Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:muirfield 10
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Hire_or_Retail:Retail
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Serial:019761h
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Model:Moselle
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Year:2015
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Size:40x12
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ID Number:CG/019761H SBH005892
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Status Colour:
Complete
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Stock_Number:31722
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Times Scheduled:3
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Park_Company:TURNBERRY HOLIDAY PARK
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Park_Postcode:KA26 9JW
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Park_Contact:Nick
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Park_Phone:01655 331288 sales office or GM - Lee Elliott 07964 979714
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Park_Code:TURN24
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Park_Key_Account:Yes
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SLA Status:
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SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) |
Activity
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Claire Folland
added a comment -
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submitted into swift, emailed Brian at the park
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Claire Folland
added a comment - submitted into swift, emailed Brian at the park
swift have put this into query, they need to know if the van is fully sited and level, emailed Brian
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Claire Folland
added a comment - swift have put this into query, they need to know if the van is fully sited and level, emailed Brian
Brian emailed Claire back (Claire fwded his email to me) and Brian has confirmed that the caravan is fully sited and level - email from Brian attached.
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Ella Simmonds (Inactive)
added a comment - Brian emailed Claire back (Claire fwded his email to me) and Brian has confirmed that the caravan is fully sited and level - email from Brian attached.
information provided by Brian has now been resubmitted to Swift
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Ella Simmonds (Inactive)
added a comment - information provided by Brian has now been resubmitted to Swift
Swift have authorised this claim. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Swift have authorised this claim. Screen shot attached.
-----Original Message-----
From: crm@swiftleisure.co.uk [mailto:crm@swiftleisure.co.uk]
Sent: 25 November 2015 10:55
To: Adrienne Barwell
Subject: Swift Customer Reference:[348651\597298\4432999\233]
To: Surf Bay Leisure From: Craig Greenfield
FAO: Adrienne Barwell Date: 25/11/2015
Our Ref: CG/019761H
Moselle 40/3b
019761H
Further to our previous email regarding an engineer’s visit to the above van, I can confirm that our engineer will be attending TURNBERRY HOLIDAY PARK week commencing 30/11
Please ensure that access is available, if this date is not suitable please let me know asap.
Kind Regards
Craig Greenfield
Planner, Customer Services
From: crm@swiftleisure.co.uk [mailto:crm@swiftleisure.co.uk]
Sent: 25 November 2015 10:55
To: Adrienne Barwell
Subject: Swift Customer Reference:[348651\597298\4432999\233]
To: Surf Bay Leisure From: Craig Greenfield
FAO: Adrienne Barwell Date: 25/11/2015
Our Ref: CG/019761H
Moselle 40/3b
019761H
Further to our previous email regarding an engineer’s visit to the above van, I can confirm that our engineer will be attending TURNBERRY HOLIDAY PARK week commencing 30/11
Please ensure that access is available, if this date is not suitable please let me know asap.
Kind Regards
Craig Greenfield
Planner, Customer Services
Show
Ella Simmonds (Inactive)
added a comment - -----Original Message-----
From: crm@swiftleisure.co.uk [mailto: crm@swiftleisure.co.uk ]
Sent: 25 November 2015 10:55
To: Adrienne Barwell
Subject: Swift Customer Reference:[348651\597298\4432999\233]
To: Surf Bay Leisure From: Craig Greenfield
FAO: Adrienne Barwell Date: 25/11/2015
Our Ref: CG/019761H
Moselle 40/3b
019761H
Further to our previous email regarding an engineer’s visit to the above van, I can confirm that our engineer will be attending TURNBERRY HOLIDAY PARK week commencing 30/11
Please ensure that access is available, if this date is not suitable please let me know asap.
Kind Regards
Craig Greenfield
Planner, Customer Services
Park emailed by me to check they are available w/c 30 nov
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Ella Simmonds (Inactive)
added a comment - Park emailed by me to check they are available w/c 30 nov
Swift have advised that this is complete
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Adrienne Barwell (Inactive)
added a comment - Swift have advised that this is complete
I have updated the customer
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Ella Simmonds (Inactive)
added a comment - I have updated the customer
The park owner has advised that this job has not been completed. I have reopened this issue. SBH005892 Park updated by phone. Call 11:04:24am
Show
Debbie Bartlett (Inactive)
added a comment - - edited The park owner has advised that this job has not been completed. I have reopened this issue. SBH005892 Park updated by phone. Call 11:04:24am
This is ack and Swift will be attending, however there is no schedule date yet
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Adrienne Barwell (Inactive)
added a comment - This is ack and Swift will be attending, however there is no schedule date yet
I have updated the site
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Adrienne Barwell (Inactive)
added a comment - I have updated the site
Still awaiting scheduling by Swift
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Adrienne Barwell (Inactive)
added a comment - Still awaiting scheduling by Swift
Swift have advised that they will be attending site W/C 26/09/16. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Swift have advised that they will be attending site W/C 26/09/16. Screen shot attached.
Park updated by email. Screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - Park updated by email. Screen shot attached.
~Spoke with Karen at the park she has confirmed it is ok for Swift to attend next week. Updated Swift.
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Charleen Sibley
added a comment - ~Spoke with Karen at the park she has confirmed it is ok for Swift to attend next week. Updated Swift.
I have asked Isabel to find out the latest update for this issue and update JIRA
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Adrienne Barwell (Inactive)
added a comment - I have asked Isabel to find out the latest update for this issue and update JIRA
Work completed see screenshot attached.
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Isabel Smith (Inactive)
added a comment - Work completed see screenshot attached.