Details
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Type:
Blinds (8 Weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:91
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Serial:016685h
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:38x12
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ID Number:SBH004778
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Status Colour:
Complete
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Stock_Number:30433
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Times Scheduled:2
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Park_Company:Killigarth Holiday Centre - John Fowlers
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Park_Postcode:PL13 2JQ
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Park_Contact:Gary Stillman
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Park_Phone:01503 273285
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Park_Email:Sales | Killigarth Manor Holiday Park
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Park_Code:KILL01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - LH lounge window blind has slat bent the wrong way at the top | LH lounge window blind has slat bent the wrong way at the top |
| Issue Type | Exterior Panels (8 Weeks) [ 26 ] | Blinds (8 Weeks) [ 28 ] |
| Summary | LH lounge window blind has slat bent the wrong way at the top | Lounge window blind (small one on LHS above TV) has slat bent the wrong way at the top |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | PRN reply.jpg [ 99519 ] |
Reply received from PRN, entered part into claim and submitted to Swift.
Show
Karen Watson (Inactive)
added a comment - Reply received from PRN, entered part into claim and submitted to Swift.
| Assignee | Karen Watson [ karenw ] | Nikki Milling [ nikkim ] |
Swift authorised and have ordered part.
Show
Nikki Milling (Inactive)
added a comment - Swift authorised and have ordered part.
| Plot | 91 |
| Park_Company | Trelawne Manor Holiday Village | Killigarth Holiday Centre |
| Park_Contact | Peter & Debbie Walker | Mr M Fowler |
| Park_Postcode | PL13 2NA | PL13 2JQ |
| Park_Phone | 01503 272213 | 01503 272216 |
| Park_Code | TREL03 | KILL01 |
| Park_Address2 | Trelawne | Polperro |
| Park_Address | Trelawne Manor Holiday Village | Killigarth Ltd |
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Responsibility | Undecided [ 10040 ] | Manufacturer Attending [ 10045 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Connect showing blind due for despatch w/c 31.08.15
Show
Karen Watson (Inactive)
added a comment - Connect showing blind due for despatch w/c 31.08.15
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
recieved replacement blind on swift delivery, issued worksheet
Show
Claire Folland
added a comment - recieved replacement blind on swift delivery, issued worksheet
Dan called for an update on issues. Advised kitchen, worktop and blind issues we will be attending to shortly and the bulk of the other issues are still awaiting parts to be delivered before we are able to resolve.
Show
Karen Watson (Inactive)
added a comment - Dan called for an update on issues. Advised kitchen, worktop and blind issues we will be attending to shortly and the bulk of the other issues are still awaiting parts to be delivered before we are able to resolve.
Called park and they confirmed engineer visit (Steve) OK for Monday 7th
Show
Karen Watson (Inactive)
added a comment - Called park and they confirmed engineer visit (Steve) OK for Monday 7th
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 07/Sep/15 | |
| Plot |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
Steve attended 07.09.15 and saw to blinds no mention that a replacement blind is required so assumed all is well and no further action is required.
Show
Karen Watson (Inactive)
added a comment - Steve attended 07.09.15 and saw to blinds no mention that a replacement blind is required so assumed all is well and no further action is required.
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Claire Folland [ claire ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
This is on the connect system awaiting invoicing, passed to Ellie
Show
Adrienne Barwell (Inactive)
added a comment - This is on the connect system awaiting invoicing, passed to Ellie
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Priority | Agreed Date [ 26 ] | Low [ 22 ] |
Invoiced and requested payment on swift - 464944
Show
Ellie W (Inactive)
added a comment - Invoiced and requested payment on swift - 464944
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 464944 |
Awaiting payment from Swift
Show
Ellie W (Inactive)
added a comment - Awaiting payment from Swift
Awaiting payment
Show
Ellie W (Inactive)
added a comment - Awaiting payment
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
Showing as credited on the connect system
Show
Ellie W (Inactive)
added a comment - Showing as credited on the connect system
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7d 59m | 1 | Karen Watson (Inactive) | 15/Aug/15 3:13 PM | |||||
|
2h | 1 | Karen Watson (Inactive) | 28/Aug/15 12:47 PM | |||||
|
5d 21h 53m | 1 | Claire Folland | 03/Sep/15 10:40 AM | |||||
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1s | 1 | Claire Folland | 03/Sep/15 10:40 AM | |||||
|
3d 19h 9m | 1 | Karen Watson (Inactive) | 08/Sep/15 9:23 AM | |||||
|
121d 2h 41m | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 11:05 AM | |||||
|
9s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 11:05 AM | |||||
|
12d 19h 34m | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 11:05 AM | |||||
|
10s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 11:05 AM | |||||
|
1d 3h 34m | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 11:06 AM | |||||
|
9m 49s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 11:15 AM | |||||
|
1h 48m | 1 | temp | 07/Jan/16 1:04 PM | |||||
|
54d 23h 41m | 1 | temp | 02/Mar/16 12:45 PM | |||||
|
41s | 2 | temp | 02/Mar/16 12:46 PM |
Entered into Swift Connect but paused waiting on reply to parts enquiry.