Details
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Type:
Oven (2 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:RTM
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Serial:016751h
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Model:Moselle
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Year:2015
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Size:40x12
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ID Number:SBH004877
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Status Colour:
Complete
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Stock_Number:30328
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Times Scheduled:2
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Park_Company:Mr and Mrs Orchard
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Park_Postcode:EX15 1NZ
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Park_Phone:07773457107
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Park_Code:ORCH06
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Description
Van is at -
Green Acres,
Honiton Road,
Cullompton,
EX13 1NZ
Green Acres,
Honiton Road,
Cullompton,
EX13 1NZ
1. |
Update Customer |  |
Complete | Nikki Milling (Inactive) | |
2. |
Update Customer | |
Complete | Adrienne Barwell (Inactive) |
Activity
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Nikki Milling (Inactive)
added a comment -
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Reported by customer via phone and submitted to swift.
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Nikki Milling (Inactive)
added a comment - Reported by customer via phone and submitted to swift.
| Field | Original Value | New Value |
|---|---|---|
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004877 |
This has been ack'd by swift.
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Nikki Milling (Inactive)
added a comment - This has been ack'd by swift.
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
SN e209r6000363
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Nikki Milling (Inactive)
added a comment - SN e209r6000363
| Responsibility | Undecided [ 10040 ] | RTM [ 10043 ] |
| Park_Company | private land | Mr and Mrs Orchard |
| Park_Postcode | EX15 1NZ | |
| Park_Phone | 07773457107 | |
| Park_Code | ORCH06 | |
| Park_Key_Account | No | |
| Park_Address2 | Greenacres, Honiton Road | |
| Park_City | Cullompton | |
| Park_Address | Mr and Mrs Orchard |
| Issue Type | Lampshades/lights (2 weeks) [ 9 ] | Oven (2 Weeks) [ 5 ] |
No update from Swift, I will get Keith to look whilst in the area
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Adrienne Barwell (Inactive)
added a comment - No update from Swift, I will get Keith to look whilst in the area
| Assignee | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
Thetford advise that this is complete
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Adrienne Barwell (Inactive)
added a comment - Thetford advise that this is complete
| Attachment | screenshot-1.jpg [ 102883 ] |
| Attachment | screenshot-2.jpg [ 102884 ] |
| Attachment | screenshot-3.jpg [ 102885 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Sep/15 | |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
Mrs Orchard has contacted us and said that this has not been completed, she is happy that everything else that was outstanding is now complete - this was done by Swift and one of our engineers. The swift engineer took a look at the hob ignition job however were unable to do anything about this and she was told that a Thetford Engineer would be out within a few days however no one has showed up
Show
Ellie W (Inactive)
added a comment - Mrs Orchard has contacted us and said that this has not been completed, she is happy that everything else that was outstanding is now complete - this was done by Swift and one of our engineers. The swift engineer took a look at the hob ignition job however were unable to do anything about this and she was told that a Thetford Engineer would be out within a few days however no one has showed up
| Attachment | 12.10.15.jpg [ 103387 ] |
I have emailed Rea @ Swift to ask her to tell me when Thetford are going to be able to attend this and that this needs to be as a matter of urgency.
Awaiting her response
Awaiting her response
Show
Ellie W (Inactive)
added a comment - I have emailed Rea @ Swift to ask her to tell me when Thetford are going to be able to attend this and that this needs to be as a matter of urgency.
Awaiting her response
| Attachment | 12.10.15.jpg [ 103388 ] |
Have called Mrs Orchard to let her know that I will call her or email her as soon as I know a date when Thetford are going to be able to attend
Show
Ellie W (Inactive)
added a comment - Have called Mrs Orchard to let her know that I will call her or email her as soon as I know a date when Thetford are going to be able to attend
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Email received from Reece at Swift advising that the supplier had in fact advised this job was complete however it was not and they would be attending either 14th or 15th October.
Show
Karen Watson (Inactive)
added a comment - Email received from Reece at Swift advising that the supplier had in fact advised this job was complete however it was not and they would be attending either 14th or 15th October.
| Attachment | Email from Swift..jpg [ 103926 ] |
Called owner and Mr Orchard reported that the hob ignition was fixed by Thetford on Thursday.
Show
Karen Watson (Inactive)
added a comment - Called owner and Mr Orchard reported that the hob ignition was fixed by Thetford on Thursday.
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | Swift supplier attended |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Karen Watson [ karenw ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
16m 24s | 1 | Nikki Milling (Inactive) | 01/Sep/15 10:45 AM | |||||
|
5d 4h 37m | 1 | temp | 12/Oct/15 4:22 PM | |||||
|
4d 22h 41m | 1 | Karen Watson (Inactive) | 17/Oct/15 3:03 PM | |||||
|
9d 4h 10m | 2 | Karen Watson (Inactive) | 17/Oct/15 3:03 PM | |||||
|
26d 20h 54m | 2 | Karen Watson (Inactive) | 17/Oct/15 3:09 PM | |||||
|
13s | 2 | Karen Watson (Inactive) | 17/Oct/15 3:09 PM | |||||
|
11s | 2 | Karen Watson (Inactive) | 17/Oct/15 3:10 PM | |||||
|
16s | 2 | Karen Watson (Inactive) | 17/Oct/15 3:10 PM | |||||
|
7s | 2 | Karen Watson (Inactive) | 17/Oct/15 3:10 PM | |||||
|
12s | 2 | Karen Watson (Inactive) | 17/Oct/15 3:10 PM |
