Details
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Type:
Internal Doors (8 Weeks)
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Status: Complete
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Priority:
Agreed Date
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:Poppy 13
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Serial:018861h
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Manufacturer:Swift
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Model:Burgundy
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Year:2016
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Size:35x12
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ID Number:SBH005011
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Status Colour:
Complete
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Stock_Number:31585
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Times Scheduled:3
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Park_Company:Oakdene Forest Park
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Park_Postcode:BH24 2RZ
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Park_Phone:01202 865601
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Park_Email:Leanne.Buckingham@shorefield.co.uk
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Park_Code:OAKD02
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
17h 19m | 1 | Karen Watson (Inactive) | 28/Oct/15 8:52 AM | |||||
|
29d 2h 6m | 1 | Ella Simmonds (Inactive) | 26/Nov/15 10:59 AM | |||||
|
5d 23h 24m | 1 | Adrienne Barwell (Inactive) | 02/Dec/15 10:23 AM | |||||
|
19s | 1 | Adrienne Barwell (Inactive) | 02/Dec/15 10:23 AM | |||||
|
19s | 1 | Adrienne Barwell (Inactive) | 02/Dec/15 10:24 AM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 02/Dec/15 10:24 AM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 02/Dec/15 10:24 AM | |||||
|
15d 23h 10m | 1 | Adrienne Barwell (Inactive) | 18/Dec/15 9:35 AM | |||||
|
41d 1h 41m | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 11:17 AM | |||||
|
11d 5h 49m | 1 | Adrienne Barwell (Inactive) | 08/Feb/16 5:06 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 08/Feb/16 5:06 PM | |||||
|
3s | 1 | Adrienne Barwell (Inactive) | 08/Feb/16 5:07 PM | |||||
|
4s | 1 | Adrienne Barwell (Inactive) | 08/Feb/16 5:07 PM |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Ellie W [ temp ] |
Hide
Adrienne Barwell (Inactive)
added a comment -
Permalink
Work complete 1.2.16
Show
Adrienne Barwell (Inactive)
added a comment - Work complete 1.2.16
| Attachment | complete by Swift.png [ 110790 ] |
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 04/Jan/16 | 01/Feb/16 |
| Plot |
The swift system is now showing 1/2/16
Show
Adrienne Barwell (Inactive)
added a comment - The swift system is now showing 1/2/16
| Priority | Normal [ 21 ] | Agreed Date [ 26 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 04/Jan/16 | |
| Plot |
Swift confirmed that an engineer will visit the site to fix in the 1st week of Jan - customer updated
Show
Ella Simmonds (Inactive)
added a comment - Swift confirmed that an engineer will visit the site to fix in the 1st week of Jan - customer updated
Swift have issued a worksheet, but they have not scheduled the work
Show
Adrienne Barwell (Inactive)
added a comment - Swift have issued a worksheet, but they have not scheduled the work
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Ella Simmonds [ ellas ] | Adrienne Barwell [ adrienne ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Plot |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Responsibility | Undecided [ 10040 ] | Manufacturer Attending [ 10045 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | email to swift re plot no.png [ 107073 ] |
Swift emailed to ask what the plot number was - i replied and let them know - pls see attached
Show
Ella Simmonds (Inactive)
added a comment - Swift emailed to ask what the plot number was - i replied and let them know - pls see attached
| Attachment | screenshot-1.png [ 106933 ] |
Swift have authorised this claim. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Swift have authorised this claim. Screen shot attached.
| Attachment | message sent to swift to confirm their query.png [ 106869 ] |
I have messaged swift on their website and let them know that it has been sited and levelled and re submitted the claim
Show
Ella Simmonds (Inactive)
added a comment - I have messaged swift on their website and let them know that it has been sited and levelled and re submitted the claim
i have emailed the park to ask them this question
Show
Ella Simmonds (Inactive)
added a comment - i have emailed the park to ask them this question
| Attachment | email to sandra (park) to ask if it was sited and levelled.png [ 106867 ] |
 to ask if it was sited and levelled.png){kind=link}
Swift have queried this - asking for us to confirm whether the caravan was properly sited and levelled.
Show
Ella Simmonds (Inactive)
added a comment - Swift have queried this - asking for us to confirm whether the caravan was properly sited and levelled.
| Assignee | Karen Watson [ karenw ] | Ella Simmonds [ ellas ] |
| Attachment | Email from & reply to park.jpg [ 104631 ] |
| Status | Open [ 1 ] | Submitted [ 10001 ] |
Submitted to Swift & advised park accordingly.
Show
Karen Watson (Inactive)
added a comment - Submitted to Swift & advised park accordingly.
| ID Number | SBH005011 |
As cannot get hold of anyone at park to confirm if sold I will submit this as a demo on Pre Delivery Inspection.
Show
Karen Watson (Inactive)
added a comment - - edited As cannot get hold of anyone at park to confirm if sold I will submit this as a demo on Pre Delivery Inspection.
| Summary | Doors to Bathroom & Bedroom 2 | Doors to Bathroom & Bedroom 2 scraping on the door trims |
Email received from park reporting faults. Also reported items missing which will be chargeable so I have forwarded those to Lorraine to deal.
Show
Karen Watson (Inactive)
added a comment - - edited Email received from park reporting faults. Also reported items missing which will be chargeable so I have forwarded those to Lorraine to deal.
| Attachment | Email from park.jpg [ 104613 ] |
| Field | Original Value | New Value |
|---|---|---|
| Issue Type | Exterior Panels (8 Weeks) [ 26 ] | Internal Doors (8 Weeks) [ 29 ] |
| Due Date | 10/Dec/15 | 21/Dec/15 |
| ID Number | SBH004977 |