Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Low
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Plot:91
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Serial:016685h
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:38x12
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ID Number:SBH004842
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Status Colour:
Complete
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Stock_Number:30433
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Times Scheduled:2
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Park_Company:Killigarth Holiday Centre - John Fowlers
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Park_Postcode:PL13 2JQ
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Park_Contact:Gary Stillman
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Park_Phone:01503 273285
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Park_Email:Sales | Killigarth Manor Holiday Park
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Park_Code:KILL01
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
34s | 1 | Nikki Milling (Inactive) | 22/Aug/15 12:33 PM | |||||
|
1d 22h 28m | 1 | Karen Watson (Inactive) | 28/Aug/15 10:58 AM | |||||
|
63d 5h 36m | 1 | Karen Watson (Inactive) | 30/Oct/15 3:35 PM | |||||
|
3s | 1 | Karen Watson (Inactive) | 30/Oct/15 3:35 PM | |||||
|
68d 21h 6m | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:42 PM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:43 PM | |||||
|
3d 23h 57m | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 12:43 PM | |||||
|
2m 15s | 1 | Adrienne Barwell (Inactive) | 07/Jan/16 12:45 PM | |||||
|
10s | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 12:45 PM | |||||
|
7s | 2 | Adrienne Barwell (Inactive) | 07/Jan/16 12:45 PM | |||||
|
1h 23m | 2 | temp | 07/Jan/16 2:08 PM | |||||
|
33d 23h 1m | 2 | temp | 10/Feb/16 1:10 PM | |||||
|
38s | 2 | temp | 10/Feb/16 1:10 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
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Ellie W (Inactive)
added a comment -
Permalink
Credit Note received from Swift
Show
Ellie W (Inactive)
added a comment - Credit Note received from Swift
| Priority | Normal [ 21 ] | Low [ 22 ] |
Waiting on payment from Swift
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Ellie W (Inactive)
added a comment - Waiting on payment from Swift
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Goodwill | 464951 |
Invoiced and requested payment - 464951
Show
Ellie W (Inactive)
added a comment - Invoiced and requested payment - 464951
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Karen Watson [ karenw ] | Ellie W [ temp ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Karen Watson [ karenw ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Responsibility | Undecided [ 10040 ] | SurfBay Attending [ 10042 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
This has not been invoiced so I have re-opened the issue
Show
Adrienne Barwell (Inactive)
added a comment - This has not been invoiced so I have re-opened the issue
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Karen Watson [ karenw ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Goodwill |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Karen Watson [ karenw ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Attachment | Email from park.jpg [ 105016 ] |
Mandy at park advised this issue has been resolved.
Show
Karen Watson (Inactive)
added a comment - Mandy at park advised this issue has been resolved.
| Attachment | Email from & reply to park.jpg [ 104824 ] |
| Attachment | Missing item reported to Swift.jpg [ 104821 ] |
According to Connect this toilet roll holder was delivered to us w/c 14.09.15 however the delivery note is not ticked so doesn't seem that we received it. Advised Swift not received and requested they send urgently.
Show
Karen Watson (Inactive)
added a comment - According to Connect this toilet roll holder was delivered to us w/c 14.09.15 however the delivery note is not ticked so doesn't seem that we received it. Advised Swift not received and requested they send urgently.
Emailed further update to park - see Swift-9066
Show
Karen Watson (Inactive)
added a comment - Emailed further update to park - see Swift-9066
Sent full update to Mandy at Trelawne.
Show
Karen Watson (Inactive)
added a comment - Sent full update to Mandy at Trelawne.
Dan called for an update on issues. Advised kitchen, worktop and blind issues we will be attending to shortly and the bulk of the other issues are still awaiting parts to be delivered before we are able to resolve.
Show
Karen Watson (Inactive)
added a comment - Dan called for an update on issues. Advised kitchen, worktop and blind issues we will be attending to shortly and the bulk of the other issues are still awaiting parts to be delivered before we are able to resolve.
Paul at Swift advised can move claim on now but first need to create parts order - done and resubmitted.
Show
Karen Watson (Inactive)
added a comment - Paul at Swift advised can move claim on now but first need to create parts order - done and resubmitted.
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
Swift called and they advised that they will be sending out a new toilet roll holder.
Show
Nikki Milling (Inactive)
added a comment - Swift called and they advised that they will be sending out a new toilet roll holder.
| Assignee | Nikki Milling [ nikkim ] | Karen Watson [ karenw ] |
| Park_Contact | Peter & Debbie Walker | Mr M Fowler |
| Park_Postcode | PL13 2NA | PL13 2JQ |
| Park_Phone | 01503 272213 | 01503 272216 |
| Park_Code | TREL03 | KILL01 |
| Park_Address2 | Trelawne | Polperro |
| Park_Address | Trelawne Manor Holiday Village | Killigarth Ltd |
| Park_Company | Trelawne Manor Holiday Village | Killigarth Holiday Centre |
| Plot | 91 |
Swift have asked if this can not just be fixed by the park. Have advised that we have tried and a new one is needed.
Show
Nikki Milling (Inactive)
added a comment - Swift have asked if this can not just be fixed by the park. Have advised that we have tried and a new one is needed.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Mandy has made me aware that our engineer had a look at this the other day and they are not able to fix it. Will make swift aware we need a new one.
Show
Nikki Milling (Inactive)
added a comment - Mandy has made me aware that our engineer had a look at this the other day and they are not able to fix it. Will make swift aware we need a new one.
| ID Number | SBH004840 | SBH004842 |
Made park aware i have submitted.
Show
Nikki Milling (Inactive)
added a comment - Made park aware i have submitted.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Reported by Dan at park and submitted to swift
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Nikki Milling (Inactive)
added a comment - Reported by Dan at park and submitted to swift
| Field | Original Value | New Value |
|---|---|---|
| Due Date | 23/Oct/15 | 22/Oct/15 |