Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:018659H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:35x12
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ID Number:SBH004914
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Status Colour:
Complete
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Stock_Number:31228
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Times Scheduled:1
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Park_Company:Sand le Mere holiday Village
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Park_Postcode:HU12 0JN
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Park_Phone:01964 676313
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Park_Email:sales@sand-le-mere.co.uk
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Park_Code:SAND21
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Additional Contact Details:Mr kevin Postill
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
7m 42s | 1 | Adrienne Barwell (Inactive) | 14/Sep/15 4:26 PM | |||||
|
6d 23h 20m | 1 | Adrienne Barwell (Inactive) | 22/Sep/15 11:30 AM | |||||
|
45d 23h 18m | 2 | Claire Folland | 06/Nov/15 2:05 PM | |||||
|
4s | 1 | Claire Folland | 06/Nov/15 2:05 PM | |||||
|
10s | 1 | Claire Folland | 06/Nov/15 2:06 PM | |||||
|
7s | 1 | Claire Folland | 06/Nov/15 2:06 PM | |||||
|
32d 19h 12m | 1 | Adrienne Barwell (Inactive) | 09/Dec/15 9:18 AM | |||||
|
9d 2h 3m | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 11:21 AM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 11:22 AM | |||||
|
44s | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 11:22 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Attachment | screenshot-4.png [ 108573 ] |
| Status | Parts Recieved [ 10003 ] | Resolved [ 5 ] |
| Resolution | Completed [ 1 ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot | ||
| Parts in | 04/Dec/15 11:21 AM |
| Attachment | Update from Reece.png [ 108572 ] |
I have chased Reece to see whether they have sent a table to the site yet, awaiting his response
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Reece to see whether they have sent a table to the site yet, awaiting his response
| Attachment | chase for Reece.png [ 108541 ] |
| Attachment | Completion by Swift.png [ 107843 ] |
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
The enigneers worksheet shows that they need a re-visit for the table
Show
Adrienne Barwell (Inactive)
added a comment - The enigneers worksheet shows that they need a re-visit for the table
Swift have advised this is complete, I have checked the connect system and the engineers report is not showing yet, I will check again tomorrow.
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised this is complete, I have checked the connect system and the engineers report is not showing yet, I will check again tomorrow.
| Attachment | Completion by Swift.png [ 106838 ] |
| Attachment | Completion by Swift.png [ 106835 ] |
| Assignee | Karen Watson [ karenw ] | Adrienne Barwell [ adrienne ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Nov/15 | |
| Plot |
spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
Show
Claire Folland
added a comment - spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
Show
Claire Folland
added a comment - spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
Fran from the park has phoned chasing all the outstanding issues, her customers are very annoyed with how long swift are taking and would like updates asap, one is actually going to make a formal complaint to the finance company. tried to call swift but it keeps saying i have dialled the wrong number,
Show
Claire Folland
added a comment - Fran from the park has phoned chasing all the outstanding issues, her customers are very annoyed with how long swift are taking and would like updates asap, one is actually going to make a formal complaint to the finance company. tried to call swift but it keeps saying i have dialled the wrong number,
Picture received - just waiting on further info. on swift-9153 then can resubmit claim.
Show
Karen Watson (Inactive)
added a comment - - edited Picture received - just waiting on further info. on swift-9153 then can resubmit claim.
| Attachment | 9151 Dining table.jpg [ 103877 ] |
Fran sent me an email with pictures attached but none of them corresponded with the 3x pictures I have requested. Called and advised Fran, she assured me she will get the pictures to us soon.
Show
Karen Watson (Inactive)
added a comment - Fran sent me an email with pictures attached but none of them corresponded with the 3x pictures I have requested. Called and advised Fran, she assured me she will get the pictures to us soon.
Updated park
Show
Karen Watson (Inactive)
added a comment - Updated park
| Attachment | Update to park.jpg [ 103528 ] |
I have contacted the site and await their response
Show
Adrienne Barwell (Inactive)
added a comment - I have contacted the site and await their response
| Attachment | screenshot-3.jpg [ 101694 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
Swift would like to know which table we are talking about and a photograph
Show
Adrienne Barwell (Inactive)
added a comment - Swift would like to know which table we are talking about and a photograph
| Attachment | screenshot-2.jpg [ 101163 ] |
Updated the site
Show
Adrienne Barwell (Inactive)
added a comment - Updated the site
Submitted to Swift awaiting processing
Show
Adrienne Barwell (Inactive)
added a comment - Submitted to Swift awaiting processing
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| ID Number | SBH004914 |
| Additional Contact Details | Fran Midgley <Fran.Midgley@sand-le-mere.co.uk | Mr kevin Postill |
The customer has confirmed this unit is at Sand le Mere holiday Village
Show
Adrienne Barwell (Inactive)
added a comment - The customer has confirmed this unit is at Sand le Mere holiday Village
| Park_Postcode | TR8 5EW | HU12 0JN |
| Park_Email | rob.lomas@trevella.co.uk | Fran.Midgley@sand-le-mere.co.uk |
| Park_Phone | 01637 830308 | 01964 676313 |
| Park_Code | TREV06 | SAND21 |
| Park_Address2 | Crantock | Southfield lane |
| Park_City | Newquay | Tunstall |
| Park_Address | Trevella Caravan Park | Sand le Mere holiday Village (Trevella) |
| Park_Company | Trevella Caravan Park | Sand le Mere holiday Village |
| Attachment | screenshot-1.jpg [ 101108 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Karen Watson [ karenw ] |
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
I have asked the site to confirm their full address
Show
Adrienne Barwell (Inactive)
added a comment - I have asked the site to confirm their full address
SAND-LE-MERE CARAVAN PARK LTD
Southfield Lane
Tunstall
HULL
North Humberside
HU12 0JF
Southfield Lane
Tunstall
HULL
North Humberside
HU12 0JF
Show
Adrienne Barwell (Inactive)
added a comment - SAND-LE-MERE CARAVAN PARK LTD
Southfield Lane
Tunstall
HULL
North Humberside
HU12 0JF
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | TR8 5EW | |
| Park_Email | rob.lomas@trevella.co.uk | |
| Park_Phone | 01637 830308 | |
| Park_Code | TREV06 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Crantock | |
| Park_City | Newquay | |
| Park_Address | Trevella Caravan Park |
Looking on the order history a table was ordered on 04/11/2015 and was delivered to Sand Le Mere Holiday Village on 07/12/15
Thanks,
Reece