Details
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Type:
Floor (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Bur
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Serial:018486h
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Manufacturer:Swift
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Model:Burgundy 9
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Year:2015
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Size:35x12
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ID Number:SBH004663 SBH004673
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Status Colour:
Complete
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Stock_Number:31077
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Times Scheduled:8
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Park_Company:St Maybn Holiday Park
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Park_Postcode:PL30 3BY
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Park_Contact:Mr & Mrs Lloyd
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Park_Phone:01208841677
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Park_Code:GLEN04
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Park_Key_Account:No
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SLA Status:
-
SLA: Open Jobs Overdue Status:
Description
Reported by telephone by St Maybn
There are dents in the flooring where the furniture is
There are dents in the flooring where the furniture is
1. |
Update Customer |  |
Complete | Nikki Curtis (Inactive) | |
2. |
Update Customer | |
Complete | Debbie Bartlett (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - Park are not satisfied with the quality of their vinyl flooring | Park are not satisfied with the quality of their vinyl flooring |
| Serial | 018487h | 018486h |
| Stock_Number | 31078 | 31077 |
| Attachment | 14.7.15.jpg [ 97058 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH004663 |
| Attachment | 14.7.15.jpg [ 97059 ] |
| Attachment | 14.7.15.jpg [ 97089 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Rejected [ 10002 ] |
| Attachment | 14.7.15.jpg [ 97092 ] |
| Attachment | 15.7.15.jpg [ 97269 ] |
| Attachment | 15.7.15.jpg [ 97274 ] |
| Attachment | 15.7.15.jpg [ 97276 ] |
| ID Number | SBH004663 | SBH004663 SBH004673 |
| Attachment | 20.7.15.jpg [ 97632 ] |
| Status | Rejected [ 10002 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Attachment | 20.7.15.jpg [ 97637 ] |
| Attachment | 23.7.15.jpg [ 98005 ] |
| Attachment | 30.7.15.jpg [ 98636 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | Engineer visit scheduled.jpg [ 99498 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 17/Aug/15 |
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Priority | Agreed Date [ 26 ] | Manager escalations [ 10000 ] |
| Assignee | Ellie W [ temp ] | Nikki Milling [ nikkim ] |
| Project | Swift [ 10018 ] | Good Will [ 10454 ] |
| Key |
|
|
| Workflow | Manufacturers ver 2.2 [ 165379 ] | Pre-Owned Ver 2.5 [ 168817 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | |
| Times Scheduled | 1 | |
| Hire_or_Retail | Retail [ 10251 ] |
| Status | Engineer Scheduled [ 10000 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Awaiting Quote [ 10006 ] |
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 168817 ] | Manufacturers ver 2.2 [ 169129 ] |
| Responsibility | Undecided [ 10040 ] | |
| Times Scheduled | 0 |
| Attachment | screenshot-1.jpg [ 100854 ] |
| Responsibility | Undecided [ 10040 ] | Goodwill [ 10046 ] |
| Attachment | screenshot-2.jpg [ 101330 ] |
| Attachment | screenshot-3.jpg [ 101332 ] |
| Attachment | screenshot-4.jpg [ 101912 ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 17/Aug/15 | 24/Aug/15 |
| Plot |
| Priority | Manager escalations [ 10000 ] | Agreed Date [ 26 ] |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 24/Aug/15 | 12/Oct/15 |
| Plot |
| Attachment | screenshot-5.png [ 106188 ] |
| Times Scheduled | 2 | 3 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 12/Oct/15 | 17/Nov/15 |
| Plot |
| Attachment | CCF20112015_00003.jpg [ 106622 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
| Attachment | 26.11.15.png [ 107037 ] |
| Attachment | query with Swift.png [ 107155 ] |
| Attachment | 7.1.16.png [ 109010 ] |
| Priority | Agreed Date [ 26 ] | Low [ 22 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 465194 |
| Attachment | 10.2.16.png [ 110935 ] |
| Attachment | 10.2.16.png [ 110936 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Nikki Curtis [ nikkic ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Nikki Curtis [ nikkic ] | Debbie Bartlett [ debbieb ] |
| Attachment | screenshot-6.png [ 116969 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Nikki Milling [ nikkim ] |
| Times Scheduled | 3 | 4 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Attachment | screenshot-7.png [ 119029 ] |
| Priority | Low [ 22 ] | High [ 23 ] |
| Responsibility | Goodwill [ 10046 ] | Manufacturer Attending [ 10045 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Assignee | Nikki Milling [ nikkim ] | Debbie Bartlett [ debbieb ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-8.png [ 119786 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 4 | 5 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
| Attachment | email to Craig at Swift.png [ 122131 ] |
| Priority | High [ 23 ] | Over 8 Weeks [ 25 ] |
| Times Scheduled | 5 | 6 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Plot |
| Plot | .. | Bur |
| Model | Burgundy | Burgundy 9 |
| Attachment | screenshot-9.png [ 124291 ] |
| Priority | Over 8 Weeks [ 25 ] | Agreed Date [ 26 ] |
| Work Scheduled | 17/Nov/15 | 12/Sep/16 |
| Reporter | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
| Times Scheduled | 6 | 7 |
| Status | Engineer Visit Rescheduled [ 10010 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 12/Sep/16 | 10/Oct/16 |
| Plot |
| Attachment | screenshot-10.png [ 130767 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Resolved [ 5 ] | Reopened [ 4 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Debbie Bartlett [ debbieb ] |
| Attachment | screenshot-11.png [ 132254 ] |
| Times Scheduled | 7 | 8 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 10/Oct/16 | 28/Nov/16 |
| Plot |
| Attachment | screenshot-12.png [ 133714 ] |
| Attachment | screenshot-13.png [ 135809 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Isabel Smith [ monica ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |