Details
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Type:
Lampshades/lights (2 weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:..
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Hire_or_Retail:Retail
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Serial:015857h
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Manufacturer:Swift
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Model:Moselle Lodge
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Year:2014
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Size:40x13
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ID Number:SBH004762
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Status Colour:
Complete
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Stock_Number:30000
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Times Scheduled:3
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Park_Company:Warren Bay Holiday Park
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Park_Postcode:TA23 0JR
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Park_Contact:Mr Pring
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Park_Phone:01984631460
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Park_Email:warrenbayholidayvillage@btconnect.com
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Park_Code:WARR03
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Blinds (8 Weeks) [ 28 ] | Lampshades/lights (2 weeks) [ 9 ] |
| Summary | outside light is not fitted correctly on the side on the moselle lodge | Outside light is not fitted correctly on the side on the moselle lodge |
| Description |
Reported via telephone and put into an email by Peter at Warren Bay
Good Afternoon Ellie, From our conversation this morning in connection with the Swift Moselle Lodge 40x13 2 bed, serial no: 15857H. Our customer has highlighted the following imperfections, which require attention. • The Cushion at the back of the sofa is shorter than the other cushions and it too wide to fit in against the other cushions. See Attached picture • The cushion on the bottom which you sit on seems too large for the sofa and over hangs a lot compared to the other cushions. See Attached picture • The speakers on the ceiling in the lounge one of them is missing a small plastic bit to cover the LED etc, please see the pictures one with the plastic and one without. • The blind in the bathroom is too short and doesn't cover the whole window when down. See Attached picture • The bedroom cupboard handle in the twin room is missing a screw. See Attached picture • There is rust coming through on the plastic from the front door. See Attached picture • In the Lounge just by the front door the wallpaper is rippled. See Attached picture • The glass shelf below the mirror in the lounge has movement in it and is unstable. See attached picture. I would be grateful if you able to acknowledge receipt of this email. Look forward to hearing from you. Kind Regards, Annabel Warren Bay Holiday Village, Watchet, Somerset TA23 0JR Tel: 01984 631460 http://www.warrenbayholidayvillage.co.uk |
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| Work Scheduled | 08/Jun/15 | 17/Aug/15 |
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Nikki Milling (Inactive)
added a comment -
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Reported by park. Submitted to swift.
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Nikki Milling (Inactive)
added a comment - Reported by park. Submitted to swift.
Submitted to swift to see if they will allow us to go and fit.
Show
Nikki Milling (Inactive)
added a comment - Submitted to swift to see if they will allow us to go and fit.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004523 | SBH004762 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have approved. Issued worksheet.
Show
Nikki Milling (Inactive)
added a comment - Swift have approved. Issued worksheet.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
Work completed by Keith and I have requested payment on Swift
Invoice Number: 463775
I have spoken to Nikki and she has only written travel time on the claim - I will put a separate claim in and email Rea so I can make sure we are credited for all of the work.
Invoice Number: 463775
I have spoken to Nikki and she has only written travel time on the claim - I will put a separate claim in and email Rea so I can make sure we are credited for all of the work.
Show
Ellie W (Inactive)
added a comment - Work completed by Keith and I have requested payment on Swift
Invoice Number: 463775
I have spoken to Nikki and she has only written travel time on the claim - I will put a separate claim in and email Rea so I can make sure we are credited for all of the work.
Submitted new claim on SBH004825
Show
Ellie W (Inactive)
added a comment - Submitted new claim on SBH004825
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Keith have completed. Park happy.
Show
Nikki Milling (Inactive)
added a comment - Keith have completed. Park happy.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
This has not been invoiced, I have re-opened it so that Ellie can invoice it.
Show
Adrienne Barwell (Inactive)
added a comment - This has not been invoiced, I have re-opened it so that Ellie can invoice it.
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 2 | 3 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Nikki Milling [ nikkim ] | Ellie W [ temp ] |
Requested payment for SBH004825 - 464948
Show
Ellie W (Inactive)
added a comment - Requested payment for SBH004825 - 464948
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 464948 |
This is still sitting on pending approval on the connect system
Show
Ellie W (Inactive)
added a comment - This is still sitting on pending approval on the connect system
| Priority | Normal [ 21 ] | Low [ 22 ] |
Credit note received from Swift
Show
Ellie W (Inactive)
added a comment - Credit note received from Swift
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
13m 43s | 1 | Nikki Milling (Inactive) | 04/Aug/15 4:39 PM | |||||
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25s | 1 | Nikki Milling (Inactive) | 06/Aug/15 4:33 PM | |||||
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2s | 1 | Nikki Milling (Inactive) | 06/Aug/15 4:33 PM | |||||
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1s | 1 | Nikki Milling (Inactive) | 06/Aug/15 4:33 PM | |||||
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14d 2h 16m | 1 | Nikki Milling (Inactive) | 02/Sep/15 12:10 PM | |||||
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37d 3h 28m | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:17 PM | |||||
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6s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:17 PM | |||||
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1d 23h 54m | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 12:18 PM | |||||
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1m 23s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:19 PM | |||||
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12d 17h 20m | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 12:19 PM | |||||
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1m 8s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:20 PM | |||||
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1h 36m | 1 | temp | 07/Jan/16 1:56 PM | |||||
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33d 23h 7m | 1 | temp | 10/Feb/16 1:04 PM | |||||
|
89d 21h 38m | 2 | temp | 10/Feb/16 1:04 PM |
