Details
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Type:
Internal Doors (8 Weeks)
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Status: Complete
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Priority:
Manager escalations
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Resolution: Completed
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Labels:None
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Part Number:9829404
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Responsibility:SurfBay Attending
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Plot:Poppy 43.
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Serial:019553H
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Manufacturer:Swift
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Model:Moselle
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Year:2015
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Size:40x13
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ID Number:SBH005089
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Status Colour:
Complete
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Order No:A68984 SBH003597
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Stock_Number:31216
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Times Scheduled:2
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Park_Company:Oakdene Forest Park
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Park_Postcode:BH24 2RZ
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Park_Phone:01202 865601
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Park_Email:Leanne.Buckingham@shorefield.co.uk
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Park_Code:OAKD02
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Park_Key_Account:Yes
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SLA Status:
Description
Swift will only cover cracked door and shower issue - please see my email to liam 9.12.15.
1. |
Update Customer |  |
Complete | Ella Simmonds (Inactive) | |
2. |
Update Customer | |
Complete | Claire Folland | |
3. |
Check Parts | |
Complete | Claire Folland |
Activity
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Nikki Curtis (Inactive)
added a comment -
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Screenshot of photo provided attached
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Nikki Curtis (Inactive)
added a comment - Screenshot of photo provided attached
I have emailed Liam and Sandra at Shorefield Park to find out if this van has been sold or not, and if so - customer name and handover date.
(pre delivery inspection not completed on Swift website)
(pre delivery inspection not completed on Swift website)
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Ella Simmonds (Inactive)
added a comment - I have emailed Liam and Sandra at Shorefield Park to find out if this van has been sold or not, and if so - customer name and handover date.
(pre delivery inspection not completed on Swift website)
Sandra has replied with info as follows: This unit has been sold to Davison-Renouf on pitch Poppy 43 and the takeover date was 26.9.15. (Sandra's email attached)
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Ella Simmonds (Inactive)
added a comment - Sandra has replied with info as follows: This unit has been sold to Davison-Renouf on pitch Poppy 43 and the takeover date was 26.9.15. (Sandra's email attached)
Hi Ella,
The date of customer handover is early October 2015. Owners name is Mrs Davison. Address on park is Poppy 43.
Liam McCarthy
Assistant Sales Manager
Oakdene Forest Park
Tel: 01202865622
Mob: 07718043427
Email: liam.mccarthy@shorefield.co.uk
Web: www.shorefield.co.uk
The date of customer handover is early October 2015. Owners name is Mrs Davison. Address on park is Poppy 43.
Liam McCarthy
Assistant Sales Manager
Oakdene Forest Park
Tel: 01202865622
Mob: 07718043427
Email: liam.mccarthy@shorefield.co.uk
Web: www.shorefield.co.uk
Show
Ella Simmonds (Inactive)
added a comment - Hi Ella,
The date of customer handover is early October 2015. Owners name is Mrs Davison. Address on park is Poppy 43.
Liam McCarthy
Assistant Sales Manager
Oakdene Forest Park
Tel: 01202865622
Mob: 07718043427
Email: liam.mccarthy@shorefield.co.uk
Web: www.shorefield.co.uk
waiting for photos of serial nos. and ID nos. as requested by Swift
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Ella Simmonds (Inactive)
added a comment - waiting for photos of serial nos. and ID nos. as requested by Swift
customer updated on situation re 4 issues.
Swift will only fix cracked door and leaking shower as per my email to liam explaining why, as attached
Swift will only fix cracked door and leaking shower as per my email to liam explaining why, as attached
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Ella Simmonds (Inactive)
added a comment - customer updated on situation re 4 issues.
Swift will only fix cracked door and leaking shower as per my email to liam explaining why, as attached
I have emailed Swift as per Reece's request, with PDI attached so Swift can see we did log damage to bedroom door back in July. hopefully Swift will approve door issue and should approve shower issue. Dining table and cabinet have gone to quote so Oakdene can charge their transport company Clarkes.
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Ella Simmonds (Inactive)
added a comment - I have emailed Swift as per Reece's request, with PDI attached so Swift can see we did log damage to bedroom door back in July. hopefully Swift will approve door issue and should approve shower issue. Dining table and cabinet have gone to quote so Oakdene can charge their transport company Clarkes.
claim has been authorised by Swift.,screen shot attached.
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Debbie Bartlett (Inactive)
added a comment - claim has been authorised by Swift.,screen shot attached.
updated Liam at Shorefield
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Adrienne Barwell (Inactive)
added a comment - updated Liam at Shorefield
parts due 22/2/16
Parts now due w/c 15.2.16
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Adrienne Barwell (Inactive)
added a comment - Parts now due w/c 15.2.16
Park have emailed to chase the door up, I have told them that the door has come in today with damadge/ dents, but upon looking no order had been placed.
So I have now placed the order on the claim today.
So I have now placed the order on the claim today.
Show
Lorraine Pryor (Inactive)
added a comment - Park have emailed to chase the door up, I have told them that the door has come in today with damadge/ dents, but upon looking no order had been placed.
So I have now placed the order on the claim today.
parts due 14.3.16
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Adrienne Barwell (Inactive)
added a comment - parts due 14.3.16
parts still due 14.3.16
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Adrienne Barwell (Inactive)
added a comment - parts still due 14.3.16
recieved replacement door on swift delivery, issued worksheet
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Claire Folland
added a comment - recieved replacement door on swift delivery, issued worksheet
I have informed Matt Steele we have the door in stock today, (the park are chasing him) I have advised that we can attend next week if the site would like or we can wait until after Easter. Matt will let the site know and get back to me.
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Adrienne Barwell (Inactive)
added a comment - I have informed Matt Steele we have the door in stock today, (the park are chasing him) I have advised that we can attend next week if the site would like or we can wait until after Easter. Matt will let the site know and get back to me.
Work sheet returned and all complete.
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Charleen Sibley
added a comment - Work sheet returned and all complete.