Details
-
Type:
Hob (2 Weeks)
-
Status: Complete
-
Priority:
Low
-
Resolution: Completed
-
Labels:None
-
Responsibility:SurfBay Attending
-
Plot:31
-
Serial:016361h
-
Manufacturer:Swift
-
Model:Burgundy
-
Year:2015
-
Size:35x12
-
ID Number:SBH005001
-
Status Colour:
Complete
-
Stock_Number:30319
-
Times Scheduled:2
-
Park_Company:Webland Farm Holiday Park
-
Park_Postcode:TQ10 9EX
-
Park_Contact:Claire
-
Park_Phone:01364 73273 - 07886868374
-
Park_Email:Weblandclaire@gmail.com
-
Park_Code:WEBL01
-
Park_Key_Account:No
-
SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Karen Watson (Inactive) | |
2. |
Update Customer | |
Complete | Karen Watson (Inactive) |
Activity
Hide
Karen Watson (Inactive)
added a comment - - edited
Permalink
Sharon at park reported issue. Submitted to Swift.
Show
Karen Watson (Inactive)
added a comment - - edited Sharon at park reported issue. Submitted to Swift.
Swift have rejected claim saying van is out of warranty however our records show the van was only delivered in August 2015. Query sent to Rea.
Show
Karen Watson (Inactive)
added a comment - Swift have rejected claim saying van is out of warranty however our records show the van was only delivered in August 2015. Query sent to Rea.
Swift advise van out of warranty as commission date entered as Sept. 2014. This is definately incorrect as van has been on Winkleigh showground since October 2014 and was only delivered to park in August 2015. Replied to Reece's email and asked if commission date can be corrected and this issue attended to?
Show
Karen Watson (Inactive)
added a comment - Swift advise van out of warranty as commission date entered as Sept. 2014. This is definately incorrect as van has been on Winkleigh showground since October 2014 and was only delivered to park in August 2015. Replied to Reece's email and asked if commission date can be corrected and this issue attended to?
Further email from Reece at Swift - attached copy of original transporter document showing Surf Bay had arranged transport for 05.08.15 with Mayflower however this was cancelled at the last minute as the park decided to use their own transporter. The park have confirmed to me the van was actually delivered to them on 11.08.15 and the new owner took over on the 29.08.15 therefore requested that he please arrange to have commission date corrected.
Show
Karen Watson (Inactive)
added a comment - Further email from Reece at Swift - attached copy of original transporter document showing Surf Bay had arranged transport for 05.08.15 with Mayflower however this was cancelled at the last minute as the park decided to use their own transporter. The park have confirmed to me the van was actually delivered to them on 11.08.15 and the new owner took over on the 29.08.15 therefore requested that he please arrange to have commission date corrected.
Email from Reece advising that he has corrected the commission date now and that I should resubmit claim.
Show
Karen Watson (Inactive)
added a comment - Email from Reece advising that he has corrected the commission date now and that I should resubmit claim.
Resubmitted claim to Swift
Show
Karen Watson (Inactive)
added a comment - Resubmitted claim to Swift
Parts on order. Connect shows parts expected w/c 02.11.15
Show
Karen Watson (Inactive)
added a comment - Parts on order. Connect shows parts expected w/c 02.11.15
recieved replacement pop up waste, issued worksheet
Show
Claire Folland
added a comment - recieved replacement pop up waste, issued worksheet
Keith attending
Show
Adrienne Barwell (Inactive)
added a comment - Keith attending
worksheet attached
"changed seal but could not test because van drained down for the winter"
"changed seal but could not test because van drained down for the winter"
Show
Ella Simmonds (Inactive)
added a comment - worksheet attached
"changed seal but could not test because van drained down for the winter"
Invoiced - 464737
Requested payment on swift
Requested payment on swift
Show
Ellie W (Inactive)
added a comment - Invoiced - 464737
Requested payment on swift
This is showing as credited on the connect system
Credit Note No: 1623965
Credit Note No: 1623965
Show
Ellie W (Inactive)
added a comment - This is showing as credited on the connect system
Credit Note No: 1623965