Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:018516H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:40 x 13
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ID Number:SBH004815
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Status Colour:
Complete
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Stock_Number:30754
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Times Scheduled:3
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Park_Company:Trewince Farm Holiday Park
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Park_Postcode:PL27 7RL
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Park_Phone:01208 812830
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Park_Email:enquiries@trewincefarm-holidaypark.co.uk
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Park_Code:TREW02
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | PL27 7RL | |
| Park_Email | enquiries@trewincefarmholidays.co.uk | |
| Park_Phone | 01208 812830 | |
| Park_Code | TREW02 | |
| Park_Key_Account | No | |
| Park_Address2 | St Issey | |
| Park_City | Wadebridge | |
| Park_Address | Trewince Farm Holiday Park |
Hide
Nikki Milling (Inactive)
added a comment -
Permalink
Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
Show
Nikki Milling (Inactive)
added a comment - Submitted to Swift. Customer informed. Mr Hinz 07802541007 - Kaz_and_tez@hotmail.com
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Swift approved. Issued worksheet.
Show
Nikki Milling (Inactive)
added a comment - Swift approved. Issued worksheet.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Aug/15 |
This has been completed by our engineer.
Show
Nikki Milling (Inactive)
added a comment - This has been completed by our engineer.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
This has not been completed. Customer reports that marks are still there. Have submitted to swift and asked them to attend.
Show
Nikki Milling (Inactive)
added a comment - This has not been completed. Customer reports that marks are still there. Have submitted to swift and asked them to attend.
| Assignee | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
| Responsibility | Undecided [ 10040 ] | Manufacturer Attending [ 10045 ] |
Swift have acknowledged that their engineer will be attending
Show
Adrienne Barwell (Inactive)
added a comment - Swift have acknowledged that their engineer will be attending
| Work Scheduled | 10/Aug/15 |
| ID Number | SBH004815 |
made changes -
| Park_Contact |
Swift have advised they will be attending W/C 05/10/15
Show
Ellie W (Inactive)
added a comment - Swift have advised they will be attending W/C 05/10/15
| Attachment | 24.9.15.jpg [ 101916 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/Oct/15 | |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
updated the customer
Show
Adrienne Barwell (Inactive)
added a comment - updated the customer
| Attachment | screenshot-1.jpg [ 102388 ] |
Andy from swift phoned to advise he would like to attend today if possible, phoned site they advised this is fine, tried to phone Andy back but no answer
Show
Claire Folland
added a comment - Andy from swift phoned to advise he would like to attend today if possible, phoned site they advised this is fine, tried to phone Andy back but no answer
| Attachment | Swift jobsheet.jpg [ 103840 ] |
Swift engineer advises he could not locate any marks however he added a note on his jobsheet that it was raining heavily. I have closed this off for the time being but If customer comes back to us about this we can resubmit to Swift.
Show
Karen Watson (Inactive)
added a comment - Swift engineer advises he could not locate any marks however he added a note on his jobsheet that it was raining heavily. I have closed this off for the time being but If customer comes back to us about this we can resubmit to Swift.
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Swift attended |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Karen Watson [ karenw ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Attachment | Email from & reply to owners.jpg [ 103841 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Customer has complained marks still present. As we are already going out to park I have issued a worksheet for our engineer to attend to this issue as well.
Show
Karen Watson (Inactive)
added a comment - - edited Customer has complained marks still present. As we are already going out to park I have issued a worksheet for our engineer to attend to this issue as well.
| Attachment | Worksheet issued.jpg [ 104783 ] |
| Attachment | Worksheet issued.jpg [ 104787 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Nikki Milling [ nikkim ] |
| Attachment | Email from & reply to owner.jpg [ 104789 ] |
Updated customer accordingly.
Show
Karen Watson (Inactive)
added a comment - Updated customer accordingly.
| Attachment | Worksheet issued.jpg [ 104783 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/Oct/15 | 02/Nov/15 |
| Plot |
Steve to attend
Show
Adrienne Barwell (Inactive)
added a comment - Steve to attend
| Attachment | CCF06112015_00005.pdf [ 105498 ] |
Completed by Steve and Matt 2/11/15
Show
Adrienne Barwell (Inactive)
added a comment - Completed by Steve and Matt 2/11/15
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Nikki Milling [ nikkim ] | Ellie W [ temp ] |
I have had to submit a separate claim under SBH005029 for travel mins and labour as this was not added to the first claim - will invoice this when Swift give me authorisation of payment
Show
Ellie W (Inactive)
added a comment - I have had to submit a separate claim under SBH005029 for travel mins and labour as this was not added to the first claim - will invoice this when Swift give me authorisation of payment
I have invoiced this and will add the invoice number when Swift have created a claim - 464590
Show
Ellie W (Inactive)
added a comment - I have invoiced this and will add the invoice number when Swift have created a claim - 464590
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Swift attended | 464590 |
This has been rejected by Swift when I have tried to get reimbursement for this claim - will close this off
Show
Ellie W (Inactive)
added a comment - This has been rejected by Swift when I have tried to get reimbursement for this claim - will close this off
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
2d 18h 39m | 1 | Nikki Milling (Inactive) | 27/Jul/15 11:40 AM | |||||
|
6s | 1 | Nikki Milling (Inactive) | 04/Aug/15 12:20 PM | |||||
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3s | 1 | Nikki Milling (Inactive) | 04/Aug/15 12:20 PM | |||||
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8s | 1 | Nikki Milling (Inactive) | 04/Aug/15 12:21 PM | |||||
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12d 22h 51m | 1 | Nikki Milling (Inactive) | 21/Aug/15 9:01 AM | |||||
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49s | 1 | Karen Watson (Inactive) | 16/Oct/15 9:17 AM | |||||
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25d 7h 34m | 3 | Karen Watson (Inactive) | 28/Oct/15 3:08 PM | |||||
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57m 33s | 2 | Karen Watson (Inactive) | 28/Oct/15 3:38 PM | |||||
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10d 5h 51m | 3 | Karen Watson (Inactive) | 28/Oct/15 3:38 PM | |||||
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18d 20h 33m | 2 | Karen Watson (Inactive) | 28/Oct/15 3:38 PM | |||||
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5d 22h 10m | 3 | Adrienne Barwell (Inactive) | 30/Oct/15 4:00 PM | |||||
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28d 19h 35m | 2 | Adrienne Barwell (Inactive) | 06/Nov/15 2:15 PM | |||||
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2d 19h 41m | 2 | temp | 09/Nov/15 9:57 AM | |||||
|
93d 5h 9m | 2 | temp | 10/Feb/16 3:06 PM | |||||
|
14s | 3 | temp | 10/Feb/16 3:06 PM |
