Swift
  1. Swift
  2. SWIFT-9057

All of the kitchen cupboard doors are soft closing but they don’t work

        Details

        • Type: Kitchen Cupboards (8 Weeks) Kitchen Cupboards (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          SurfBay Attending
        • Plot:
          H39
        • Serial:
          018943h
        • Manufacturer:
          Swift
        • Model:
          Bordeaux
        • Year:
          2015
        • Size:
          35x12
        • ID Number:
          SBH004887
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31199
        • Times Scheduled:
          1
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Phone:
          01929400200
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Code:
          DURD01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. PDF File
          SKM_C224e15111209320.pdf
          257 kB
          Adrienne Barwell
        1. 3.2.16.png
          222 kB
        2. Expected parts despatch date.jpg
          251 kB
        3. screenshot-1.jpg
          239 kB
        4. screenshot-2.jpg
          143 kB
        5. screenshot-3.jpg
          185 kB
        6. screenshot-4.jpg
          223 kB
        7. screenshot-5.jpg
          176 kB

          Activity

          Ascending order - Click to sort in descending order
          Nikki Milling (Inactive) created issue -
          Nikki Milling (Inactive) made changes -
          Field Original Value New Value
          Project Good Will [ 10454 ] Swift [ 10018 ]
          Key GW-1262 SWIFT-9057
          Issue Type Lounge Furniture (8 Weeks) [ 33 ] Kitchen Cupboards (8 Weeks) [ 31 ]
          Workflow Pre-Owned Ver 2.5 [ 168962 ] Manufacturers ver 2.2 [ 168963 ]
          Status Awaiting Quote [ 10006 ] Open [ 1 ]
          Responsibility Undecided [ 10040 ]
          Times Scheduled 0
          Hide
          Permalink
          Nikki Milling (Inactive) added a comment -
          Submitted by park and advised swift we are happy to attend.
          Show
          Nikki Milling (Inactive) added a comment - Submitted by park and advised swift we are happy to attend.
          Nikki Milling (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Nikki Milling (Inactive) made changes -
          ID Number SBH004621 SBH004887
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This has been acknowledged by Swift but is waiting for the parts to be placed on order
          Show
          Adrienne Barwell (Inactive) added a comment - This has been acknowledged by Swift but is waiting for the parts to be placed on order
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Parts now placed on order
          Show
          Adrienne Barwell (Inactive) added a comment - Parts now placed on order
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-1.jpg [ 101977 ]
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-2.jpg [ 101981 ]
          Adrienne Barwell (Inactive) made changes -
          Responsibility Undecided [ 10040 ] SurfBay Attending [ 10042 ]
          Adrienne Barwell (Inactive) made changes -
          Assignee Nikki Milling [ nikkim ] Adrienne Barwell [ adrienne ]
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Parts ordered [ 3 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Connect advises parts despatch expected to be w/c 26.10.15
          Show
          Karen Watson (Inactive) added a comment - Connect advises parts despatch expected to be w/c 26.10.15
          Karen Watson (Inactive) made changes -
          Attachment Expected parts despatch date.jpg [ 102387 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          parts in stock
          Show
          Adrienne Barwell (Inactive) added a comment - parts in stock
          Adrienne Barwell (Inactive) made changes -
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Adrienne Barwell (Inactive) made changes -
          Status Parts ordered [ 3 ] Parts Recieved [ 10003 ]
          Assignee Adrienne Barwell [ adrienne ] Claire Folland [ claire ]
          Plot
          Parts in 28/Oct/15 2:33 PM
          Parts From? Supplier [ 10021 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-3.jpg [ 104776 ]
          Adrienne Barwell (Inactive) made changes -
          Status Parts Recieved [ 10003 ] Worksheet Issued [ 10004 ]
          Assignee Claire Folland [ claire ] Adrienne Barwell [ adrienne ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-4.jpg [ 104986 ]
          Adrienne Barwell (Inactive) made changes -
          Attachment screenshot-5.jpg [ 104989 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Updated Carol
          Show
          Adrienne Barwell (Inactive) added a comment - Updated Carol
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          only drawer soft close sent which is not required, we actually need the cupboard soft close. All the doors have now been adjusted and do close.
          Show
          Adrienne Barwell (Inactive) added a comment - only drawer soft close sent which is not required, we actually need the cupboard soft close. All the doors have now been adjusted and do close.
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 0 1
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 05/Nov/15
          Plot
          Adrienne Barwell (Inactive) made changes -
          Attachment SKM_C224e15111209320.pdf [ 106038 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          I will leave this and see if the customer says anything further about this.
          Show
          Adrienne Barwell (Inactive) added a comment - I will leave this and see if the customer says anything further about this.
          Adrienne Barwell (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Adrienne Barwell [ adrienne ] Ellie W [ temp ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Invoiced Swift 464867 - requested payment
          Show
          Ellie W (Inactive) added a comment - Invoiced Swift 464867 - requested payment
          Ellie W (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 464867
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Credit received for Labour
          Show
          Ellie W (Inactive) added a comment - Credit received for Labour
          Ellie W (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Adrienne Barwell [ adrienne ]
          Resolution Completed [ 1 ]
          Ellie W (Inactive) made changes -
          Attachment 3.2.16.png [ 110577 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          This is showing as credit received on the Swift system
          Show
          Ellie W (Inactive) added a comment - This is showing as credit received on the Swift system
          Ellie W (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          made changes -
          Park_Contact
          made changes -
          Park_Contact
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Awaiting Quote Awaiting Quote Open Open
          		20s 1 Nikki Milling (Inactive) 07/Sep/15 11:26 AM
          Open Open Submitted Submitted
          		25s 1 Nikki Milling (Inactive) 07/Sep/15 11:26 AM
          Submitted Submitted Acknowledged Acknowledged
          		17d 4h 23m 1 Adrienne Barwell (Inactive) 24/Sep/15 3:50 PM
          Acknowledged Acknowledged Parts ordered Parts ordered
          		3m 13s 1 Adrienne Barwell (Inactive) 24/Sep/15 3:53 PM
          Parts ordered Parts ordered Parts Recieved Parts Recieved
          		33d 23h 40m 1 Adrienne Barwell (Inactive) 28/Oct/15 2:33 PM
          Parts Recieved Parts Recieved Worksheet Issued Worksheet Issued
          		1m 47s 1 Adrienne Barwell (Inactive) 28/Oct/15 2:35 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		14d 19h 15m 1 Adrienne Barwell (Inactive) 12/Nov/15 9:51 AM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		33d 23h 4m 1 Adrienne Barwell (Inactive) 16/Dec/15 8:55 AM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		1d 1h 43m 1 temp 17/Dec/15 10:39 AM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		48d 5h 53m 1 temp 03/Feb/16 4:32 PM
          Resolved Resolved Complete Complete
          		28s 1 temp 03/Feb/16 4:33 PM

            People

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: