Swift
  1. Swift
  2. SWIFT-9611

Bottom drawer in bedroom will not open and close properly

        Details

        • Type: Bedroom Furniture (8 Weeks) Bedroom Furniture (8 Weeks)
        • Status: Complete
        • Priority: Normal Normal
        • Resolution: Completed
        • Labels:
          None
        • Responsibility:
          Manufacturer Attending
        • Plot:
          D41
        • Hire_or_Retail:
          Retail
        • Serial:
          018646h
        • Manufacturer:
          Swift
        • Model:
          Auvergne
        • Year:
          2015
        • Size:
          38x12
        • ID Number:
          SBH005014
        • Status Colour:
          Complete Complete
        • Stock_Number:
          31204
        • Times Scheduled:
          2
        • Park_Company:
           Durdle Door Caravan Park
        • Park_Postcode:
          BH20 5PU
        • Park_Contact:
          Janine Hocking
        • Park_Phone:
          01929400200
        • Park_Email:
          Janine.Hocking@lulworth.com
        • Park_Code:
          DURD01
        • Park_Key_Account:
          Yes
        • SLA Status:
        1. PDF File
          SKM_C224e15121611000.pdf
          241 kB
          Nikki Curtis
        1. worksheet issued.png
          234 kB
        2. Email from park.jpg
          223 kB
        3. customer updated.png
          204 kB

          Activity

          Descending order - Click to sort in ascending order
          Transition Time In Source Status Execution Times Last Executer Last Execution Date
          Open Open Submitted Submitted
          		2m 6s 1 Karen Watson (Inactive) 31/Oct/15 11:24 AM
          Submitted Submitted Acknowledged Acknowledged
          		25d 22h 6m 1 Adrienne Barwell (Inactive) 26/Nov/15 9:31 AM
          Acknowledged Acknowledged Worksheet Issued Worksheet Issued
          		8d 4h 45m 1 Adrienne Barwell (Inactive) 04/Dec/15 2:16 PM
          Worksheet Issued Worksheet Issued Engineer Scheduled Engineer Scheduled
          		7s 1 Adrienne Barwell (Inactive) 04/Dec/15 2:16 PM
          Engineer Scheduled Engineer Scheduled Issue Invoice Issue Invoice
          		12d 56m 1 Nikki Curtis (Inactive) 16/Dec/15 3:13 PM
          Issue Invoice Issue Invoice Awaiting Payment Awaiting Payment
          		23h 9m 1 temp 17/Dec/15 2:22 PM
          Awaiting Payment Awaiting Payment Resolved Resolved
          		47d 21h 39m 1 temp 03/Feb/16 12:02 PM
          Resolved Resolved Complete Complete
          		12s 1 temp 03/Feb/16 12:02 PM
          made changes -
          Park_Contact
          made changes -
          Park_Contact
          Ellie W (Inactive) made changes -
          Status Resolved [ 5 ] Complete [ 6 ]
          Ellie W (Inactive) made changes -
          Status Awaiting Payment [ 10151 ] Resolved [ 5 ]
          Assignee Ellie W [ temp ] Nikki Curtis [ nikkic ]
          Resolution Completed [ 1 ]
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Credit Received from Swift
          Show
          Ellie W (Inactive) added a comment - Credit Received from Swift
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Credit received for labour
          Show
          Ellie W (Inactive) added a comment - Credit received for labour
          Ellie W (Inactive) made changes -
          Status Issue Invoice [ 10451 ] Awaiting Payment [ 10151 ]
          Invoice Number 464885
          Hide
          Permalink
          Ellie W (Inactive) added a comment -
          Invoiced 464885
          Show
          Ellie W (Inactive) added a comment - Invoiced 464885
          Nikki Curtis (Inactive) made changes -
          Status Engineer Scheduled [ 10000 ] Issue Invoice [ 10451 ]
          Assignee Ella Simmonds [ ellas ] Ellie W [ temp ]
          Hide
          Permalink
          Nikki Curtis (Inactive) added a comment -
          work completed by keith
          Show
          Nikki Curtis (Inactive) added a comment - work completed by keith
          Nikki Curtis (Inactive) made changes -
          Attachment SKM_C224e15121611000.pdf [ 108355 ]
          Hide
          Permalink
          Nikki Curtis (Inactive) added a comment -
          Completed worksheet scanned and attached
          Show
          Nikki Curtis (Inactive) added a comment - Completed worksheet scanned and attached
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          Keith to attend
          Show
          Adrienne Barwell (Inactive) added a comment - Keith to attend
          Adrienne Barwell (Inactive) made changes -
          Times Scheduled 1 2
          Status Worksheet Issued [ 10004 ] Engineer Scheduled [ 10000 ]
          Work Scheduled 07/Dec/15
          Plot
          Adrienne Barwell (Inactive) made changes -
          Status Acknowledged [ 10005 ] Worksheet Issued [ 10004 ]
          Ella Simmonds (Inactive) made changes -
          Attachment customer updated.png [ 107336 ]
          Hide
          Permalink
          Ella Simmonds (Inactive) added a comment -
          customer updated
          Show
          Ella Simmonds (Inactive) added a comment - customer updated
          Hide
          Permalink
          Ella Simmonds (Inactive) added a comment -
          worksheet issued
          Show
          Ella Simmonds (Inactive) added a comment - worksheet issued
          Ella Simmonds (Inactive) made changes -
          Attachment worksheet issued.png [ 107075 ]
          Hide
          Permalink
          Adrienne Barwell (Inactive) added a comment -
          This issue has been acknowledged by Swift. Surf Bay to attend
          Show
          Adrienne Barwell (Inactive) added a comment - This issue has been acknowledged by Swift. Surf Bay to attend
          Adrienne Barwell (Inactive) made changes -
          Status Submitted [ 10001 ] Acknowledged [ 10005 ]
          Hide
          Permalink
          Debbie Bartlett (Inactive) added a comment - - edited
          Swift have requested, that we attend the job. I have calculated the time for travel and labour and resubmitted this.
          Show
          Debbie Bartlett (Inactive) added a comment - - edited Swift have requested, that we attend the job. I have calculated the time for travel and labour and resubmitted this.
          Adrienne Barwell (Inactive) made changes -
          Assignee Karen Watson [ karenw ] Ella Simmonds [ ellas ]
          Karen Watson (Inactive) made changes -
          Attachment Email from park.jpg [ 105056 ]
          Hide
          Permalink
          Karen Watson (Inactive) added a comment -
          Email received frm Carol at park simply saying bottom bedroom drawer needs replacing. Called Carol and she advised me that fault has been present since van delivered but not dealt with. She believes the problem is with the runner as it will not open or close properly. Submitted to Swift accordingly.
          Show
          Karen Watson (Inactive) added a comment - Email received frm Carol at park simply saying bottom bedroom drawer needs replacing. Called Carol and she advised me that fault has been present since van delivered but not dealt with. She believes the problem is with the runner as it will not open or close properly. Submitted to Swift accordingly.
          Karen Watson (Inactive) made changes -
          ID Number SBH005014
          Karen Watson (Inactive) made changes -
          Status Open [ 1 ] Submitted [ 10001 ]
          Karen Watson (Inactive) made changes -
          Field Original Value New Value
          Priority Over 6 Weeks [ 27 ] Normal [ 21 ]
          Description Hi Ellie

          D41 – 018646H – Auvergne.

          A couple of extra problems.

          Dishwasher leaking at bottom of door during a cycle.

          Door is difficult to close.

          Model :- CDA – WC140in
          Cant find a serial number may be on back !

          Main bedroom . righthand bedside drawer unit loose . against back wall.

          Downlighter below microwave not working.

          Both trifold have a gap at the top where the doors close,you can see daylight. (as with previous Auvergne caravans)

          Carol
          Durdle Door Holiday Park.
          Due Date 13/Jul/15 26/Dec/15
          ID Number SBH004514
          Work Scheduled 06/Jul/15
          Karen Watson (Inactive) created issue -

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              Dates

              • Due:
                Created:
                Updated:
                Resolved:
                Work Scheduled: