Details
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Type:
Roof (8 Weeks)
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Status: Complete
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Priority:
Normal
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Marigold 9
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Hire_or_Retail:Retail
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Serial:017514H
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Manufacturer:Swift
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Model:Biarritz
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Year:2015
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Size:38x12x2
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ID Number:sbh005010
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Status Colour:
Complete
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Stock_Number:30408
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Times Scheduled:1
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Park_Company:Oakdene Forest Park
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Park_Postcode:BH24 2RZ
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Park_Phone:01202 865601
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Park_Email:Leanne.Buckingham@shorefield.co.uk
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Park_Code:OAKD02
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Additional Contact Details:sold to Mr & Mrs Jones on 12.9.15 post code TN39 5EE
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Park_Key_Account:Yes
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SLA Status:
1. |
Update Customer |  |
Complete | Adrienne Barwell (Inactive) | |
2. |
Patio door catch - faulty | |
Complete | Adrienne Barwell (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
4m 9s | 1 | Adrienne Barwell (Inactive) | 27/Oct/15 3:26 PM | |||||
|
2d 51m | 1 | Karen Watson (Inactive) | 29/Oct/15 4:17 PM | |||||
|
3d 18h 30m | 1 | Adrienne Barwell (Inactive) | 02/Nov/15 10:48 AM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 02/Nov/15 10:48 AM | |||||
|
28d 4h 14m | 1 | Adrienne Barwell (Inactive) | 30/Nov/15 3:02 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 30/Nov/15 3:03 PM | |||||
|
7s | 1 | Adrienne Barwell (Inactive) | 30/Nov/15 3:03 PM | |||||
|
5s | 1 | Adrienne Barwell (Inactive) | 30/Nov/15 3:03 PM | |||||
|
3m 11s | 1 | Adrienne Barwell (Inactive) | 30/Nov/15 3:06 PM | |||||
|
15s | 1 | Adrienne Barwell (Inactive) | 30/Nov/15 3:06 PM | |||||
|
8d 17h 50m | 1 | Adrienne Barwell (Inactive) | 09/Dec/15 8:56 AM |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
| Status | Complete [ 6 ] | Complete [ 6 ] |
| Resolution | Completed [ 1 ] |
| Resolution | Completed [ 1 ] | |
| Status | Reopened [ 4 ] | Complete [ 6 ] |
| Attachment | updated the site.png [ 107338 ] |
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
The engineer has confirmed that their is no water ingress and this is 100 % condensation issue. I will update the site
Show
Adrienne Barwell (Inactive)
added a comment - The engineer has confirmed that their is no water ingress and this is 100 % condensation issue. I will update the site
| Attachment | completion engineers report.png [ 107335 ] |
| Attachment | Completion by Swift.png [ 106818 ] |
Swift have e-mailed to say that this is complete, however the engineers worksheet is not yet attached - I will check this again tomorrow
Show
Adrienne Barwell (Inactive)
added a comment - Swift have e-mailed to say that this is complete, however the engineers worksheet is not yet attached - I will check this again tomorrow
| Attachment | screenshot-7.png [ 106816 ] |
Andy from swift called to see if he can get access into this van today, called sight they do have a key for this van.
Called Andy back to say its ok.
Called Andy back to say its ok.
Show
Lorraine Pryor (Inactive)
added a comment - Andy from swift called to see if he can get access into this van today, called sight they do have a key for this van.
Called Andy back to say its ok.
I have updated both Sandra and Liam
Show
Adrienne Barwell (Inactive)
added a comment - I have updated both Sandra and Liam
| Attachment | screenshot-6.jpg [ 105120 ] |
Swift are scheduled to attend w/c 16/11/15
Show
Adrienne Barwell (Inactive)
added a comment - Swift are scheduled to attend w/c 16/11/15
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 16/Nov/15 | |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
Swift have acknowledged early warning.
Show
Karen Watson (Inactive)
added a comment - Swift have acknowledged early warning.
| Attachment | Email from Swift.jpg [ 104937 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Attachment | screenshot-6.jpg [ 104820 ] |
| Attachment | screenshot-6.jpg [ 104820 ] |
Craig has phoned to see if they have reported any damage resulting in the water ingress, I have advised not that I can tell but will contact the park to find out from them
Show
Adrienne Barwell (Inactive)
added a comment - Craig has phoned to see if they have reported any damage resulting in the water ingress, I have advised not that I can tell but will contact the park to find out from them
Kirsty has called from swift to ask where the water is coming in ade said that she thinks it coming in from the top, looked at photos and it does look like it coming in from the roof .
Kirsty said she has put this though to planning and hopefully they will get some out ASAP.
Kirsty said she has put this though to planning and hopefully they will get some out ASAP.
Show
Lorraine Pryor (Inactive)
added a comment - Kirsty has called from swift to ask where the water is coming in ade said that she thinks it coming in from the top, looked at photos and it does look like it coming in from the roof .
Kirsty said she has put this though to planning and hopefully they will get some out ASAP.
| Attachment | screenshot-5.jpg [ 104655 ] |
I have updated the handover details on the swift system
Show
Adrienne Barwell (Inactive)
added a comment - I have updated the handover details on the swift system
| Attachment | screenshot-4.jpg [ 104646 ] |
| Additional Contact Details | sold to Mr & Mrs Jones on 12.9.15 post code TN39 5EE |
| Attachment | screenshot-3.jpg [ 104624 ] |
Swift have asked me to convert this from an early warning to a claim, I have now done this
Show
Adrienne Barwell (Inactive)
added a comment - Swift have asked me to convert this from an early warning to a claim, I have now done this
| ID Number | sbh005010 |
I have e-mailed Liam to advise that this has been reported to Swift, I have asked him to confirm whether the unit is still a demo or whether it has been sold, if so I have asked him to provide the date of sale and customer name for our records. Awaiting response
Show
Adrienne Barwell (Inactive)
added a comment - I have e-mailed Liam to advise that this has been reported to Swift, I have asked him to confirm whether the unit is still a demo or whether it has been sold, if so I have asked him to provide the date of sale and customer name for our records. Awaiting response
| Attachment | screenshot-2.jpg [ 104612 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| Attachment | screenshot-1.jpg [ 104610 ] |
I have submitted this issue as a matter of urgnecy for Swift (early warning) awaiting their response
Show
Adrienne Barwell (Inactive)
added a comment - I have submitted this issue as a matter of urgnecy for Swift (early warning) awaiting their response
| Attachment | photo 1.jpg [ 104608 ] | |
| Attachment | photo 2.jpg [ 104609 ] |
Reported by Liam at Oakdene
Show
Adrienne Barwell (Inactive)
added a comment - Reported by Liam at Oakdene
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | BH24 2RZ | |
| Park_Phone | 01202 865601 | |
| Park_Code | OAKD02 | |
| Park_Key_Account | Yes | |
| Park_Address2 | St Leonards, Nr Ringwood | |
| Park_Address | Oakdene Forest Park |