Swift
  1. Swift
  2. SWIFT-8844

cooker has failed the gas test

        Details

        • Type: Oven (2 Weeks) Oven (2 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          G8
        • Hire_or_Retail:
          Retail
        • Serial:
          016541h
        • Model:
          Biarritz
        • Year:
          2015
        • Size:
          38x12
        • ID Number:
          sbh004768
        • Status Colour:
          Complete Complete
        • Stock_Number:
          30321
        • Times Scheduled:
          1
        • Park_Company:
           Holiday Resort Unity
        • Park_Postcode:
          TA8 2RB
        • Park_Contact:
          Elly Peters
        • Park_Phone:
          01278 751602
        • Park_Email:
        • Park_Code:
          UNIT01
        • Park_Key_Account:
          Yes
        • SLA Status:

          Description

          flame on the oven is burning too yellow
          1. screenshot-1.jpg
            216 kB
          2. screenshot-2.jpg
            164 kB
          3. screenshot-3.jpg
            234 kB

            Activity

            Ascending order - Click to sort in descending order
            Claire Folland created issue -
            Claire Folland made changes -
            Field Original Value New Value
            Park_Contact Mr R House
            Park_Postcode TA8 2RB
            Park_Email john.bassi@hru.co.uk
            Park_Phone 01278 751602
            Park_Code UNIT01
            Park_Key_Account Yes
            Park_Address2 Brean
            Park_City Burnham on Sea
            Park_Address Unity Farm, Coast Road
            Claire Folland made changes -
            Description flame is burning an orange colour flame is burning a yellow colour
            Claire Folland made changes -
            Description flame is burning a yellow colour flame on the oven is burning too yellow
            Claire Folland made changes -
            ID Number sbh004768
            Claire Folland made changes -
            Status Open [ 1 ] Submitted [ 10001 ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Swift have asked for the serial number. Have emailed John.
            Show
            Nikki Milling (Inactive) added a comment - Swift have asked for the serial number. Have emailed John.
            Nikki Milling (Inactive) made changes -
            Status Submitted [ 10001 ] Awaiting Customer Info [ 10012 ]
            Adrienne Barwell (Inactive) made changes -
            Assignee Claire Folland [ claire ] Nikki Milling [ nikkim ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Have emailed john and stacey again asking for the serial number.
            Show
            Nikki Milling (Inactive) added a comment - Have emailed john and stacey again asking for the serial number.
            Nikki Milling (Inactive) made changes -
            Plot G8
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            E183R6000540
            Show
            Nikki Milling (Inactive) added a comment - E183R6000540
            Nikki Milling (Inactive) made changes -
            Status Awaiting Customer Info [ 10012 ] Submitted [ 10001 ]
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            Responded to swifts query.
            Show
            Nikki Milling (Inactive) added a comment - Responded to swifts query.
            Hide
            Permalink
            Nikki Milling (Inactive) added a comment -
            This has been RTM.
            Show
            Nikki Milling (Inactive) added a comment - This has been RTM.
            Claire Folland made changes -
            Status Submitted [ 10001 ] Acknowledged [ 10005 ]
            Hide
            Permalink
            Claire Folland added a comment -
            this is showing on the swift system but no schedule date yet
            Show
            Claire Folland added a comment - this is showing on the swift system but no schedule date yet
            Adrienne Barwell (Inactive) made changes -
            Assignee Nikki Milling [ nikkim ] Claire Folland [ claire ]
            Claire Folland made changes -
            Attachment screenshot-1.jpg [ 102751 ]
            Hide
            Permalink
            Claire Folland added a comment -
            checked the swift system, this is showing as complete by Thetford, have emailed Stacey to find out if she is happy with the repairs
            Show
            Claire Folland added a comment - checked the swift system, this is showing as complete by Thetford, have emailed Stacey to find out if she is happy with the repairs
            Claire Folland made changes -
            Attachment screenshot-2.jpg [ 102752 ]
            Claire Folland made changes -
            Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
            Claire Folland made changes -
            Times Scheduled 0 1
            Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
            Plot
            Claire Folland made changes -
            Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
            Assignee Claire Folland [ claire ] Ellie W [ temp ]
            Hide
            Permalink
            Claire Folland added a comment -
            no invoice required, thetford attended
            Show
            Claire Folland added a comment - no invoice required, thetford attended
            Claire Folland made changes -
            Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
            Invoice Number .
            Claire Folland made changes -
            Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
            Assignee Ellie W [ temp ] Claire Folland [ claire ]
            Resolution Completed [ 1 ]
            Claire Folland made changes -
            Attachment screenshot-3.jpg [ 102753 ]
            Hide
            Permalink
            Claire Folland added a comment -
            Stacey has confirmed this has been completed, supplier sent a new part and her engineer has fitted
            Show
            Claire Folland added a comment - Stacey has confirmed this has been completed, supplier sent a new part and her engineer has fitted
            Claire Folland made changes -
            Status Resolved [ 5 ] Complete [ 6 ]
            Transition Time In Source Status Execution Times Last Executer Last Execution Date
            Open Open Submitted Submitted
            		10m 53s 1 Claire Folland 06/Aug/15 3:11 PM
            Submitted Submitted Awaiting Customer Info Awaiting Customer Info
            		1d 1h 57m 1 Nikki Milling (Inactive) 07/Aug/15 5:09 PM
            Awaiting Customer Info Awaiting Customer Info Submitted Submitted
            		16d 23h 59m 1 Nikki Milling (Inactive) 24/Aug/15 5:09 PM
            Submitted Submitted Acknowledged Acknowledged
            		27d 19h 52m 1 Claire Folland 21/Sep/15 1:01 PM
            Acknowledged Acknowledged Worksheet Issued Worksheet Issued
            		13d 23h 7m 1 Claire Folland 05/Oct/15 12:09 PM
            Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
            		5s 1 Claire Folland 05/Oct/15 12:09 PM
            Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
            		5s 1 Claire Folland 05/Oct/15 12:10 PM
            Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
            		15s 1 Claire Folland 05/Oct/15 12:10 PM
            Awaiting Payment Awaiting Payment Resolved Resolved
            		3s 1 Claire Folland 05/Oct/15 12:10 PM
            Resolved Resolved Complete Complete
            		56m 8s 1 Claire Folland 05/Oct/15 1:06 PM

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                Dates

                • Due:
                  Created:
                  Updated:
                  Resolved: