Details
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Type:
Ext Doors & Windows (4 weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Responsibility:Manufacturer Attending
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Plot:muirfield 10
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Hire_or_Retail:Retail
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Serial:019761h
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Model:Moselle
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Year:2015
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Size:40x12
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ID Number:CG/019761H SBH005892
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Status Colour:
Complete
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Stock_Number:31722
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Times Scheduled:3
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Park_Company:TURNBERRY HOLIDAY PARK
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Park_Postcode:KA26 9JW
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Park_Contact:Nick
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Park_Phone:01655 331288 sales office or GM - Lee Elliott 07964 979714
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Park_Code:TURN24
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Park_Key_Account:Yes
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SLA Status:
-
SLA: Open Jobs Overdue Status:
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
1h 6m | 1 | Claire Folland | 17/Nov/15 12:53 PM | |||||
|
6d 16h 19m | 2 | Ella Simmonds (Inactive) | 26/Nov/15 10:24 AM | |||||
|
14d 10h 15m | 2 | Adrienne Barwell (Inactive) | 08/Dec/15 3:28 PM | |||||
|
2s | 1 | Adrienne Barwell (Inactive) | 08/Dec/15 3:29 PM | |||||
|
236d 18h 34m | 1 | debbieb | 01/Aug/16 11:04 AM | |||||
|
7m 35s | 1 | debbieb | 01/Aug/16 11:11 AM | |||||
|
22d 3h 26m | 2 | Adrienne Barwell (Inactive) | 23/Aug/16 2:38 PM | |||||
|
5m 23s | 2 | Adrienne Barwell (Inactive) | 23/Aug/16 2:43 PM | |||||
|
21d 22h 37m | 2 | debbieb | 14/Sep/16 1:20 PM | |||||
|
6d 2h 19m | 1 | charleen sibley | 20/Sep/16 3:39 PM | |||||
|
42d 22h 15m | 1 | monica | 02/Nov/16 12:54 PM | |||||
|
9s | 2 | monica | 02/Nov/16 12:54 PM | |||||
|
12s | 2 | monica | 02/Nov/16 12:55 PM | |||||
|
9s | 2 | monica | 02/Nov/16 12:55 PM |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Isabel Smith [ monica ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Ellie W [ temp ] |
Hide
Isabel Smith (Inactive)
added a comment -
Permalink
Work completed see screenshot attached.
Show
Isabel Smith (Inactive)
added a comment - Work completed see screenshot attached.
| Attachment | screenshot-9.png [ 132255 ] |
I have asked Isabel to find out the latest update for this issue and update JIRA
Show
Adrienne Barwell (Inactive)
added a comment - I have asked Isabel to find out the latest update for this issue and update JIRA
| Times Scheduled | 2 | 3 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Work Scheduled | 30/Nov/15 | 26/Sep/16 |
| Plot |
~Spoke with Karen at the park she has confirmed it is ok for Swift to attend next week. Updated Swift.
Show
Charleen Sibley
added a comment - ~Spoke with Karen at the park she has confirmed it is ok for Swift to attend next week. Updated Swift.
Park updated by email. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Park updated by email. Screen shot attached.
| Attachment | screenshot-8.png [ 127910 ] |
| Times Scheduled | 1 | 2 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Plot |
Swift have advised that they will be attending site W/C 26/09/16. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Swift have advised that they will be attending site W/C 26/09/16. Screen shot attached.
| Attachment | screenshot-7.png [ 127909 ] |
Still awaiting scheduling by Swift
Show
Adrienne Barwell (Inactive)
added a comment - Still awaiting scheduling by Swift
| Attachment | screenshot-6.png [ 126426 ] |
I have updated the site
Show
Adrienne Barwell (Inactive)
added a comment - I have updated the site
| Attachment | screenshot-5.png [ 126246 ] |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Summary | the exteror side door is not closing properly | the exteror doors and windows are draughty |
| Attachment | screenshot-4.png [ 126245 ] |
This is ack and Swift will be attending, however there is no schedule date yet
Show
Adrienne Barwell (Inactive)
added a comment - This is ack and Swift will be attending, however there is no schedule date yet
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
| Status | Reopened [ 4 ] | Submitted [ 10001 ] |
| ID Number | CG/019761H | CG/019761H SBH005892 |
The park owner has advised that this job has not been completed. I have reopened this issue. SBH005892 Park updated by phone. Call 11:04:24am
Show
Debbie Bartlett (Inactive)
added a comment - - edited The park owner has advised that this job has not been completed. I have reopened this issue. SBH005892 Park updated by phone. Call 11:04:24am
| Resolution | Completed [ 1 ] | |
| Status | Complete [ 6 ] | Reopened [ 4 ] |
I have updated the customer
Show
Ella Simmonds (Inactive)
added a comment - I have updated the customer
Swift have advised that this is complete
Show
Adrienne Barwell (Inactive)
added a comment - Swift have advised that this is complete
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Adrienne Barwell [ adrienne ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Scheduled [ 10000 ] | Issue Invoice [ 10451 ] |
| Assignee | Ella Simmonds [ ellas ] | Ellie W [ temp ] |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Work Scheduled | 30/Nov/15 | |
| Plot |
| Status | Acknowledged [ 10005 ] | Worksheet Issued [ 10004 ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | email to park .png [ 107051 ] |
Park emailed by me to check they are available w/c 30 nov
Show
Ella Simmonds (Inactive)
added a comment - Park emailed by me to check they are available w/c 30 nov
| ID Number | SBH005051 | CG/019761H |
-----Original Message-----
From: crm@swiftleisure.co.uk [mailto:crm@swiftleisure.co.uk]
Sent: 25 November 2015 10:55
To: Adrienne Barwell
Subject: Swift Customer Reference:[348651\597298\4432999\233]
To: Surf Bay Leisure From: Craig Greenfield
FAO: Adrienne Barwell Date: 25/11/2015
Our Ref: CG/019761H
Moselle 40/3b
019761H
Further to our previous email regarding an engineer’s visit to the above van, I can confirm that our engineer will be attending TURNBERRY HOLIDAY PARK week commencing 30/11
Please ensure that access is available, if this date is not suitable please let me know asap.
Kind Regards
Craig Greenfield
Planner, Customer Services
From: crm@swiftleisure.co.uk [mailto:crm@swiftleisure.co.uk]
Sent: 25 November 2015 10:55
To: Adrienne Barwell
Subject: Swift Customer Reference:[348651\597298\4432999\233]
To: Surf Bay Leisure From: Craig Greenfield
FAO: Adrienne Barwell Date: 25/11/2015
Our Ref: CG/019761H
Moselle 40/3b
019761H
Further to our previous email regarding an engineer’s visit to the above van, I can confirm that our engineer will be attending TURNBERRY HOLIDAY PARK week commencing 30/11
Please ensure that access is available, if this date is not suitable please let me know asap.
Kind Regards
Craig Greenfield
Planner, Customer Services
Show
Ella Simmonds (Inactive)
added a comment - -----Original Message-----
From: crm@swiftleisure.co.uk [mailto: crm@swiftleisure.co.uk ]
Sent: 25 November 2015 10:55
To: Adrienne Barwell
Subject: Swift Customer Reference:[348651\597298\4432999\233]
To: Surf Bay Leisure From: Craig Greenfield
FAO: Adrienne Barwell Date: 25/11/2015
Our Ref: CG/019761H
Moselle 40/3b
019761H
Further to our previous email regarding an engineer’s visit to the above van, I can confirm that our engineer will be attending TURNBERRY HOLIDAY PARK week commencing 30/11
Please ensure that access is available, if this date is not suitable please let me know asap.
Kind Regards
Craig Greenfield
Planner, Customer Services
Swift have authorised this claim. Screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - Swift have authorised this claim. Screen shot attached.
| Attachment | screenshot-3.png [ 106940 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
information provided by Brian has now been resubmitted to Swift
Show
Ella Simmonds (Inactive)
added a comment - information provided by Brian has now been resubmitted to Swift
| Attachment | Brian's email confirmation of siting and leveling.png [ 106673 ] |
Brian emailed Claire back (Claire fwded his email to me) and Brian has confirmed that the caravan is fully sited and level - email from Brian attached.
Show
Ella Simmonds (Inactive)
added a comment - Brian emailed Claire back (Claire fwded his email to me) and Brian has confirmed that the caravan is fully sited and level - email from Brian attached.
| Assignee | Claire Folland [ claire ] | Ella Simmonds [ ellas ] |
swift have put this into query, they need to know if the van is fully sited and level, emailed Brian
Show
Claire Folland
added a comment - swift have put this into query, they need to know if the van is fully sited and level, emailed Brian
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
submitted into swift, emailed Brian at the park
Show
Claire Folland
added a comment - submitted into swift, emailed Brian at the park
| Status | Open [ 1 ] | Submitted [ 10001 ] |
| ID Number | SBH005051 |
| Field | Original Value | New Value |
|---|---|---|
| Summary | CLONE - the shower mixer unit is leaking badly | the exteror side door is not closing properly |
| Issue Type | Toilet/Shower (8 Weeks) [ 41 ] | Ext Doors & Windows (4 weeks) [ 4 ] |
| Due Date | 12/Jan/16 | 15/Dec/15 |