Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:108
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Hire_or_Retail:Retail
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Serial:015665h
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Model:Burgundy
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Year:2014
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Size:35x12
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ID Number:sbh004910 / SBH006633
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Status Colour:
Complete
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Stock_Number:30269
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Times Scheduled:2
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Park_Company:Oaklands Park
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Park_Postcode:PL13 2JS
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Park_Contact:Nicky
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Park_Phone:07342939494
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Park_Email:Info@Oaklands-Park.co.uk
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Park_Code:AOK01
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Claire Folland | |
2. |
Update Customer | |
Complete | Karen Watson (Inactive) |
Activity
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Claire Folland
added a comment -
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reported to us by Pete at the park
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Claire Folland
added a comment - reported to us by Pete at the park
I have spoken with Adrienne and we both agree that the two reported issues are linked. I have emailed Rachael at swift asking her to re-look at this. She has advised over the phone that she will re look at it but dose not agree that it is a manufacturing issue. Call Time 11.12.53 am
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Debbie Bartlett (Inactive)
added a comment - I have spoken with Adrienne and we both agree that the two reported issues are linked. I have emailed Rachael at swift asking her to re-look at this. She has advised over the phone that she will re look at it but dose not agree that it is a manufacturing issue. Call Time 11.12.53 am
Helen called again today and said Debbie had left a message on her phone- I said we would email her as soon as we have any more news and we really do need some photos to give to swift before they will re look at it. She said she would get some and email them over.
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Charleen Sibley
added a comment - - edited Helen called again today and said Debbie had left a message on her phone- I said we would email her as soon as we have any more news and we really do need some photos to give to swift before they will re look at it. She said she would get some and email them over.
Rachael had phoned to say that they would no longer be covering this issue due to the van being out of warranty. She ahs also emailed me stating this see screen shot attached.
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Isabel Smith (Inactive)
added a comment - Rachael had phoned to say that they would no longer be covering this issue due to the van being out of warranty. She ahs also emailed me stating this see screen shot attached.
I have emailed the park to let them know that the issue has been rejected by swift as the van is out of warranty - email attached.
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Charleen Sibley
added a comment - I have emailed the park to let them know that the issue has been rejected by swift as the van is out of warranty - email attached.
Received an email from Helen (see attached) but she also called up (10:31) wanting to know an answer into how long doors and windows warranty is. I said I would contact Swift and find out for her and call her back.
I rang Swift (10:34) and spoke to Rachael. She looked into this and confirmed that the van was bought in 2015 and they attended to an issue a month after that as it was in warranty but now is out of warranty as she said it the whole van has a 1 year warranty.
I called Helen back (10:41) and told her this. She wasn't very happy with this and thinks it should have a bigger warranty time and will talk to management about this and get back to us with how they want to move forward. Will close this off for the time being.
I rang Swift (10:34) and spoke to Rachael. She looked into this and confirmed that the van was bought in 2015 and they attended to an issue a month after that as it was in warranty but now is out of warranty as she said it the whole van has a 1 year warranty.
I called Helen back (10:41) and told her this. She wasn't very happy with this and thinks it should have a bigger warranty time and will talk to management about this and get back to us with how they want to move forward. Will close this off for the time being.
Show
Summer Stangroom (Inactive)
added a comment - Received an email from Helen (see attached) but she also called up (10:31) wanting to know an answer into how long doors and windows warranty is. I said I would contact Swift and find out for her and call her back.
I rang Swift (10:34) and spoke to Rachael. She looked into this and confirmed that the van was bought in 2015 and they attended to an issue a month after that as it was in warranty but now is out of warranty as she said it the whole van has a 1 year warranty.
I called Helen back (10:41) and told her this. She wasn't very happy with this and thinks it should have a bigger warranty time and will talk to management about this and get back to us with how they want to move forward. Will close this off for the time being.