Folland [ claire ]

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Adrienne Barwell (Inactive) added a comment - 28/Oct/15 2:23 PM

parts on the Swift delivery

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Adrienne Barwell (Inactive) added a comment - 28/Oct/15 2:23 PM parts on the Swift delivery

Adrienne Barwell (Inactive) made changes - 28/Oct/15 2:23 PM

Status	Parts ordered [ 3 ]	Parts Recieved [ 10003 ]
Assignee	Adrienne Barwell [ adrienne ]	Claire Folland [ claire ]
Plot
Parts in		28/Oct/15 2:23 PM
Parts From?		Supplier [ 10021 ]

Adrienne Barwell (Inactive) made changes - 28/Oct/15 2:24 PM

Status	Parts Recieved [ 10003 ]	Worksheet Issued [ 10004 ]
Assignee	Claire Folland [ claire ]	Adrienne Barwell [ adrienne ]

Adrienne Barwell (Inactive) made changes - 28/Oct/15 2:25 PM

Attachment

screenshot-1.jpg [ 104766 ]

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Adrienne Barwell (Inactive) added a comment - 28/Oct/15 2:25 PM

worksheet issued

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Adrienne Barwell (Inactive) added a comment - 28/Oct/15 2:25 PM worksheet issued

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Karen Watson (Inactive) added a comment - 28/Oct/15 3:42 PM

Updated customer accordingly.

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Karen Watson (Inactive) added a comment - 28/Oct/15 3:42 PM Updated customer accordingly.

Karen Watson (Inactive) made changes - 28/Oct/15 3:42 PM

Attachment

Email from & reply to park.jpg [ 104790 ]

Adrienne Barwell (Inactive) made changes - 06/Nov/15 2:17 PM

Attachment

CCF06112015_00006.pdf [ 105499 ]

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Adrienne Barwell (Inactive) added a comment - 06/Nov/15 2:18 PM

Completed by Steve and Matt 2/11/15

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Adrienne Barwell (Inactive) added a comment - 06/Nov/15 2:18 PM Completed by Steve and Matt 2/11/15

Adrienne Barwell (Inactive) made changes - 06/Nov/15 2:18 PM

Times Scheduled	0	1
Status	Worksheet Issued [ 10004 ]	Engineer Scheduled [ 10000 ]
Work Scheduled		02/Nov/15
Plot

Adrienne Barwell (Inactive) made changes - 06/Nov/15 2:18 PM

Status	Engineer Scheduled [ 10000 ]	Issue Invoice [ 10451 ]
Assignee	Adrienne Barwell [ adrienne ]	Ellie W [ temp ]

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Ellie W (Inactive) added a comment - 09/Nov/15 9:48 AM

This was rejected by Swift on warranty, therefore it seems that this is a goodwill issue, I will close this off as no invoice is required.

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Ellie W (Inactive) added a comment - 09/Nov/15 9:48 AM This was rejected by Swift on warranty, therefore it seems that this is a goodwill issue, I will close this off as no invoice is required.

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Ellie W (Inactive) added a comment - 09/Nov/15 12:12 PM

Received an invoice for this part - adjusted stock on sage and I will charge this to stock as I think this should be a good will issue (rejected on warranty)

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Ellie W (Inactive) added a comment - 09/Nov/15 12:12 PM Received an invoice for this part - adjusted stock on sage and I will charge this to stock as I think this should be a good will issue (rejected on warranty)

Ellie W (Inactive) made changes - 02/Dec/15 2:15 PM

Status	Issue Invoice [ 10451 ]	Awaiting Payment [ 10151 ]
Invoice Number		..

Ellie W (Inactive) made changes - 02/Dec/15 2:15 PM

Status	Awaiting Payment [ 10151 ]	Resolved [ 5 ]
Assignee	Ellie W [ temp ]	Adrienne Barwell [ adrienne ]
Resolution		Completed [ 1 ]

Ellie W (Inactive) made changes - 02/Dec/15 2:15 PM

Status

Resolved [ 5 ]

Complete [ 6 ]

Transition

Time In Source Status

Execution Times

Last Executer

Last Execution Date

Open

Submitted

2d 18h 47m

Nikki Milling (Inactive)

27/Jul/15 11:40 AM

Acknowledged

Rejected

2m 13s

Nikki Milling (Inactive)

04/Aug/15 12:28 PM

Rejected

Resolved

16d 3h 24m

Nikki Milling (Inactive)

20/Aug/15 3:53 PM

Reopened

Complete

25s

Karen Watson (Inactive)

20/Oct/15 11:55 AM

Complete

Reopened

61d 19h 2m

temp

21/Oct/15 10:56 AM

Reopened

Submitted

1m 6s

temp

21/Oct/15 10:57 AM

Submitted

Acknowledged

8d 46m

temp

21/Oct/15 10:57 AM

Acknowledged

Parts ordered

17s

temp

21/Oct/15 10:58 AM

Parts ordered

Parts Recieved

7d 4h 25m

Adrienne Barwell (Inactive)

28/Oct/15 2:23 PM

Parts Recieved

Worksheet Issued

25s

Adrienne Barwell (Inactive)

28/Oct/15 2:24 PM

Worksheet Issued

Engineer Scheduled

8d 23h 54m

Adrienne Barwell (Inactive)

06/Nov/15 2:18 PM

Engineer Scheduled

Issue Invoice

Adrienne Barwell (Inactive)

06/Nov/15 2:18 PM

Issue Invoice

Awaiting Payment

25d 23h 57m

temp

02/Dec/15 2:15 PM

Awaiting Payment

Resolved

temp

02/Dec/15 2:15 PM

Resolved

Complete

temp

02/Dec/15 2:15 PM

People

Assignee:

Adrienne Barwell (Inactive)

Reporter:

Nikki Milling (Inactive)

Participants:

Adrienne Barwell, Ellie W, Karen Watson, Nikki Milling

Watchers:

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Dates

Due:

17/Sep/15

Created:

24/Jul/15 4:53 PM

Updated:

02/Dec/15 2:15 PM

Resolved:

02/Dec/15 2:15 PM

Work Scheduled:

02/Nov/15