Details
-
Type:
Internal Doors (8 Weeks)
-
Status: Complete
-
Priority:
Manager escalations
-
Resolution: Completed
-
Labels:None
-
Part Number:9829404
-
Responsibility:SurfBay Attending
-
Plot:Poppy 43.
-
Serial:019553H
-
Manufacturer:Swift
-
Model:Moselle
-
Year:2015
-
Size:40x13
-
ID Number:SBH005089
-
Status Colour:
Complete
-
Order No:A68984 SBH003597
-
Stock_Number:31216
-
Times Scheduled:2
-
Park_Company:Oakdene Forest Park
-
Park_Postcode:BH24 2RZ
-
Park_Phone:01202 865601
-
Park_Email:Leanne.Buckingham@shorefield.co.uk
-
Park_Code:OAKD02
-
Park_Key_Account:Yes
-
SLA Status:
Description
Swift will only cover cracked door and shower issue - please see my email to liam 9.12.15.
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) | |
2. |
Update Customer | |
Complete | Claire Folland | |
3. |
Check Parts | |
Complete | Claire Folland |
Activity
| Transition | Time In Source Status | Execution Times | Last Executer | Last Execution Date | |||||
|---|---|---|---|---|---|---|---|---|---|
|
3h 47m | 1 | Ella Simmonds (Inactive) | 20/Nov/15 5:00 PM | |||||
|
29m 21s | 1 | Ella Simmonds (Inactive) | 09/Dec/15 1:55 PM | |||||
|
25d 21h 53m | 2 | debbieb | 16/Dec/15 3:23 PM | |||||
|
4s | 1 | debbieb | 16/Dec/15 3:23 PM | |||||
|
42d 20h 9m | 1 | Adrienne Barwell (Inactive) | 28/Jan/16 11:33 AM | |||||
|
52d 23h 28m | 1 | Claire Folland | 21/Mar/16 11:01 AM | |||||
|
2m 41s | 1 | Claire Folland | 21/Mar/16 11:04 AM | |||||
|
26d 50m | 1 | debbieb | 16/Apr/16 12:55 PM | |||||
|
5s | 1 | debbieb | 16/Apr/16 12:55 PM | |||||
|
2s | 1 | debbieb | 16/Apr/16 12:55 PM | |||||
|
5s | 1 | debbieb | 16/Apr/16 12:55 PM | |||||
|
6s | 1 | debbieb | 16/Apr/16 12:55 PM | |||||
|
5s | 1 | debbieb | 16/Apr/16 12:55 PM |
made changes -
| Park_Contact |
made changes -
| Park_Contact |
| Status | Resolved [ 5 ] | Complete [ 6 ] |
| Status | Awaiting Payment [ 10151 ] | Resolved [ 5 ] |
| Assignee | Ellie W [ temp ] | Debbie Bartlett [ debbieb ] |
| Resolution | Completed [ 1 ] |
| Status | Issue Invoice [ 10451 ] | Awaiting Payment [ 10151 ] |
| Status | Engineer Visit Rescheduled [ 10010 ] | Issue Invoice [ 10451 ] |
| Assignee | Claire Folland [ claire ] | Ellie W [ temp ] |
| Times Scheduled | 1 | 2 |
| Status | Engineer Scheduled [ 10000 ] | Engineer Visit Rescheduled [ 10010 ] |
| Plot |
| Times Scheduled | 0 | 1 |
| Status | Worksheet Issued [ 10004 ] | Engineer Scheduled [ 10000 ] |
| Assignee | Adrienne Barwell [ adrienne ] | Claire Folland [ claire ] |
| Plot |
| Serial | 019351H | 019553H |
| Attachment | CCF09042016_00000.jpg [ 114604 ] |
Hide
Charleen Sibley
added a comment -
Permalink
Work sheet returned and all complete.
Show
Charleen Sibley
added a comment - Work sheet returned and all complete.
I have informed Matt Steele we have the door in stock today, (the park are chasing him) I have advised that we can attend next week if the site would like or we can wait until after Easter. Matt will let the site know and get back to me.
Show
Adrienne Barwell (Inactive)
added a comment - I have informed Matt Steele we have the door in stock today, (the park are chasing him) I have advised that we can attend next week if the site would like or we can wait until after Easter. Matt will let the site know and get back to me.
| Status | Parts Recieved [ 10003 ] | Worksheet Issued [ 10004 ] |
| Assignee | Claire Folland [ claire ] | Adrienne Barwell [ adrienne ] |
| Status | Parts ordered [ 3 ] | Parts Recieved [ 10003 ] |
| Assignee | Debbie Bartlett [ debbieb ] | Claire Folland [ claire ] |
| Plot |
| Assignee | Debbie Bartlett [ debbieb ] | Claire Folland [ claire ] |
recieved replacement door on swift delivery, issued worksheet
Show
Claire Folland
added a comment - recieved replacement door on swift delivery, issued worksheet
parts still due 14.3.16
Show
Adrienne Barwell (Inactive)
added a comment - parts still due 14.3.16
| Attachment | parts due date.png [ 112347 ] |
| Attachment | amended address.png [ 112344 ] |
| Attachment | screenshot-3.png [ 111953 ] |
| Parts Expected | 15/Feb/16 | 14/Mar/16 |
parts due 14.3.16
Show
Adrienne Barwell (Inactive)
added a comment - parts due 14.3.16
| Attachment | parts due date.png [ 111924 ] |
| ID Number | SBH005192 | SBH005089 |
| Attachment | screenshot-2.png [ 111621 ] |
Park have emailed to chase the door up, I have told them that the door has come in today with damadge/ dents, but upon looking no order had been placed.
So I have now placed the order on the claim today.
So I have now placed the order on the claim today.
Show
Lorraine Pryor (Inactive)
added a comment - Park have emailed to chase the door up, I have told them that the door has come in today with damadge/ dents, but upon looking no order had been placed.
So I have now placed the order on the claim today.
| Attachment | upated the site.png [ 111398 ] |
| Priority | Normal [ 21 ] | Manager escalations [ 10000 ] |
Parts now due w/c 15.2.16
Show
Adrienne Barwell (Inactive)
added a comment - Parts now due w/c 15.2.16
| Parts Expected | 22/Feb/16 | 15/Feb/16 |
| Attachment | expected dates.png [ 111335 ] |
| Responsibility | Manufacturer Attending [ 10045 ] | SurfBay Attending [ 10042 ] |
parts due 22/2/16
| Assignee | Adrienne Barwell [ adrienne ] | Debbie Bartlett [ debbieb ] |
| Parts Expected | 22/Feb/16 | |
| ID Number | SBH005192 | |
| Order No | A68984 SBH003597 | |
| Part Number | 9829404 |
| Attachment | parts due date.png [ 110135 ] |
| Status | Acknowledged [ 10005 ] | Parts ordered [ 3 ] |
updated Liam at Shorefield
Show
Adrienne Barwell (Inactive)
added a comment - updated Liam at Shorefield
| Attachment | query for Liam at Shorefield.png [ 108929 ] |
| Assignee | Ella Simmonds [ ellas ] | Adrienne Barwell [ adrienne ] |
| Status | Submitted [ 10001 ] | Acknowledged [ 10005 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Attachment | swift authorised claim.png [ 108425 ] |
claim has been authorised by Swift.,screen shot attached.
Show
Debbie Bartlett (Inactive)
added a comment - claim has been authorised by Swift.,screen shot attached.
I have emailed Swift as per Reece's request, with PDI attached so Swift can see we did log damage to bedroom door back in July. hopefully Swift will approve door issue and should approve shower issue. Dining table and cabinet have gone to quote so Oakdene can charge their transport company Clarkes.
Show
Ella Simmonds (Inactive)
added a comment - I have emailed Swift as per Reece's request, with PDI attached so Swift can see we did log damage to bedroom door back in July. hopefully Swift will approve door issue and should approve shower issue. Dining table and cabinet have gone to quote so Oakdene can charge their transport company Clarkes.
| Attachment | my email to Swift with info so they can approve the door and shower.png [ 107958 ] |
customer updated on situation re 4 issues.
Swift will only fix cracked door and leaking shower as per my email to liam explaining why, as attached
Swift will only fix cracked door and leaking shower as per my email to liam explaining why, as attached
Show
Ella Simmonds (Inactive)
added a comment - customer updated on situation re 4 issues.
Swift will only fix cracked door and leaking shower as per my email to liam explaining why, as attached
| Status | Submitted [ 10001 ] | Awaiting Customer Info [ 10012 ] |
| Description | re-submitted to Swift as they cancelled by mistake | Swift will only cover cracked door and shower issue - please see my email to liam 9.12.15. |
| Attachment | update email to Liam at site.png [ 107936 ] |
| Status | Awaiting Customer Info [ 10012 ] | Submitted [ 10001 ] |
| Description | re-submitted to Swift as they cancelled by mistake |
| Attachment | update email to Liam at site.png [ 107929 ] |
waiting for photos of serial nos. and ID nos. as requested by Swift
Show
Ella Simmonds (Inactive)
added a comment - waiting for photos of serial nos. and ID nos. as requested by Swift
| Park_Postcode | SO41 0LH | BH24 2RZ |
| Park_Email | sandra.goodley@shorefield.co.uk | |
| Park_Phone | 01590 648425 | 01202 865601 |
| Park_Code | SHOR01 | OAKD02 |
| Park_Address2 | Shorefield Road | St Leonards, Nr Ringwood |
| Park_City | Downton, Nr. Lymington | |
| Park_Address | Shorefield Holiday Village | Oakdene Forest Park |
| Park_Company | Shorefield Holiday Village | Oakdene Forest Park |
| Manufacturer | Swift | Swift |
| Plot | Poppy 43. |
Hi Ella,
The date of customer handover is early October 2015. Owners name is Mrs Davison. Address on park is Poppy 43.
Liam McCarthy
Assistant Sales Manager
Oakdene Forest Park
Tel: 01202865622
Mob: 07718043427
Email: liam.mccarthy@shorefield.co.uk
Web: www.shorefield.co.uk
The date of customer handover is early October 2015. Owners name is Mrs Davison. Address on park is Poppy 43.
Liam McCarthy
Assistant Sales Manager
Oakdene Forest Park
Tel: 01202865622
Mob: 07718043427
Email: liam.mccarthy@shorefield.co.uk
Web: www.shorefield.co.uk
Show
Ella Simmonds (Inactive)
added a comment - Hi Ella,
The date of customer handover is early October 2015. Owners name is Mrs Davison. Address on park is Poppy 43.
Liam McCarthy
Assistant Sales Manager
Oakdene Forest Park
Tel: 01202865622
Mob: 07718043427
Email: liam.mccarthy@shorefield.co.uk
Web: www.shorefield.co.uk
| Status | Open [ 1 ] | Awaiting Customer Info [ 10012 ] |
| Attachment | 20 nov 2015.png [ 106692 ] |
| Attachment | 20 nov 2015.png [ 106691 ] |
Sandra has replied with info as follows: This unit has been sold to Davison-Renouf on pitch Poppy 43 and the takeover date was 26.9.15. (Sandra's email attached)
Show
Ella Simmonds (Inactive)
added a comment - Sandra has replied with info as follows: This unit has been sold to Davison-Renouf on pitch Poppy 43 and the takeover date was 26.9.15. (Sandra's email attached)
I have emailed Liam and Sandra at Shorefield Park to find out if this van has been sold or not, and if so - customer name and handover date.
(pre delivery inspection not completed on Swift website)
(pre delivery inspection not completed on Swift website)
Show
Ella Simmonds (Inactive)
added a comment - I have emailed Liam and Sandra at Shorefield Park to find out if this van has been sold or not, and if so - customer name and handover date.
(pre delivery inspection not completed on Swift website)
Screenshot of photo provided attached
Show
Nikki Curtis (Inactive)
added a comment - Screenshot of photo provided attached
| Attachment | screenshot-1.png [ 106661 ] |
| Assignee | Nikki Curtis [ nikkic ] | Ella Simmonds [ ellas ] |
| Field | Original Value | New Value |
|---|---|---|
| Park_Postcode | SO41 0LH | |
| Park_Email | sandra.goodley@shorefield.co.uk | |
| Park_Phone | 01590 648425 | |
| Park_Code | SHOR01 | |
| Park_Key_Account | Yes | |
| Park_Address2 | Shorefield Road | |
| Park_City | Downton, Nr. Lymington | |
| Park_Address | Shorefield Holiday Village |