Details
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Type:
Toilet/Shower (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Hire_or_Retail:Retail
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Serial:018659H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:35x12
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ID Number:SBH004914
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Status Colour:
Complete
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Stock_Number:31228
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Times Scheduled:1
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Park_Company:Sand le Mere holiday Village
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Park_Postcode:HU12 0JN
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Park_Phone:01964 676313
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Park_Email:sales@sand-le-mere.co.uk
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Park_Code:SAND21
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Additional Contact Details:Mr kevin Postill
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) |
Activity
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- Comments
- History
- Activity
- Transitions
- Stateoscope
I have asked the site to confirm their full address
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Adrienne Barwell (Inactive)
added a comment - I have asked the site to confirm their full address
The customer has confirmed this unit is at Sand le Mere holiday Village
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Adrienne Barwell (Inactive)
added a comment - The customer has confirmed this unit is at Sand le Mere holiday Village
Submitted to Swift awaiting processing
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Adrienne Barwell (Inactive)
added a comment - Submitted to Swift awaiting processing
Updated the site
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Adrienne Barwell (Inactive)
added a comment - Updated the site
Swift would like to know which table we are talking about and a photograph
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Adrienne Barwell (Inactive)
added a comment - Swift would like to know which table we are talking about and a photograph
I have contacted the site and await their response
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Adrienne Barwell (Inactive)
added a comment - I have contacted the site and await their response
Updated park
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Karen Watson (Inactive)
added a comment - Updated park
Fran sent me an email with pictures attached but none of them corresponded with the 3x pictures I have requested. Called and advised Fran, she assured me she will get the pictures to us soon.
Show
Karen Watson (Inactive)
added a comment - Fran sent me an email with pictures attached but none of them corresponded with the 3x pictures I have requested. Called and advised Fran, she assured me she will get the pictures to us soon.
Picture received - just waiting on further info. on swift-9153 then can resubmit claim.
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Karen Watson (Inactive)
added a comment - - edited Picture received - just waiting on further info. on swift-9153 then can resubmit claim.
Fran from the park has phoned chasing all the outstanding issues, her customers are very annoyed with how long swift are taking and would like updates asap, one is actually going to make a formal complaint to the finance company. tried to call swift but it keeps saying i have dialled the wrong number,
Show
Claire Folland
added a comment - Fran from the park has phoned chasing all the outstanding issues, her customers are very annoyed with how long swift are taking and would like updates asap, one is actually going to make a formal complaint to the finance company. tried to call swift but it keeps saying i have dialled the wrong number,
spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
Show
Claire Folland
added a comment - spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
Show
Claire Folland
added a comment - spoke to Reece, he has advised the engineer is attending wc 16-11-15, phoned Fran to advise
Swift have advised this is complete, I have checked the connect system and the engineers report is not showing yet, I will check again tomorrow.
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Adrienne Barwell (Inactive)
added a comment - Swift have advised this is complete, I have checked the connect system and the engineers report is not showing yet, I will check again tomorrow.
The enigneers worksheet shows that they need a re-visit for the table
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Adrienne Barwell (Inactive)
added a comment - The enigneers worksheet shows that they need a re-visit for the table
I have chased Reece to see whether they have sent a table to the site yet, awaiting his response
Show
Adrienne Barwell (Inactive)
added a comment - I have chased Reece to see whether they have sent a table to the site yet, awaiting his response
Reece has advised: Hi Adrianne,
Looking on the order history a table was ordered on 04/11/2015 and was delivered to Sand Le Mere Holiday Village on 07/12/15
Thanks,
Reece
Looking on the order history a table was ordered on 04/11/2015 and was delivered to Sand Le Mere Holiday Village on 07/12/15
Thanks,
Reece
Show
Adrienne Barwell (Inactive)
added a comment - Reece has advised: Hi Adrianne,
Looking on the order history a table was ordered on 04/11/2015 and was delivered to Sand Le Mere Holiday Village on 07/12/15
Thanks,
Reece
Southfield Lane
Tunstall
HULL
North Humberside
HU12 0JF