Details
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Type:
Plumbing (3 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:SurfBay Attending
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Serial:016133h
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Manufacturer:swift
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Model:chamonix
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Year:2015
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Size:41x12
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ID Number:SBH004947
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Status Colour:
Complete
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Stock_Number:30330
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Times Scheduled:2
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Park_Company:Holiday Resort Unity
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Park_Postcode:TA8 2RB
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Park_Contact:Elly Peters
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Park_Phone:01278 751602
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Park_Email:
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Park_Code:UNIT01
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Park_Key_Account:Yes
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SLA Status:
1. |
Update Customer |  |
Complete | Adrienne Barwell (Inactive) |
Activity
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Nikki Milling [ nikkim ] | Adrienne Barwell [ adrienne ] |
| Part Number | 9835836 x2 |
| ID Number | SBH004889 | SBH004947 |
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Adrienne Barwell (Inactive)
added a comment -
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Reported today by Unity.
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Adrienne Barwell (Inactive)
added a comment - Reported today by Unity.
I have spoken to Rea about this issue and she would like us to attend
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Adrienne Barwell (Inactive)
added a comment - I have spoken to Rea about this issue and she would like us to attend
| Issue Type | Ext Doors & Windows (4 weeks) [ 4 ] | Plumbing (3 weeks) [ 45 ] |
| Parts ordered | 24/Sep/15 12:21 PM |
| Order No | SBH003469 |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
worksheet issued
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Adrienne Barwell (Inactive)
added a comment - worksheet issued
| Attachment | plumbing.jpg [ 102298 ] |
| Attachment | screenshot-7.jpg [ 102304 ] |
Note: the customer has other issues on this unit and really fed up with the delay. He needs this sorted asap, he has asked the site for £7000.00 in compensation
Show
Adrienne Barwell (Inactive)
added a comment - Note: the customer has other issues on this unit and really fed up with the delay. He needs this sorted asap, he has asked the site for £7000.00 in compensation
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
Authorised by Swift on 29th @ 12.46
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Adrienne Barwell (Inactive)
added a comment - Authorised by Swift on 29th @ 12.46
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 02/Oct/15 | |
| Plot |
Steve attending on Friday 2nd October
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Adrienne Barwell (Inactive)
added a comment - Steve attending on Friday 2nd October
| Attachment | SKM_C224e15100708471.pdf [ 102836 ] |
Steve advised that he renewed the washers in the plumbing under the sink, nothing has been cut too short and all parts are correct and it no longer leaks. However, under the van the waste pipe is not supported and is hanging down which with the weight of the water, therefore plumbing is pulling the joints apart under the sink allowing it to leak.
Show
Adrienne Barwell (Inactive)
added a comment - Steve advised that he renewed the washers in the plumbing under the sink, nothing has been cut too short and all parts are correct and it no longer leaks. However, under the van the waste pipe is not supported and is hanging down which with the weight of the water, therefore plumbing is pulling the joints apart under the sink allowing it to leak.
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
I have phoned Steve to see whether he supported the plumbing under the unit, he confirmed that he had spoken to Stacey about it and she was organising for it to be done.
Show
Adrienne Barwell (Inactive)
added a comment - I have phoned Steve to see whether he supported the plumbing under the unit, he confirmed that he had spoken to Stacey about it and she was organising for it to be done.
| Attachment | SKM_C224e15100708471.pdf [ 102838 ] |
| Attachment | SKM_C224e15100708471.pdf [ 102838 ] |
Invoiced and requested payment from Swift
464212
464212
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Ellie W (Inactive)
added a comment - Invoiced and requested payment from Swift
464212
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Invoice Number | 464212 |
Waiting on Swift Credit note
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Ellie W (Inactive)
added a comment - Waiting on Swift Credit note
Still awaiting swift credit note
Show
Ellie W (Inactive)
added a comment - Still awaiting swift credit note
This is showing as having been credited on the connect system
Credit Note No: 1613138
Credit Note No: 1613138
Show
Ellie W (Inactive)
added a comment - This is showing as having been credited on the connect system
Credit Note No: 1613138
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 4s | 1 | Adrienne Barwell (Inactive) | 28/Sep/15 4:25 PM | |||||
|
1d 20h 4m | 1 | Adrienne Barwell (Inactive) | 30/Sep/15 12:30 PM | |||||
|
1m 12s | 1 | Adrienne Barwell (Inactive) | 30/Sep/15 12:31 PM | |||||
|
14s | 1 | Adrienne Barwell (Inactive) | 30/Sep/15 12:31 PM | |||||
|
6d 21h 19m | 1 | Adrienne Barwell (Inactive) | 07/Oct/15 9:51 AM | |||||
|
1d 1h 49m | 1 | temp | 08/Oct/15 11:41 AM | |||||
|
97d 4h 56m | 1 | temp | 13/Jan/16 3:37 PM | |||||
|
5s | 1 | temp | 13/Jan/16 3:37 PM |
