Details
-
Type:
Blinds (8 Weeks)
-
Status: Complete
-
Priority:
High
-
Resolution: Completed
-
Labels:None
-
Part Number:1717438
-
Responsibility:RTM
-
Plot:E1
-
Serial:016133H
-
Model:Chamonix
-
Size:41x12
-
ID Number:sbh003334 SBH004928
-
Status Colour:
Complete
-
Stock_Number:30330
-
Times Scheduled:1
-
Park_Company:Holiday Resort Unity
-
Park_Postcode:TA8 2RB
-
Park_Contact:Elly Peters
-
Park_Phone:01278 751602
-
Park_Email:
-
Park_Code:UNIT01
-
Park_Key_Account:Yes
-
SLA Status:
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
27s | 1 | Nikki Milling (Inactive) | 08/Sep/15 8:22 AM | |||||
|
1s | 1 | Nikki Milling (Inactive) | 08/Sep/15 8:22 AM | |||||
|
4s | 1 | Nikki Milling (Inactive) | 08/Sep/15 8:22 AM | |||||
|
3s | 1 | Nikki Milling (Inactive) | 08/Sep/15 8:22 AM | |||||
|
22d 4h 12m | 1 | Adrienne Barwell (Inactive) | 30/Sep/15 12:35 PM | |||||
|
4h 8m | 1 | Adrienne Barwell (Inactive) | 30/Sep/15 4:43 PM | |||||
|
13s | 2 | Adrienne Barwell (Inactive) | 30/Sep/15 4:43 PM | |||||
|
15s | 2 | Adrienne Barwell (Inactive) | 30/Sep/15 4:44 PM | |||||
|
53d 19h 51m | 1 | Claire Folland | 23/Nov/15 11:35 AM | |||||
|
17s | 1 | Claire Folland | 23/Nov/15 11:35 AM | |||||
|
5s | 1 | Claire Folland | 23/Nov/15 11:35 AM | |||||
|
5s | 1 | Claire Folland | 23/Nov/15 11:35 AM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Claire Folland [ claire ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | . |
Hide
Claire Folland
added a comment -
Permalink
no invoice require, eltheringtons attended
Show
Claire Folland
added a comment - no invoice require, eltheringtons attended
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
Stacey has advised all warranty work has now been completed
Show
Claire Folland
added a comment - Stacey has advised all warranty work has now been completed
| Attachment | screenshot-5.png [ 106791 ] |
Updated Stacey over the phone, she will check with Joe as she is unsure how to update the customer, she does not understand what bridge was closed
Show
Claire Folland
added a comment - Updated Stacey over the phone, she will check with Joe as she is unsure how to update the customer, she does not understand what bridge was closed
Phoned Rea to advise that Unity are on the phone and have said that Elthringtons have not been out to the site. Rea put me on hold while speaking to Elthringtons.
Elthringtons advised there engineer was unable to attend this week, something about a bridge being closed they will prioritize this for Monday/ Tuesday next week
Elthringtons advised there engineer was unable to attend this week, something about a bridge being closed they will prioritize this for Monday/ Tuesday next week
Show
Adrienne Barwell (Inactive)
added a comment - Phoned Rea to advise that Unity are on the phone and have said that Elthringtons have not been out to the site. Rea put me on hold while speaking to Elthringtons.
Elthringtons advised there engineer was unable to attend this week, something about a bridge being closed they will prioritize this for Monday/ Tuesday next week
Did not hear back from Stacey, have phoned her and she has now heard back from the customer, he has advised they can go ahead with the glass but they must not damage his van or decking in anyway, Stacey will speak to Joe to see if anyone can go to the van with the engineer
Show
Claire Folland
added a comment - Did not hear back from Stacey, have phoned her and she has now heard back from the customer, he has advised they can go ahead with the glass but they must not damage his van or decking in anyway, Stacey will speak to Joe to see if anyone can go to the van with the engineer
spoke to Satcey, advised Eltheringtons are due to attend wed/thur, its in his best interest to let them replace the glass, i do not think swift are able to cancel, she will Speak to Joe and send the customer another email
Show
Claire Folland
added a comment - spoke to Satcey, advised Eltheringtons are due to attend wed/thur, its in his best interest to let them replace the glass, i do not think swift are able to cancel, she will Speak to Joe and send the customer another email
spoke to Darren, he does not see what the customer will gain from cancelling as we really want to get everything completed, he has advised me to ring Stacey and advise Swift can not cancel, it is in his best interest to let it happen this week, tried to call Stacey but no answer
Show
Claire Folland
added a comment - spoke to Darren, he does not see what the customer will gain from cancelling as we really want to get everything completed, he has advised me to ring Stacey and advise Swift can not cancel, it is in his best interest to let it happen this week, tried to call Stacey but no answer
Stacey has phoned this morning regarding Eltheringtons visiting this week, she has had a message from Joe who has spoken to Mr Munday, he is thinking he does not want the window done until next season, Stacey has emailed Mr Munday as she is not allowed to call him due to him being in meetings all day, have said i will ring Rea to find out what day it will be, spoke to Rea, she has advised they will be there either Wed afternoon or thursday, she can not cancel this as they have made the glass for it.
Show
Claire Folland
added a comment - Stacey has phoned this morning regarding Eltheringtons visiting this week, she has had a message from Joe who has spoken to Mr Munday, he is thinking he does not want the window done until next season, Stacey has emailed Mr Munday as she is not allowed to call him due to him being in meetings all day, have said i will ring Rea to find out what day it will be, spoke to Rea, she has advised they will be there either Wed afternoon or thursday, she can not cancel this as they have made the glass for it.
Rea from Swift has phoned to check that Helen has rung me with the visit information
Show
Adrienne Barwell (Inactive)
added a comment - Rea from Swift has phoned to check that Helen has rung me with the visit information
I have updated the site
Show
Adrienne Barwell (Inactive)
added a comment - I have updated the site
Helen has confirmed that Elthringtons are attending w/c 5/10/15
Show
Adrienne Barwell (Inactive)
added a comment - Helen has confirmed that Elthringtons are attending w/c 5/10/15
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 05/Oct/15 | |
| Plot |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Status | Parts on reorder [ 10009 ] | Parts Recieved [ 10003 ] |
| Plot |
| Attachment | screenshot-4.jpg [ 102470 ] |
| Priority | Normal [ 21 ] | High [ 23 ] |
I have spoken to Helen at Swift, she will ring the supplier and find out when they are likely to attend and she will give me a call back this afternoon
Show
Adrienne Barwell (Inactive)
added a comment - I have spoken to Helen at Swift, she will ring the supplier and find out when they are likely to attend and she will give me a call back this afternoon
I have phoned Rea at Swift but there was no response
I have phoned Rea's mobile and left a message for her on it - awaiting response
I have phoned Rea's mobile and left a message for her on it - awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Rea at Swift but there was no response
I have phoned Rea's mobile and left a message for her on it - awaiting response
This is still not showing up on the Swift connect referrals list
Show
Adrienne Barwell (Inactive)
added a comment - This is still not showing up on the Swift connect referrals list
| Status | Engineer Scheduled [ 10000 ] | Parts on reorder [ 10009 ] |
| Order No | AS9394/5035 |
I have e-mailed Rea to confirm our conversation today.
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Rea to confirm our conversation today.
| Attachment | screenshot-3.jpg [ 102283 ] |
The customer has threatened legal action and requested compensation from the site. I have asked Rea to find out when Elthringtons will be attending so that we can update them.
Show
Adrienne Barwell (Inactive)
added a comment - The customer has threatened legal action and requested compensation from the site. I have asked Rea to find out when Elthringtons will be attending so that we can update them.
| Attachment | screenshot-2.jpg [ 102282 ] |
| Work Scheduled | 09/Sep/15 |
| Assignee | Nikki Milling [ nikkim ] | Claire Folland [ claire ] |
This has been referred to the supplier.
Show
Adrienne Barwell (Inactive)
added a comment - This has been referred to the supplier.
| Responsibility | Undecided [ 10040 ] | RTM [ 10043 ] |
Sarah phoned wanting to know which glass panel this is, Steve is up in the workshop will double check
Show
Claire Folland
added a comment - Sarah phoned wanting to know which glass panel this is, Steve is up in the workshop will double check
Stacey has emailed picture but it is part of an email, submitted new claim into swift
Show
Claire Folland
added a comment - Stacey has emailed picture but it is part of an email, submitted new claim into swift
| ID Number | sbh003334 | sbh003334 SBH004928 |
| Project | Good Will [ 10454 ] | Swift [ 10018 ] |
| Key |
|
|
| Workflow | Pre-Owned Ver 2.5 [ 168997 ] | Manufacturers ver 2.2 [ 169514 ] |
| Responsibility | Undecided [ 10040 ] | |
| Times Scheduled | 1 | 0 |
| Attachment | screenshot-1.jpg [ 101432 ] |
Phoned Steve, he has advised this is the side window near the door, the mark is actually between the panes of glass, Ade has spoken to Rea as this should be a warranty issue, Rea has agreed if we put a warranty in for her attention she will forward it to Eltheringtons, she will need a photo, phoned Stacey and updated her on all the outstanding issues
Show
Claire Folland
added a comment - Phoned Steve, he has advised this is the side window near the door, the mark is actually between the panes of glass, Ade has spoken to Rea as this should be a warranty issue, Rea has agreed if we put a warranty in for her attention she will forward it to Eltheringtons, she will need a photo, phoned Stacey and updated her on all the outstanding issues
| Summary | Hallway door has a scratch - the scratch is between the glass panels on this one. | doorside of van the scratch is between the glass panels on this one. |
I can't make sense of the notes from Steve, I will speak to him when he comes into the office
Show
Adrienne Barwell (Inactive)
added a comment - I can't make sense of the notes from Steve, I will speak to him when he comes into the office
| Attachment | CCF11092015_00000.jpg [ 100946 ] | |
| Attachment | CCF11092015_00001.jpg [ 100947 ] |
| Attachment | CCF11092015_00002.jpg [ 100944 ] |
Steve has advised that this is not the hallway door (see other worksheet)
Show
Adrienne Barwell (Inactive)
added a comment - Steve has advised that this is not the hallway door (see other worksheet)
Call from David Munday (Customer) while steve was on site. He has had enough of Unity and has asked for us to deal with him directly. Said i would email him my details which i have done and then i wil lupdate him as soon as i get paper work back from Steve.
Show
Nikki Milling (Inactive)
added a comment - - edited Call from David Munday (Customer) while steve was on site. He has had enough of Unity and has asked for us to deal with him directly. Said i would email him my details which i have done and then i wil lupdate him as soon as i get paper work back from Steve.
| Times Scheduled | 1 | |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Quotation accepted [ 10008 ] | Parts ordered [ 3 ] |
| Status | Quotation supplied [ 10007 ] | Quotation accepted [ 10008 ] |
| Field | Original Value | New Value |
|---|---|---|
| Status | Awaiting Quote [ 10006 ] | Quotation supplied [ 10007 ] |
Have issued worksheet for steve to assess and take photos as he is going today.
Show
Nikki Milling (Inactive)
added a comment - Have issued worksheet for steve to assess and take photos as he is going today.