Details
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Type:
Lounge Furniture (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Serial:019457h
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Model:Moselle
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Year:2015
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Size:35x12
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ID Number:SBH004853
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Status Colour:
Complete
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Stock_Number:31230
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Times Scheduled:1
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Park_Company:Surf Bay Leisure (Brean)
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Park_Postcode:TA8 2RP
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Park_Phone:01278 751171
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Park_Code:..
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Project | PDI [ 10950 ] | Swift [ 10018 ] |
| Key |
|
|
| Issue Type | PDI (2 weeks) [ 15 ] | Lounge Furniture (8 Weeks) [ 33 ] |
| Workflow | PDI: Simple Issue Tracking Workflow [ 167587 ] | Manufacturers ver 2.2 [ 167588 ] |
| Responsibility | Undecided [ 10040 ] | |
| Times Scheduled | 0 |
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Nikki Milling (Inactive)
added a comment -
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Reported on PDI, Submitted to swift.
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Nikki Milling (Inactive)
added a comment - Reported on PDI, Submitted to swift.
| Attachment | Brean1.jpg [ 99952 ] |
Submitted to swift.
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Nikki Milling (Inactive)
added a comment - Submitted to swift.
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004853 |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Rejected as not reported on original PDI. Have sent email to brean staff advising them
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Nikki Milling (Inactive)
added a comment - Rejected as not reported on original PDI. Have sent email to brean staff advising them
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Kirsty at Swift called asking for the measurements of the base unit. Called Emma and followed up with email ask for measurements.
Show
Karen Watson (Inactive)
added a comment - Kirsty at Swift called asking for the measurements of the base unit. Called Emma and followed up with email ask for measurements.
| Attachment | Measurements from Brean.jpg [ 100619 ] |
Emma confirmed sofa is 85 inches across and it is 4 inches too short. Tried calling Kirsty (01482 875740) back but Swift now shutdown for the weekend. Task reminder set to call her on Tuesday.
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Karen Watson (Inactive)
added a comment - - edited Emma confirmed sofa is 85 inches across and it is 4 inches too short. Tried calling Kirsty (01482 875740) back but Swift now shutdown for the weekend. Task reminder set to call her on Tuesday.
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
Tried contacting Kirsty but Rea explained dept is on 'lock down'. She said if I send measurements to her she will forward over to Kirsty - done.
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Karen Watson (Inactive)
added a comment - Tried contacting Kirsty but Rea explained dept is on 'lock down'. She said if I send measurements to her she will forward over to Kirsty - done.
| Responsibility | Undecided [ 10040 ] | RTM [ 10043 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Swift have RTM.
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Nikki Milling (Inactive)
added a comment - Swift have RTM.
Karen at Springvale called advising they would like to attend to sofa on Wed. 16.09.15 and will be at Brean between 8 and 9am. Called Emma at Brean office, she says that will be fine she will ask Barish to be there to meet them. Called Springvale back and advised visit on 16.09 will be fine.
Show
Karen Watson (Inactive)
added a comment - Karen at Springvale called advising they would like to attend to sofa on Wed. 16.09.15 and will be at Brean between 8 and 9am. Called Emma at Brean office, she says that will be fine she will ask Barish to be there to meet them. Called Springvale back and advised visit on 16.09 will be fine.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Sep/15 | |
| Plot |
| Assignee | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
I have phoned Emma and she has confirmed that this has been completed
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Emma and she has confirmed that this has been completed
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Complete [ 6 ] | Complete [ 6 ] |
No Invoice Required
Show
Ellie W (Inactive)
added a comment - No Invoice Required
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
11m 28s | 1 | Nikki Milling (Inactive) | 25/Aug/15 2:41 PM | |||||
|
30s | 1 | Nikki Milling (Inactive) | 01/Sep/15 1:21 PM | |||||
|
6s | 1 | Nikki Milling (Inactive) | 01/Sep/15 1:21 PM | |||||
|
2d 21h | 1 | Karen Watson (Inactive) | 04/Sep/15 10:22 AM | |||||
|
4d 2h 52m | 1 | Karen Watson (Inactive) | 08/Sep/15 1:14 PM | |||||
|
9d 1h 51m | 2 | Nikki Milling (Inactive) | 10/Sep/15 4:26 PM | |||||
|
19h 1m | 1 | Karen Watson (Inactive) | 11/Sep/15 11:27 AM | |||||
|
27s | 1 | Karen Watson (Inactive) | 11/Sep/15 11:27 AM | |||||
|
13d 5h 18m | 1 | Adrienne Barwell (Inactive) | 24/Sep/15 4:46 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 24/Sep/15 4:46 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 24/Sep/15 4:47 PM | |||||
|
9s | 2 | Adrienne Barwell (Inactive) | 24/Sep/15 4:47 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 24/Sep/15 4:47 PM |
